Business Solutions
SureCritic / Auto Body / Charm City Auto
business image

Charm City Auto

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(258 Reviews)
85
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
3%
3 stars
<1%
2 stars
1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
4.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

We have a large infrastructure, a highly organized system, and adequately trained professionals to support and provide you with the best services for any of your car related problems. We have a range of service packages, giving you more options to choose from within the budget that you are comfortable with . We have a large infrastructure, a highly organized system, and adequately trained professionals to support and provide you with the best services for any of your car related problems. We have a range of service packages, giving you more options to choose from within the budget that you are comfortable with .

Categories
Auto Body, Body Shop, Tire Repair
Contact
(443) 568-1111
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
4381 Hollins Ferry Rd Baltimore, MD 21227
Get Directions
Charm City Auto's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(258 Reviews)
Write a Review
Recent Reviews
NB
gravatar
NAKIYA B.
Curtis Bay, MD
Nissan Versa Note
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Amazing quick service !
Fixed my catalytic converter in literally 4 hours saving me hundreds in Ubers. Everyone was kind and knowledgeable and they didn’t charge an arm and leg!! Please go here and avoid the hassle of other auto shops. Especially if you’re a woman and want fair treatment !
GP
gravatar
GERI P.
Halethorpe, MD
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Oil Change
Excellent service, always courteous, no waiting.
LZ
gravatar
LISA Z.
Halethorpe, MD
Nissan Rogue Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Oil Change
Highly recommend for any of your car needs. Fast service and very professional.
SE
gravatar
STEVEN E.
Halethorpe, MD
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Service
Always have honest reliable service. Repairs are spot on.
George P. from Charm City Auto responded on 04/09/2025 09:01 AM

Thank you so much for your review.

MW
gravatar
MAYNARD W.
Brooklyn, MD
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Quick and easy
I stopped by to make an appointment for oil change. They said can you leave it now and I will call you later when done. Great job!!!
George P. from Charm City Auto responded on 04/09/2025 09:02 AM

Thank you so much for your review.

CP
gravatar
CHRISTOPHER P.
Brooklyn, MD
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Friendly fast reliable and affordable
I bring all my cars here. They do a great job.
George P. from Charm City Auto responded on 04/09/2025 09:02 AM

Thank you so much for your review.

MG
MATHEW G.
Halethorpe, MD
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Motor mounts
Definitely recommend yall. Great experience all around
George P. from Charm City Auto responded on 04/09/2025 09:02 AM

Thank you so much for your review.

DS
gravatar
DENNIS S.
Halethorpe, MD
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
9
Service light
Scanned check engine light gave me a number of options
George P. from Charm City Auto responded on 04/09/2025 09:03 AM

Thank you so much for your review.

GW
gravatar
GLENNDORA W.
Baltimore, MD
Chevrolet Sonic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Great!
If you need tags and title, used cars, insurance, car wash or work done on your car and who knows what else. Charm city auto is the place to go!
George P. from Charm City Auto responded on 04/09/2025 09:03 AM

Thank you so much for your review.

IF
gravatar
IRENE F.
Elkridge, MD
Dodge Caliber
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
They are very good when they work on my car.
I would have them 💯 percent on the job they do on my 🚗.
George P. from Charm City Auto responded on 04/09/2025 09:03 AM

Thank you so much for your review.

SB
gravatar
Stephen B.
Halethorpe, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
10
Charm City To The Rescue
Two vehicles out of commission. Charm City fixed them fast and saved
me a ton of money with their honesty
integrity and skill.
George P. from Charm City Auto responded on 04/09/2025 09:04 AM

Thank you so much for your review.

NC
gravatar
NADINE C.
Glen Burnie, MD
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
I have some work done at another garage I wasn’t happy with it so I had him just to follow up to make sure they fix whatever was going on and I had my car back the next day🥰
George is the most honest person I’ve ever met. He and his employees do a great job than informative. They give you an estimate and they do a great job and you always know that when you go to them to even have your car evaluated or checked out that they bring the problem to you. They let you know exactly what they’re gonna do and how much is gonna cost she was never something does not read on the paper honest people are hard to find this thing and I think Charm City does a great job and I was recommended by my daughter and she takes. She faithfully takes her car to him and I and so do I. Check him out and Charm City auto you’ll never be sorry it’s the best choice you could ever make.
George P. from Charm City Auto responded on 04/09/2025 09:04 AM

Thank you so much for your review.

DK
gravatar
DINESH K.
Halethorpe, MD
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
10
Excellent service.
The service was fast. The staff were respectful.
George P. from Charm City Auto responded on 03/11/2025 05:56 AM

Thank you so much for your honest review.

KL
gravatar
KAREN L.
Rosedale, MD
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Brake work
Outstanding work as always.
George P. from Charm City Auto responded on 03/11/2025 05:56 AM

Thank you so much for your honest review.

MB
gravatar
MAKAYLA B.
Baltimore, MD
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Satisfied
My car broke down and got towed in on a Wednesday evening and I picked it up Friday. service has a quick turnaround in my opinion and the guys were great and the price was pretty decent. I would definitely come back hopefully not anytime soon 😅 but if needed they have created a returning customer out of me.
George P. from Charm City Auto responded on 03/11/2025 05:57 AM

Thank you so much for your honest review.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.