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Bill's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(68 Reviews)
85
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

Categories
Contact
(248) 651-6339

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
202 South St Rochester, MI 48307
Bill's Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(68 Reviews)

MK
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Mark K.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Excellent and Fast Service
Bill's Automotive is great! My car had a horrible clicking sound and would not move in any gear. I had it towed to Bill's Automotive very late in the day. The very next day at 10:30am I received a text confirming the issue (CV axle) and that they will have the estimate soon. Then at noon another text with the cost estimate. I called to discuss and they were very helpful in answering my questions. Then at 3:30 a text stating it was done! WoW!!! Fantastic communication, very fair pricing, and rocket fast service.
From the staff o. from Bill's Automotive responded on 05/06/2025 07:24 AM

Thank you for sharing your experience! This is a great example of what we're capable of! We pride ourselves in being able to handle everything from a simple oil change to complete restorations. 


SR
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STEPHANIE R.
Birmingham, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Quick and honest
I dealt with Aaron throughout my entire process from first call, check in and cash out. He was friendly, knowledgeable and honest with me about timing and capacity. He properly set my expectations and I was incredibly pleased with my entire experience.
From the staff o. from Bill's Automotive responded on 05/06/2025 05:10 AM

What incredible praise! Thank you for choosing us and glad we were able to get you taken care of quickly. Come see us for your next oil change!


JC
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JOSEPH C.
Rochester Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Repairs completed in a timely manner.
My rear axle area was singing badly. I dropped the vehicle off and they provided a quick estimate based on my description. They reached out to me several hours later to confirm the issue. ( rear wheel bearings).
They gave me an estimated completion time and completed the job as promised. My rear axle no longer sings! Thank you guys!!
From the staff o. from Bill's Automotive responded on 05/05/2025 06:44 AM

Thank you for choosing Bill's Automotive for your needs! Glad it's all running smoothly. 


DG
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DOUG G.
Rochester Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Great On Late Model Cars
This is our second trip to Bill's with our 2009 Saab 9-7x. The first time they did an amazing job on a door that was damaged. The second time they performed a full maintenence check and found 3 items that needed to be replaced. 2 of which we knew about and 1 that we are very glad they caught it. They are definitely honest and thorough. Would use them again.
From the staff o. from Bill's Automotive responded on 05/05/2025 06:45 AM

We loved seeing that beautiful Saab! Glad we can help keep it in tip-top shape. 


LG
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LORRIE G.
Rochester Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
9
Great Oil Change-Great Service
They changed my oil and also found a fuse that had blown causing the lights on my trailer to not work. They even gave me the old fuse so I could get extras to keep in the car!
From the staff o. from Bill's Automotive responded on 05/02/2025 05:49 AM

Thank you for being a valued Bill's Automotive customer, Lorrie!


JB
James B.
Rochester, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2025
verified customerVerified Customer
Category: Service
James said that they have good service, but were not able to actually help him out.
Recommended
From the staff o. from Bill's Automotive responded on 04/29/2025 12:44 PM

James had a motor lock up and we were only able to quote a replacement engine. He did not want to replace the engine.


EW
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EDDY W.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Vehicle service
The best in class
From the staff o. from Bill's Automotive responded on 04/18/2025 12:47 PM

Thank you! We're glad you noticed!


MG
Michael G.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Michael said they're great.
Recommended

MO
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MARY ANN O.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Maintenance
Oil change and check up
From the staff o. from Bill's Automotive responded on 04/17/2025 05:53 AM

Thank you! It was wonderful to see you again. 


Verified Customer
Leonard, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/16/2025
verified customerVerified Customer
2
Car died
After spending over $1,500 on the car , died on the way home and couldn't be resurrected the 1500 could have gone towards different car. In the past I've always relied on Bill's Auto but I'm sorry to say that I'm disappointed this time. This was a woman who really needed a car to work. If it was non-reparable from the beginning then we wouldn't have tried to repair it or repaired it.
From the staff o. from Bill's Automotive responded on 04/17/2025 05:51 AM

It's terrible that when we try to tell clients that certain vehicles aren't worth putting the money into, that they choose to ignore our recommendations. 

When we first diagnosed the vehicle, we gave estimates for much more work than you ended up approving. We cautioned you that this vehicle was not safe to drive. 

We have records of an additional 3 estimates that were never done, totaling over $3500 in additional needed repairs. 

It was repairable in the beginning but you didn't want to spend over $1000 to repair it.
When you tie our hands like that, we can't possibly fix every car's issues for a thousand. 

It's clear to me that no one listened to our recommendations, and the end result is a clear indicator of that. We don't want to send any vehicle back on the road without doing the needed repairs.

I find it abhorrent that you would take the time to blame us after all we did to try and accommodate YOUR requests. 


JM
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Jim M.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
10
Always excellent service
I have been using Bills Auto Service for years and have always been satisfied with heir excellent service. I would always recommend them to friends and family.

GD
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Gil D.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
10
Bills Automitive
Been going to Bills automotive for many years and have been very happy with the service I have received over the years.

Gil

BW
Beth W.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Beth said she only had one complaint, they had no carpet protectors on the carpet when they worked on her vehicle so it smelled like oil and was dirty. She had to take them out and wash them, otherwise they were great and very accommodating.
Recommended

ZM
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ZACK M.
Rochester, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Excellent Service
First time going here and these guys went above and beyond. Accurate quotes, same day turn around, drove me back home while I waited for my vehicle, and gave a welcoming experience. I would recommend them to anyone needing some work done on their vehicle.

DT
David T.
Rochester Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
Category: Service
David said they did a good job on his vehicle.
Recommended

Displaying Review 1 - 15 of 68 in total
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