MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

RT
gravatar
Roger T.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Location to our residence
Very happy with service & in timely manner
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/02/2017 01:19 PM

Good afternoon Roger.  I will certainly look into why the appointment was not in our system, however, I'm very happy to hear we were able to complete your service in a timely manner.
 
Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly customer service and explained all problems with vehicle
Kept my car longer than expected and gave me a clean lower class car to drive, " only one I had". Expensive repair for a fairly inexpensive part, labor was the most expensive.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 09/02/2017 01:17 PM

Good afternoon.  I will like to speak with you regarding your experience.  My understanding is the part that was needed was not a common item and had to be special ordered.  We also provided you with a new 2017 Hyundai Elantra GT while your 2012 Elantra was being serviced.  

I look forward to speaking with you to get more details in an effort to provide you with the best possible experience.  

Kind regards, 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

QV
gravatar
QUINN V.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and friendly service.
This was the first time I had service done here. Yes! I would.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/31/2017 04:18 PM

Good evening Quinn.  Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  

Welcome to the Hiley Family.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MD
gravatar
Margaret D.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and New
Please print info on the window sticker. The market might fade?
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2017 04:14 PM

Good evening Margaret.  Thank you for your recommendation regarding the reminder sticker.  Although we have yet to have one fade on us using the Sharpie, we will certainly take that into consideration.  


We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DH
gravatar
Dartagnan H.
Grand Prairie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service From People Who Care!
I had previously had two bad experiences from another Hyundai Dealership. So, I decided to take my Santa Fe to Hiley Hyundai based on the reviews. The customer service that I received was fantastic. Mary, the Service Rep., was very helpful and caring. She put forth every effort to ensure that my Santa Fe was properly diagnosed and repairs made in a timely manner. I will always return to Hiley for all of my service needs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2017 04:12 PM

Good evening Dartagnan.  We very much appreciate the kind words.  Thank you for trusting Hiley Hyundai with your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Welcome to the Hiley Family! 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It is so close to my home instead of driving to Granbury.
Yes I would now.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/30/2017 08:24 AM

Good morning.  Happy to hear we can help shorten your commute for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RL
gravatar
Regina L.
Burleson, TX
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great hassle-free service!
I've been enjoying going to Hiley Hyundai for my service needs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/29/2017 09:36 AM

Good morning Regina.  We appreciate you being a loyal customer of Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
I like to do my service here because things are done in a timely manner and Mary is very friendly and informative with any questions I have. Much better here than the dealership that I purchaced my Hyundai from
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/29/2017 09:32 AM

Good morning Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's close to my home and I always receive great service
Always professional Mary M my service person is very courteous and friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/29/2017 09:34 AM

Good morning.  Thank you for the kind remarks.   We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RS
gravatar
Robin S.
Mansfield, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall done in an hour!
Mary was great. The service people were fast!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/26/2017 01:58 PM

Good afternoon Robin.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KP
gravatar
Karen P.
Haltom City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, fast, courteous service!
The staff is AMAZING! Mary is the greatest!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/25/2017 01:30 PM

Good afternoon Karen.  We certainly appreciate the wonderful compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RS
gravatar
Robin S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place
They always take care of my car and go out of their way to make sure that everything goes smoothly.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/25/2017 04:23 PM

Good evening.  We are always happy to be of service to you. Hope you and your family had a safe and fun trip to Florida.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CJ
gravatar
Christine J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast efficient service
Thank you for friendly efficient service.
Mary is clear concise and to the point with a Great friendly attitude!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/24/2017 03:52 PM

Good evening Christine.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JC
gravatar
Jason C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Professional and quick
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/24/2017 03:49 PM

Good evening Jason.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Thank you
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/23/2017 02:03 PM

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TD
gravatar
Terry D.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Extremely accommodating!
Thanks to Hiley for handling the full service AND the unplanned state inspection on a Saturday in such great timing.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/19/2017 08:48 AM

Good morning Terry.  Glad to hear we were able to accommodate all your service needs.  We appreciate you choosing Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They did just what I needed...quickly and in one visit.
Efficient & friendly.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/19/2017 08:45 AM

Good morning Gary.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BB
gravatar
Brandon B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Better than expected
Really fast service. Very professional. The agent provided more help than I asked for by finding other recalls to fix on my car. Would definitely recommend.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/19/2017 08:44 AM

Good morning Brandon.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SM
gravatar
Sandra M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and caring staff.
Always get a appointment in a timely manner and the staff is friendly and accommodating.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/12/2017 06:57 AM

Good morning Sandra.  We appreciate the kind words.  
I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CJ
gravatar
Caron J.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Mary from the customer service department is a pleasure to work with as she is always responsive, caring, and empathetic to her customer's needs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/12/2017 06:55 AM

Good morning Caron.  We appreciate the kind compliments regarding Mary.  We are privileged to have her as part of our service team.  

Thank you for continuing to trust Mary, and Hiley Hyundai with your service needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.