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Auto Repair Specialists, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,506 Reviews)
91
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

Auto Repair Specialists, Inc. is the trusted name in auto repair and maintenance services for families across our area. Our team is dedicated to providing the best workmanship and customer experience possible, with ASE-certified technicians on staff to service your vehicle. As a Gold-certified NAPA AutoCare Center and approved AAA repair Auto Repair Specialists, Inc. is the trusted name in auto repair and maintenance services for families across our area. Our team is dedicated to providing the best workmanship and customer experience possible, with ASE-certified technicians on staff to service your vehicle. As a Gold-certified NAPA AutoCare Center and approved AAA repair shop, we back qualifying work through a nationwide warranty. Our shop uses high-quality parts and meets all requirements necessary to provide the automotive service and customer service you expect and value from your service provider. ...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(815) 232-3994
Visit Website
Closing in 19 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3358 IL-26 Freeport, IL 61032-9373
Get Directions

Affiliations

Auto Repair Specialists, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,506 Reviews)
Write a Review
Recent Reviews
Verified Customer
Winslow, IL
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2025
verified customerVerified Customer
10
oil change
thank you
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/18/2025 01:02 PM

Thank you for the 5-star review! We're delighted you had a positive experience and appreciate your business!!

JB
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Janelle B.
Freeport, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2025
10
Replaced rear brakes
Glad to have my brakes replaced but noticed that they are still squealing when I apply my brakes. Will that go away soon?
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/18/2025 01:06 PM

Thanks for the 5-star rating! Your feedback inspires us to continue improving. Let us know if you have any other suggestions for your next visit!

DT
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Doug T.
Freeport, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2025
10
Oil change
Oil change
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/15/2025 07:29 AM

Thanks for sharing your rating with us! We appreciate you taking the time to leave feedback and are so glad you enjoyed your experience

KF
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Kenneth F.
German Valley, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2025
10
Excellent
As I mentioned in my review, we are always satisfied with the service and greeting we receive from Noah or Tim, and then when we pay our bill with Wendy.
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/09/2025 12:59 PM

Your wonderful feedback just made our day! We are thrilled to hear that Noah, Tim, and Wendy consistently provide you with such excellent service. It means a lot to them and our entire team to know their efforts are appreciated. Thank you for your continued business!

LG
Loranna G.
Baileyville, IL
Chevrolet Traverse
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2025
verified customerVerified Customer
9
First time
First time at Auto Repair Specialists. Vehicle was towed there. The technician seemed knowledgeable in diagnosing the problem. Fortunately, the vehicle was repaired quickly.
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/09/2025 12:58 PM

We really appreciate you taking the time to share your experience with us, especially since it was your first time at our shop! We're happy that our technician could quickly diagnose the problem and that we were able to get you back on the road in a timely manner. Thank you for trusting Auto Repair Specialists, and we'll be here if you need us again.

JD
Justine D.
Freeport, IL
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2025
verified customerVerified Customer
10
Oil Change
Excellent place to bring your car. Trustworthy.
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/09/2025 12:56 PM

We truly appreciate you taking the time to leave this review. Trust is something we work hard to earn with every customer, and knowing that you feel that way means the world to us. Thank you for choosing us, and we look forward to your next visit!

KF
Kenneth F.
German Valley, IL
Chevrolet Silverado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2025
verified customerVerified Customer
10
Always great
From the first call with Noah or Tim, to pleasant Wendy when we pay the charges, it’s always an enjoyable experience. Such a clean organized business.
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/08/2025 09:00 AM

Thank you so much for your wonderful review! We are thrilled to hear that you have such an enjoyable experience with our team. We will be sure to pass your kind words on to Noah, Tim, and Wendy—they will all be delighted to know that they made such a positive impression.
We also appreciate you noticing how clean and organized our business is. Our team works hard to ensure that every part of your experience with us is a great one.
Thank you again for your support. We look forward to serving you again soon!!!

LM
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Leah M.
Freeport, IL
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2025
verified customerVerified Customer
10
Excellent Service
Everyone is super friendly, affordable service and honest mechanics! Highly recommend Auto Repair.
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 09/03/2025 12:20 PM

We're so grateful for your kind words! It means a lot to us that you found our team friendly and our mechanics honest and affordable. Your trust is our priority, and we're excited to continue providing you with 5-star service!!!

CS
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Craig & Marcia S.
Freeport, IL
Dodge Grand Caravan
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2025
verified customerVerified Customer
10
Rear shocks replaced
The work was done in a timely fashion, the staff was friendly and knowledgeable. My van feels much more roadworthy.
Verified Customer
Winslow, IL
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2025
verified customerVerified Customer
10
oil chamge
thank you
LR
Linda R.
Freeport, IL
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2025
verified customerVerified Customer
10
Very Professional
Very impressed with my first visit to Auto Repair Specialists; very nice facilities, friendly staff, knowledgeable and did excellent work on my vehicle.
KW
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Kody W.
Freeport, IL
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2025
verified customerVerified Customer
10
Check Engine light was on and flashing. Called on Monday, got me in on Wednesday, and fixed on Thursday.
Had an issue with the check engine light flashing and rough idling, and loss of power. Called on Monday to see when they could get me in, and they said they could on Wednesday. Called later that day explaining the situation and what needed to be done, and I agreed to what needed to be done. They had it all done and ready to be picked up on Thursday.
KN
Kathy N.
Freeport, IL
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2025
verified customerVerified Customer
10
Kathy N
I’m very thankful that I can trust the mechanics at Auto Repair Specialists
They always answer my questions and explain things that I may not understand
Customer service is wonderful
Very thankful to have a place I can go to and know they are doing what is best for my vehicle and only what is necessary
Very difficult to find that today
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 08/26/2025 09:28 AM

Thank you for the fantastic review! We are so glad to hear that you feel you can trust our mechanics and that our customer service met your expectations. We believe in taking the time to explain everything to our customers so they feel confident in the services they are receiving. We're grateful to have you as part of our automotive family!

Verified Customer
Baileyville, IL
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2025
verified customerVerified Customer
9
Larry Z.
What they repaired was done excellent
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 08/26/2025 09:26 AM

Wow, thank you for the glowing 5-star review and for recognizing our team's excellent work! We love keeping you on the road, and we're delighted we could provide you with a great repair experience. We appreciate your trust in our shop

Verified Customer
Freeport, IL
Buick Envision
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
tire sensor replacement
have a 2017 buick envision that i have been happy with had an issue with a tire saying was low/---- got this changed on the same side back sensor as well per my instructions in order to save money decided only to do the one side at that time. ARS granted my request and told me to watch for this to happen with the other side . To my disapointment i got the same error message on other side not changed a few months later. got right in. used the loaner car option. was so happy to be able drive home with this loaner car and not wait for a driver to take me home and then pick me up to get my fixed car. THANKS ARS for a job well done and the loaner vehicle .😀

remaining anonymous just because if i would have just changed all sensors on my first vist i could have saved myself some grief and embarass myself for being cheep. 🙄
Jeremy W., Owner from Auto Repair Specialists, Inc. responded on 08/11/2025 09:22 AM

Thank you for taking the time to share your experience and for the 5-star review! We're glad we could follow your instructions, work within your budget, and still make sure your Buick Envision was taken care of. We completly understand how unexpected car issues can be, and we're happy our loaner vehicle option made things more convenient for you. Your honesty and trust means alot to us, and we look forward to serving you again whenever you need us!

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