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Browncroft Garage, Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(686 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

At Browncroft Garage we do it all: complete repair work for all motor vehicles foreign and domestic, including trucks and vans:
:: Brake Repair
:: Shock Work
:: Tune-ups
:: Transmissions
At Browncroft Garage we do it all: complete repair work for all motor vehicles foreign and domestic, including trucks and vans:
:: Brake Repair
:: Shock Work
:: Tune-ups
:: Transmissions
:: Suspensions
:: Electronic & Computer Work
:: Used Car Reconditioning
:: Computer Diagnostics
:: NYS inspections
:: Towing And Tire sales
:: Alignments
:: Engine Rebuilding
:: Air Conditioning
:: Fleet Service
:: And More

That’s doesn’t mean we don’t have specialties. We do.

Hybrid Vehicle
If you own a Honda, Toyota, or Volvo, we’re the place to go. Sure, we can repair just about any automobile there is, foreign or domestic. But our people have specialized in fixing and reconditioning Volvos and Hondas and Toyotas since Day One of their automotive careers .

Same with hybrid vehicle repair. Whether it’s a Toyota Prius, a Hyundai Elantra, a Honda CR-Z or an Infiniti, when we repair and maintain a hybrid auto, it’s not just done right — it’s done by a mechanic certified by the ACDC in Hybrid Service Technology as an officially designated Qualified Hybrid Auto Technician!
...more

Categories
Import Auto Repair, Domestic Auto Repair, European Auto Repair
Contact
(585) 288-5060

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
762 Atlantic Ave Rochester, NY 14609-7418
Browncroft Garage, Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(686 Reviews)

DP
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DAVID P.
Spencerport, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2024
9
Very good
Great communication of what work to be done. Courteous and listened to problem

CM
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Cindy M.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Great job once again
It is always a pleasure having our car repaired at Browncroft.

CC
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Carol C.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Excellent service.
Excellent work. Excellent service. Always pleasant to deal with. I would especially recommend to those who don't know at about cars as they are extremy trustworthy

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
9
Very good service and communication
If you're going to have a piece of crap car like mine at least you should have a good mechanic. These guys rock!

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Best choice I made
Courteous, detailed, great communication along the way and excellent pricing.

JS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Affordable great quality.
Great work.

JC
Jeanie C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Once again. These guys helped me out.
I can always rely on Browncroft. They always get me in fast. Explain everything so i understand. Friendly courteous great work. Thanks guys!?

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Amazing people!
Some of the most helpful and knowledgeable people I have had the experience to interact with. 13/10 would do it again

KW
Kevin W.
Rochester, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/13/2021
verified customerVerified Customer
8
Inspection and oil change
We've been going to Browncroft Garage for quite a long time. Everyone who works there is very friendly and professional but we have had two instances of the car having grease prints inside after getting serviced. The 1st time it happened we thought it was a fluke...two times seems more like a pattern.

TS
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Tanya S.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
8
Great garage!
I highly recommend.

ES
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Eric S.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
10
Quick and EXCELLENT Service
I've never had an issue with Browncroft. They have always been polite and straightforward with me about the maintenance on my car. I've never felt like they were trying to price gouge me or take advantage. This most recent time, I was in need of a last minute emergency repair; even though they were booked full they were able to still take my car, look at it, work on it when they could, and they still got it back to me before I had expected.

They really do great work here and they will forever have my business.

AT
Annabele T.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
verified customerVerified Customer
10
Reliable and Trustworthy
Browncroft Garage consistently provides great service. The staff is friendly, knowledgeable, skilled and honest. Their labor rate is competitive and much below area car dealers. Give 'em a try!

CP
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Charles P.
East Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Never a problem. Always great service.
Every time I have made an appointment and asked them to take on a task, I have left very satisfied. I personally highly recommend people to take advantage of their quality service and workmanship.

ML
Mary L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Another great experience!
If you have a Prius, this is the place to go. They are experts and give the best service at a value. Browncroft is my forever garage!

CM
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Cindy M.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customerVerified Customer
9
All is good
Great same day service. Nice to have them in the neighborhood!
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