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Auto Care Experts LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(587 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Auto Care Experts LLC is a full-service preventive maintenance and auto repairs center in the Yakima, WA 98903 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Auto Care Experts LLC is a full-service preventive maintenance and auto repairs center in the Yakima, WA 98903 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Alignment, Brakes, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks, Quick Lube Services and Batteries since 2000.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at 509-457-1033 to let us know how we can help you!
...more

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(509) 457-1033

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3503 Ahtanum Rd Yakima, WA 98903
Auto Care Experts LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(587 Reviews)

KC
KIM C.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Great service!
Everyone is so helpful and professional. They are honest and do not try to add services on you do not need.
Alex has always dropped everything to diagnosis my check engine light not going off to see if there is a real problem or because I hardly ever drive!

BS
BILL S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
you guys are the best!
like always, great work and timely. i always feel like a VIP when i walk through the door

DW
DJ W.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Thank you!
Service was excellent and they were able to get me in quick!
Cherie from Auto Care Experts LLC responded on 02/17/2025 01:45 PM

We were glad our schedule allowed us to get your vehicle in promptly and we really appreciate that you took time to write up this nice review for our business.  We hope you have a wonderful week!


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Figured out what was wrong with my car!
They pinpointed what was wrong with my car and I couldn’t figure out what it was so I’m a happy customer
Cherie from Auto Care Experts LLC responded on 02/17/2025 01:41 PM

We were glad we could help you figure out this pesky problem and we really appreciate you taking the time to write this review for our business and staff.  We hope you have an awesome week!


CD
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CONNIE D.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
They are very thorough; listen to issues you are gaving
As always they get you in as soon as possible, work around you schedule, are honest, thorough and if any issues tgeycc bc will check it out.
Cherie from Auto Care Experts LLC responded on 02/17/2025 01:40 PM

Thanks so much for writing up this nice review for our employees; we are very glad you appreciate them as much as we do.  We hope you have a wonderful week!


EW
EILEEN W.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Scary clunk/rubbing noise in area of front R tire, exacerbated when turning steering wheel.
I was seen in two days’ time and treated respectfully. After the initial few incidences, evidence of the problem subsided dramatically. I needed to be sure, however. Car was examined and driven-no problem was discovered. I happily drove back home.

NS
NADYNE S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Excellent service
Very helpful about explaining the problem and providing shuttle service.
Cherie from Auto Care Experts LLC responded on 02/17/2025 01:32 PM

Thanks so much for writing this nice review for our employees and business.  We really appreciate it and we hope you have a great week!


MS
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MARK S.
Selah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Another great experience
Had a brake problem and a oil leak, they took my truck right in. After I left with my ride home, with in less than two hours, Tim called me and told me what was wrong and gave me a price, I told him to go ahead. This was on a Friday, I was able to get my truck Tuesday around noon, when I got there to pay Tim told me the price was lower that first quoted, which was a great surprise. They got my truck fixed in a great time and the price was great, they have worked on my truck several times and they've always done a great job and they are great people to work and talk to. I will keep them as my mechanic.
Cherie from Auto Care Experts LLC responded on 02/17/2025 01:29 PM

Thanks so much for writing such a detailed review for our business and our staff.  We were happy to be able to pass on the little bit of savings that we found while doing your job.  We don't always get that lucky, but if we do it is only right to pass the savings along.  We are very glad that you appreciate our staff as much as we do and we would like to thank you for being such a great customer to work with.  We hope you have an absolutely wonderful week!


PM
POULI M.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Exceeded my expectations!
Tim and his team are experts and professionals just as the name dictates. I wish I had known him and this place when I had car problems in the past. Very honest and trustworthy but also very reasonable and affordable prices. If you have a problem with your vehicle, bring it to Tim and he will quickly take care of your problems.
Cherie from Auto Care Experts LLC responded on 02/17/2025 01:21 PM

Thanks so much for taking time to write this wonderful review for Tim and the rest of our staff.  They love to hear that you appreciate their efforts and it starts their week off on a positive note.  Once again thanks so much and we hope you have an awesome week!


JS
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JIM S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
8
Very professional
Brought our car in because of a concern about low fluids.
And mentioned we had a low air tire that we had to put air in every 2 to 3 weeks.
They found a small crack in one of the oil line parts that could have given up and we would have lost all the oil in a instant. And they found a nail in the tire.
Thank you for you thorough work.
Cherie from Auto Care Experts LLC responded on 02/17/2025 01:15 PM

You are most welcome, we were glad to be of service.  We really appreciate you taking the time to do this wonderful review for our staff, because they get to read these reviews every Monday morning when we post them in our break area and your review (plus the others from last week) started this week off on a high note for our employees.  We hope you have an awesome week!


AM
ANN M.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Reliable
Professional, great people, efficient, reliable
Cherie from Auto Care Experts LLC responded on 02/11/2025 11:40 AM

Thanks so much for the public vote of confidence in our staff.  We really appreciate your kind review and we are grateful you think as highly of our staff as we do.  We hope you have a wonderful week!


AS
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ANDY & TRACY S.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Great people who do honest work
I think that title says it all.
Cherie from Auto Care Experts LLC responded on 02/11/2025 11:38 AM

Thanks so much for the public vote of confidence in our employees and our shop.  We are grateful to be Blessed with customers like you who appreciate our staff and treat them with respect.  So thank you so much and have a wonderful week!


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Looks out for their customers.
These guys are ever reasonable. Every knowledgeable team.
Cherie from Auto Care Experts LLC responded on 02/11/2025 11:36 AM

Thanks for doing this review for our staff.  They always like to read that our customers appreciate their efforts...it makes their week start off on a high when we post these in the break area.  We appreciate it and we hope you have a wonderful week!


Verified Customer
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Work done well and efficiently
Always very prompt and courteous to find and fix the problem.
Cherie from Auto Care Experts LLC responded on 02/11/2025 11:22 AM

We are grateful that you appreciate our staff's efforts as much as we do.  They definitely strive to treat all of our customers the way they would want to be treated.  Thanks so very much for taking time to do this wonderful review for us and we hope you have an terrific week!


AG
ANTHONY G.
Yakima, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Alternator
Fast turn around and priced right.
Cherie from Auto Care Experts LLC responded on 02/11/2025 11:18 AM

Thanks so much for taking time out of your busy day to give us this wonderful review.  We really appreciate it and we hope you have an awesome week!

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