MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

ST
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Steve T.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Done right and Mary provided the best customer SVC I have had at dealers
Great place to go for service. I will probably go there when we need a new vehicle because of the service dept. experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/15/2017 08:43 AM

Good morning Steve.  Thank you for the wonderful compliments.  
We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KH
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Kevin H.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service work
Very good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/14/2017 11:36 AM

Good afternoon Kevin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SR
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Shirley R.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Friendly and knowledge able
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/14/2017 11:35 AM

Good afternoon Shirley.  We appreciate the compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
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Amanda S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good job consistentlu
????????????
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/12/2017 02:35 PM

Good afternoon Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MA
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Margaret A.
Mansfield, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home & Mary, in the service department, is friendly & helpful.
Good job
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/10/2017 11:34 AM

Good afternoon Margaret.  Happy to hear Mary was friendly and helpful on your service visit.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AV
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Alex V.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A
A
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 08:15 AM

Good morning Alex.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

EC
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Erica C.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Super helpful and explained in detail what my car needed and why. And also let me see exactly what they were talking about.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 08:14 AM

Good morning Erica.  Sounds like Mary took good care of you. Happy to hear that your Hyundai Veloster is running beautifully. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
They where quick including a wash
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 07:59 AM

Good morning.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RH
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Richard H.
Joshua, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 07:34 AM

Good morning Richard.  Always a pleasure to work with you.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

EK
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Erika K.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Finally a place I can feel confident taking my car!
Mary has been my Service Advisor for over a year. She is like no other!! Helpful, knowledgeable and goes above and beyond to satisfy her customers. Highly recommend the Service Dept here. They are all very helpful
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 07:33 AM

Good morning Erika.  Thank for the wonderful compliments. Your feedback is greatly appreciated.  

We look forward to exceeding your service expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RB
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Rosa B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great fast service from the dealership.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 07:38 AM

Good morning Rosa.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BB
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Brittney B.
Arlington, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything was great!
Everything was great! I worked with Mary and she did an excellent job!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 07:32 AM

Good morning Brittney.  Happy to hear you had a great experience.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KR
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Karyl R.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
knowledgeable
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 07:29 AM

Good morning Karyl.  We appreciate you choosing Hiley Hyundai for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Auto service as it should be.
The service team works to get everything done well in a timely manor.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/08/2017 07:26 AM

Good morning.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Quick and great attention to details!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/30/2017 03:00 PM

Good afternoon.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RR
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Russell R.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
We wouldn't take our car anywhere else
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/30/2017 03:00 PM

Good afternoon Russell.  Thank you for your continued business, loyalty and trusting your service needs to Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 





JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Sherwood, AR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and thorough.
They did what so asked. Didn't feel like they were taking undue advantage.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/30/2017 02:58 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SF
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Susan F.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary was very helpful and informative
I was very pleased with the service everyone was helpful
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/29/2017 06:45 PM

Good evening Susan.  I'm very happy to hear that everyone was very helpful during your service visit.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Keene, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service. Friendly staff.
Everything was timely and efficient.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/29/2017 06:45 PM

Good evening.  We appreciate the kind feedback.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

HT
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Heather T.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The place is shit, but Mary in the service department was lovely.
I would not recommend buying/leasing a car through Hiley Hyundai of Burleson but the service department was amazing and made up for most of the bullshit I had to deal with when purchasing my vehicle.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/29/2017 06:44 PM

Good evening Heather.  I'm sorry to hear about your buying experience.  

As the Service Manager, I appreciate you grading your survey based on your experience with your Service Advisor Mary.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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