MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

SG
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Shelby G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and efficient service
I appreciated my appointment starting on time. I also liked the shuttle service provided to take me home and pick me up. It was a rainy and slow business day but I hope the service is this high of quality on a busy day as well and I would bring my vehicle back for service at hiley Hyundai
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/11/2017 01:26 PM

Good afternoon Shelby.  Thank you for choosing Hiley Hyundai.  It was a pleasure meeting you.  I can assure you, rain or shine, our service will be of the same high quality.  

We look forward to seeing you on your next service.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The Service Team at Hiley Hyundai Burleson do a great job!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/05/2017 12:40 PM

Good afternoon.  Thanks for the great remarks.  We simply couldn't ask for a better compliment.  

We appreciate you trusting Hiley Hyundai for all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DS
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Dawne S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer
Thank you for the great job....only 1 improvement needed: Please place reminder for-oil change sticker on windshield
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/05/2017 12:25 PM

Good afternoon Dawne.  Well, we were almost perfect. I apologize we failed to include a reminder sticker on the windshield.  That is part of our normal process.  

Your next oil change service will be in 3750 miles from time of service.  We look forward to exceeding your service needs on your next visit.  If you would like, I would be happy to mail you a reminder sticker or you can come by anytime and we will add one.  

Thanks again for trusting in Hiley Hyundai for your service needs.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DL
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Doreen L.
Fort Worth, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary
Friendly fast service and am told what will be done now and what will be needed the next service. The Car is checked thoroughly and the service is prompt and fast.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/03/2017 01:44 PM

Good afternoon Doreen.  I appreciate you taken time to complete our survey.  Your feedback is very important to us.  

I apologize that you didn't get the answers you needed when your Service Advisor was out.  I certainly think we should be able to assist you no matter who you are working with.  We look forward to seeing you on your next visit.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DR
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David R.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff and a clean car
Great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2017 04:46 PM

Good evening David.  We know you have many choices when it comes to servicing your Hyundai, and we couldn't ask for a better compliment.  Thank you for trusting in Hiley Hyundai to meet all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MM
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Melanie M.
Alvarado, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Great job Limited wait time really appreciate the service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2017 04:43 PM

Good evening Melanie.  Your compliments are greatly appreciated.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People Oriented-customer oriented
I have bought two cars from this dealership and they have always did what they said they would do and always made sure I was taken care of even when my time was limited.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2017 04:39 PM

Good evening.  Thank you for the compliments.  We appreciate you trusting Hiley Hyundai for all your service needs.  

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Went there today to purchase another Hyundai first time buying one from the Burlison location they were really wonderful there today I would recommend Hiley to my friends and family
to my friends and family
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 07:08 AM

Good morning Jodi.  Welcome to the Hiley Hyundai family.  We appreciate your recommendations.  

We look forward to exceeding your service needs for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TS
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Tony S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place to get vehicle serviced hands down!
Friendly staff, clean environment, going the extra mile to make sure your completely satisfied.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 07:06 AM

Good morning Tony.  We are honored to be your service department of choice.  Thank you for choosing Hiley Hyundai for all your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SC
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Sandra C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Friendly Atmosphere
Always provides quick, efficient service with excellent communication throughout the process. Mary keeps the service department organized and on track.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 07:04 AM

Good morning Sandra.  We appreciate the compliments.  I agree with you, Mary does a wonderful job for our service department and our clients.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JC
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Jason C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
The entire service department is great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/29/2017 06:39 AM

Good morning Jason.  Thank you for the compliments. We appreciate you trusting Hiley Hyundai for all your service needs.  

We look forward to exceeding your service expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BI
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Brian I.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
verified customerVerified Customer
Category: Service
Good service
Very good
Recommended
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st Service
Complimentary oil change and fluid/tire inspection + car wash.
All done in a timely manner,
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/24/2017 12:28 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MM
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice people to deal with
Hiley has made me feel very comfortable bringing future business to them. They are nice people who are upfront and ethical.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 11:49 AM

Good afternoon Michael.  Thank you for the kind remarks.  I appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RL
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Regina L.
Burleson, TX
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Fast service & close to my home.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 11:50 AM

Good afternoon Regina.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

ML
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Marvin L.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't understand your request TITLE?
Great service. Courteous employees,no long delays.I had a bit of an emergency problem with my vehicle and took it in 2 hours before closing time on a Saturday.Mary in service saw my problem and got with the technician and I was out pronto.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/18/2017 03:30 PM

Good evening Marvin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

ST
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Sandra T.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Friendly staff, gave great details about what repairs were done~ A+ with Shuttle service!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 10:19 AM

Good afternoon Sandra.  We do our best to accommodate our clients as much as possible.  The shuttle service is just one of the many perks we make available to our clients.

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MH
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MELISSA H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good and pretty quick!
The service was pretty quick and as always the people are always so nice! Definitely would recommend!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 10:16 AM

Good afternoon Melissa.  Thank you for the recommendation. Happy to hear your service was expedited and our staff was friendly.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DA
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David A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Had some recall work done as well as an alignment. Mary was very helpful throughout and the car drives much better after the alignment. It was also nice that they honor other Hyundai dealership service specials.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/20/2017 10:14 AM

Good afternoon David.  Thanks for the compliments.  Always happy to accommodate our clients.  Thank you for being a loyal Hiley Hyundai client.  

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BI
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Brian I.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
verified customerVerified Customer
Category: Service
Good service
Very good
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/16/2017
Service Type: Repair
Category: Service
not good
In my first appointment they put the wrong piece in my a/c and im still waiting for they call me back to get another appointment... (sorry my english is not good) :)
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/19/2017 09:31 AM

Good morning Brian.  Thank you for your feedback.  I apologize for the parts issue.  (You did very well on your English.)

I have an employee he can assist me in communicating better with you by phone that will be here tomorrow.  We will contact you then. 

Kind regards, 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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