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SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

Verified Customer
Clinton, MD
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Always great service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/14/2016 07:34 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
RR
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Roosevelt R.
Forestville, MD
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding and Professional Service
The Pohanka Hyundai Service Deparment at Ritchie Marlboro Station is the best in this area. I recommend everyone bring their Hyundai vehicles to this location for service.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/13/2016 05:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
HL
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Henry L.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
5
Greate plce to.buy acar. Every one is so helpful
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/11/2016 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Woodbridge, VA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai
Ability to book an appointment online with excellent customer service upon arrival.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/10/2016 06:21 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
SP
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Sandra P.
MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy among workers, pleasant surrounding, close
Yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/08/2016 05:37 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forFpward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Temple Hills, MD
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cleanliness, professionalism and thoroughness in handling your car.
Customer are treated with respect, kindness, and honesty in handling your car needs.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/07/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 10/08/2016 10:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
AL
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Annette L.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home
Good service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/06/2016 04:41 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DT
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Doris T.
Temple Hills, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Customer service outstanding
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/06/2016 04:40 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very courteous and good customer service
Yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/06/2016 05:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
District Heights, MD
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Location needs more training
Customer Service training is needed for this location
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/04/2016 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the vehicle was not washed. We only have a few loaners, they usually come in and go right back out. I would like to discuss your visit with you.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
BR
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Bernetta R.
Temple Hills, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Short Wait For Service
I just needed to have a cover replaced on the passenger side floor of my vehicle. It covered the metal track for the seat (when the seat would slide back or forward). Sean called me when the part was in. I was probably there for 30 minutes or less. Then Sean went out to my car with me to try to help me with installing my gps. However, I didn't have an updated phone, so he told me what to do and how to get to MyHyundai.com and what to do afterwards. He was very helpful and smiled all the time. I felt that he was really glad to help me.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/04/2016 06:01 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
CL
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Charles L.
Lanham, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service and fast dependable service.
I would recommend Pohanka Hyundai to anyone nice waiting area, clean and staff excellent!!!!!!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 10/03/2016 08:43 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DG
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Dovetta G.
Camp Springs, MD
2015 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2016
verified customerVerified Customer
Category: Service
Robotic Response from Service Manager
I really don't think customer service is a priority. As requested by his response to my first review, I called Mr. Benack two weeks ago, he was not available and I left a message. No call back to date. I love my 2015 Sonata and I would prefer to deal with the dealer for repairs, oil changes, etc.. but I think I'm going to find another service provided.
Not Recommended
Employees worked with
ST
Sean Tolton
ASM
CM
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Charmaine M.
Upper Marlboro, MD
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Everything was explained well!! Also very clean.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/28/2016 06:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DS
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Daneisha S.
Fort Washington, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good but mechanic needs to be there when service center opens up at 6am.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/28/2016 05:57 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I have spoken to the staff and explained how important it is to be on time, Thank you for the input.

sincerely



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
District Heights, MD
2004 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Battery Replacement
Had my battery replaced. The representative was very nice and called me to let me know what the diagnosis was for the repair as well as the cost. Picked car up with no problems.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/23/2016 04:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
AB
gravatar
ANTHONY B.
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service hours
Excellent
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/23/2016 04:43 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
FE
gravatar
Faustina E.
MD
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service advisor was curtious ,the driver was good and my car was washed, and on time.
yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/19/2016 01:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
DG
gravatar
Dovetta G.
Camp Springs, MD
2015 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2016
verified customerVerified Customer
Category: Service
Robotic Response from Service Manager
I really don't think customer service is a priority. As requested by his response to my first review, I called Mr. Benack two weeks ago, he was not available and I left a message. No call back to date. I love my 2015 Sonata and I would prefer to deal with the dealer for repairs, oil changes, etc.. but I think I'm going to find another service provided.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/16/2016
Service Type: Maintenance
Category: Service
6 am Appointment Fail
Overall work preformed was ok. But no technician there at my appointment time of 6am. It should not take two hours for an oil change and tire rotation when I am the first person at the shop.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/17/2016 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me when you can, i would like to discuss what happened with this appointment. I do apologize for the delay.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 09/30/2016 05:03 AM

Hello,

I apologize, but i have not received a voice mail from you, i surely would of returned the call. I still would like to discuss your visit.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager from Pohanka Hyundai responded on 09/30/2016 05:49 AM

Thank you for taking my call today. As promised I made a note on your customer file for your next service. Thank you for being a Pohanka customer.

Sincerely



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
HD
gravatar
Harry D.
Suitland, MD
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
lets just say right now I am satisfied with service and the service person that help me when I come in
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/15/2016 04:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
ST
Sean Tolton
ASM
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