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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(593 reviews)
80

Reviews of TRAVIS KUHN

MC
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Muriel C.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai
Temecula Hyundai's service department is the best I have ever taken a car to and being a senior citizen I've been to many service departments.

Everyone is helpful, confident and extremely nice.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/02/2018 11:31 AM

Thank you for the great review. Hope to see you or any future needed service. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
SH
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Steven H.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Great service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/02/2018 10:04 AM

Thank you for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Santee, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I have always had great service when here.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/28/2018 01:03 PM

Thank you for the great review. Hope to see you again for any services needed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
GC
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Gary C.
Fallbrook, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly, very attentive
Staff very friendly. Appointment right on time
Recommended
Employees worked with
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TRAVIS KUHN
MG
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Maria G.
Lake Elsinore, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Was greeted with a smile and the service went smooth and fast, even got a car wash!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/26/2018 10:05 AM

Thank you for the great survey. We appreciate you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
JG
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John G.
Temecula, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership!
Friendly and thorough service...
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 09:52 AM

Thank you for the great survey return. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Winchester, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly & neat
Sometimes wait is too long even with an appointment & a simple oil change
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/19/2018 06:58 AM

I'm so sorry about the wait time for the oil change service. We are currently trying to work with our lube department to perform services a little faster then usual. Thanks for coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Fallbrook, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I was addressed quickly on arrival and professional services personal. Received several emIl follow ups which worked well for me. It took slightly shorter them time quoted and since the car runs great!

Great dealer and service center
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/24/2018 07:58 AM

Thank you so very much for coming in to see us and for giving us a great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
I brought my vehicle in for a major engine repair that was covered under warranty. The team at Temecula Hyundai made the process as easy as possible. I was set up with a loaner vehicle and out the door within 20 minutes. To my surprise, Hyundai didn’t try to screw me and not cover the repairs. They just did the right thing and it was awesome. They were upfront about everything and communicated well during the repair process. My expectations were exceeded.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 02:45 PM

Thank you for the great review. I am so very happy that we took care of all your service needs. Please let us know if we can help you with anything else in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied Ownership
We purchased and took delivery of a 2017 Hyundai Tucson for my wife in February 2017 and over the next 19 months of ownership my wife is completely satisfied with performance and value of vehicle. We're even considering purchasing the latest smaller Hyundai SUV being offered.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/18/2018 12:41 PM

Thank you for the great review. We are glad that you came in to service your vehicle. Please let us know what we can do on your next visit to earn a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
RC
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Robert C.
Warner Springs, CA
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer first
Impressed by how clean the place was and how friendly everyone was. Only negative was the confusion when I first pulled in, no real direction as to where to go or park. Also had a little trouble finding the correct door to the service area.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/17/2018 10:30 AM

Thank you for the great review. We are very grateful to have you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Vehicle Service Rep & Maintenance Experience
The service rep called me as promised and let me know exactly what service was needed and recommended for my vehicle.
I had all questions answered that I had. I was also able to pick-up my vehicle at the end of the day as promised. Travis went overboard to make sure my service visit was an excellent experience with "NO" pressure. That's the way I like it!
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/17/2018 07:06 AM

Thank you for the great response. We appreciate you as a customer. We will let Travis know to keep up the good work. Thank you for all the kind words. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
FK
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F K.
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrific Customer Service
Scheduled appointment on a Monday for an oil change. Was greeted immediately upon driving up to service bay. Check-in was handled professionally. Advised I would wait in the showroom until done. Wait was approx. 1 hour which was acceptable.

Showroom was clean and comfortable. TVs were playing and there was plenty of chairs and tables to sit at. Free drinks were available such as water, coffee, tea, hot chocolate, etc.

Purchased two cars here in the past and will continue coming to this dealer for service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/12/2018 11:54 AM

Thank you for taking the survey. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Chino Hills, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The were able to accommodate my time constraint
Came in for a Software update, was on a lunch hour for work, and even though they were busy they helped get me in pretty fast, then they even washed my car! Nice touch guys.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/12/2018 10:11 AM

Thank you for the great 5 star review. We appreciate you as a customer. Thank you for coming in. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
DB
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David B.
La Mesa, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Usually your at the dealership for a long time. Nope! They had my car done within 2 hours of me dropping it off. They were super busy when I dropped it off too! Great job servicing my car
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/11/2018 11:33 AM

Thank you for the great survey and for bringing your vehicle in for service. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
CK
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Cynthia K.
Wildomar, CA
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor communicating
Never contacted us when the vehicle was done since we had left to go to the store to kill some time. Waited for 30-40 minutes before my daughter herself had to go see where the car was located.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/07/2018 04:51 PM

I am so sorry to hear that this occurred while your vehicle was here getting serviced. I will find out what happened and get back to you as soon as possible to see what we can do for you. I will be back in the office on Monday and I will reach out to you then. Once again I am very sorry for the inconvenience. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
FA
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Franklin A.
Murrieta, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto maintenance
The service crew were so polite and helpful and service with a smile.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/07/2018 07:51 AM

Thank you for the great review and for coming in to have your vehicle serviced. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
LV
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Leonard V.
Murrieta, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Service department outstanding, they got me in for an oil change immediately despite not having an appointment. Very satisfied, thank you.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/06/2018 01:58 PM

Thank you for the great review. I'm glad my staff was able to take great care of your service needs. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
LT
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Loretta T.
Canyon Lake, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Beyond hopeful expections
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/05/2018 07:27 AM

Thank you for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
RW
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Rishon W.
Temecula, CA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Temecula Hyundai is the best!
I just love taking my car to Temecula Hyundai. They care so much about their customers and strive for excellence. Thank you!!!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/05/2018 07:27 AM

Thank you for taking car of the survey. We are great-full for having you as a customer. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
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