TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1061 reviews)
76

RW
gravatar
RICHARD W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
verified customerVerified Customer
Category: Service
EFFICIENT AND COMFORTABLE WAITING ROOM
I WAS QUITE IMPRESSED WITH THE EFFICIENCY OF THE STAFF GETTING MY 2016 ESCAPE WINTERIZED AND MOUNTING MY SNOW TIRES,AND LOADING MY STANDARD TIRES INTO THE BACK...JUST 2 HOURS AND I WAS ON MY WAY HOME...THANK YOU SO MUCH
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 09:32 AM

Hello Richard, thank you for writing such kind words about our service department. We try to make it as fast and easy as possible. We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

JV
gravatar
JAMES V.
Spokane, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/30/2018
verified customerVerified Customer
Category: Service
Questionable Service
I like to be a loyal customer if I can. My last service appointment makes me wonder if I will continue with this dealership. During my last oil change; I asked them to rotate my tires and check one that kept loosing air. I was told the tires did not need rotating at 5000 miles and my tire was ruined and couldn’t be plugged due to a screw and there was another screw in the other back tire. They pushed to sell me two new tires several times. I assume the oil was changed. I asked them to plug the slow leak tire for me so I could get going after a lengthy appointment wait. I decided to take it elsewhere and if needed use the new spare to replace the “ruined tire”. I finally saw my truck parked in the lot after servicing and expected them to let me know it was finished so I could go. It was after 5 pm at this point. I waited about a half hour and had to go find someone in service to check me out.
I then took the tire in question to Les Schwab who happily plugged the ruined tire. I believe someone at White Ford tried to deceive me or was inept. I still have a free oil change/tire rotation there and am not sure I’ll go back. My first oil change there caused an oil leak that caused me to go back for another appointment and wait for them to fix it.
I’m not terribly impressed despite their professional appearance.
I was impresssed with the sales staff when I purchased my new 2018 F150. They offered plenty of incentives to make me feel comfortable with the deal. I would recommend them for sales but not service.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 12:17 PM

Hello James, thank you so much for taking the time to rate and review our dealership. After reading this comment I can see where your frustration comes from. I am happy to hear that you had a wonderful experience with our sales department. If you could please give me a call at 208-667-3510, I would be more than happy to get you answer on what happen with your tire and oil leak. We want to continue doing business with you and make this right. We appreciate you choosing Mike White Ford. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

RE
gravatar
RONNY E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2018
verified customerVerified Customer
Category: Service
Service
Very pleased
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 12:01 PM

Hello Ronny, thank you for taking the time to rate our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

EH
gravatar
EDWIN H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
verified customerVerified Customer
Category: Service
Finally ...
I purchased my F150 there in 2014. This was the VERY first time I've EVER had anything nice to say about them. They've changed 2ce and this time it looks like there's finally some customer oriented people there. While the jury is still out ... it was a pleasant visit were everything was done right the first time. If this happens the next couple of times I will recommend them.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/27/2018 09:19 AM

Hello Edwin, thank you so much for this 5 star review! We would like to continue business with you and try to make each visit better than the last. I am truly happy to hear that you had an excellent time with us. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

Verified Customer
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
verified customerVerified Customer
Category: Service
no problems
quick service
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/26/2018 10:07 AM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Good job!
The employees did well at explaining options warranty considerations and completing the work.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/26/2018 10:03 AM

Thank you for taking the time to write this amazing review about our dealership! We are glad to hear that you had a wonderful experience. If there is anything else we can do please feel free to give us a call. We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

JT
gravatar
JOAN T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Great experience
Friendly, prompt and helpfull
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:25 AM

Hello Joan, thank you for taking the time to rate and review our dealership. We are happy to hear that you had a great experience. If there is anything else we can help with, please give us a call. We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

WB
gravatar
WILLIAM B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
verified customerVerified Customer
Category: Service
Oil change
Quick, efficient and comprehensive
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:20 AM

Hello William, thank you for taking the time to rate and review our dealership! We are happy to hear you had a wonderful experience with us! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

TS
gravatar
TURE S.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2018
verified customerVerified Customer
Category: Service
I have no idea what you want in this space
Very competent employees.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 11:07 AM

Hello Ture, thank you for taking the time to review our dealership. We are glad to hear that you had a good interaction with our Mike White family. We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

DS
gravatar
DAVID S.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
verified customerVerified Customer
Category: Service
Always a pleasure
My most recent visit was for regular service and a recall notice. Everything was taken care of perfectly. Excellent service department. While my vehicle was being serviced I talked to a sales rep. and test drove a car of interest. Sales department get ?? also.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 10:45 AM

Hello David, thank you for taking the time to rate and review our dealership. We are glad to hear your visit went excellent and that you got a chance to test drive a car that peak your interest. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

BS
gravatar
BUDDY S.
Hunters, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
verified customerVerified Customer
Category: Service
fast service- courteous-
new wating area very nice and comfortable
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/25/2018 09:58 AM

Hello Buddy, thank you for taking the time to rate our dealership. We are so happy you like our new waiting area! We try to make it as comfortable and inviting as possibly. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

KC
gravatar
KEN C.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Category: Service
Excellent Service
The service team, especially Tyler, was very attentive and gave a thorough explanation of the service call.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 05:01 PM

Hello Ken, thank you for taking the time to rate our dealership! Tyler is wonderful and we are very happy to hear about your experience. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

GF
gravatar
GUS F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Category: Service
great service
%
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 04:53 PM

Hello Gus, thank you for taking the time to give us a great review! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

CM
gravatar
CHRISTOPHER M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Category: Service
Friendly Service
Mike White Ford has an excellent facility with true friendly professionals that greet you when you arrive.
Thanks to Tyler and Christian in their Service Department for handling the paperwork when you arrive. They both listen intently to your concerns so they can make sure they are handled properly.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 02:08 PM

Hello Christopher, thank you so much for taking the time to rate our dealership and for speaking so highly about our service department. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

TB
gravatar
TIA B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
verified customerVerified Customer
Category: Service
Service
I really like the friendly and professional service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 11:17 AM

Hello Tia, Thank you for taking the time to rate and review our dealership! We really enjoyed your company as well! We appreciate you choosing Mike White Ford and if you have any questions please feel free to give us a call. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

JD
gravatar
JOANN D.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Courteous service
No matter who the owner is, I have always had good service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 09:24 AM

Hello Joann, We can not tell you enough how much this review meant to us. We are very happy that we can continue our service and make each visit wonderful. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

GH
gravatar
GEORGE H.
Kamiah, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2018
verified customerVerified Customer
Category: Service
Fast and courteous
The technician was polite an innovative.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/17/2018 09:23 AM

Hello George, Thank you for taking the time to review our dealership. We appreciate you choosing Mike White Ford and want your next visit to be better than your last! If you have any questions please feel free to give me a call. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

SK
gravatar
SCOTT K.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2018
verified customerVerified Customer
Category: Service
Good service
You raised the oil change prices by $10. Not good for senior citizens.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/16/2018 09:52 AM

Hello Scott, Thank you so much for taking the time to rate our dealership! I see here that you paid the same price for your oil change as last time. If you would not mind giving me a call so we can get this resolved. We appreciate you choosing Mike White Ford and thank you again for your time.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

gravatar
Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
verified customerVerified Customer
Category: Service
norton motorcycles
norton motorcycles started winning the biggest bike races in the 1920's they dominated the thirties, forties, fifties sixties and a good chunk of the seventies. consequently, it will still take years to match and brake this record. so it was once written in the press that their winning streak had a "monotonous consistency." well..... mike white ford also has a monotonous consistency of great service. i have had a chance to judge them, i have had two new cars in for the two free services each they come with and they were top notch all four times!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/12/2018 02:39 PM

Thank you so much for this glowing review! We are very proud that we have proved you with such top notch service! We apperciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with

CE
gravatar
CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
verified customerVerified Customer
Category: Service
Quick change to winter tires
They work well with me to make this a positive experience. They helped unload my tires and when I returned moved my vehicle in service bay. They asked if I needed anything and got right to work. It took les time than scheduled and I was on my way.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/10/2018 03:13 PM

Hello Curtiss, Thank you very much for taking the time to give us such a wonderful review. Winter is coming and we are glad we could make that process painless and easy! We strive for excellent customer service and want your next one to be better than the last! We appreciate you choosing Mike White Ford and look forward to seeing you here again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.