Name: Marissa C
Rating: 3.0

Reviews of Marissa C

ALAN H.

Clemmons, NC

2013 Mercedes-Benz SL-Class

03/03/2026

Verified Customer

SL-550

Marissa was very professional and responsive. She connected me with the technician and got answers right away. Love this place.

Carmine C. from Carmine's Import Service responded on 03/06/2026 09:36 AM

We are genuinely pleased to hear about your positive experience! It sounds like Marissa worked her magic, ensuring you were well-connected and informed. We aim to make car care as smooth as a luxury drive in your SL-Class. Your feedback boosts our team’s speedometer—thank you for sharing!

Employees worked with

Marissa C

Service Consultant

Edgar J.

Raleigh, NC

02/13/2026

STAY AWAY FROM THIS PLACE

⭐☆☆☆☆
If I could give a negative rating, I would.
Extremely disappointing and misleading experience at Carmine’s Import Service.

I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla.

Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop.

That’s where the red flags started.

• It took over two days just to get a diagnosis, and I had to repeatedly call for updates.
• I was charged $243.13 for the diagnostic, despite the delays and lack of communication.
• My advisor, Marissa, told me she was “looking for a battery,” which alone took another full day.
• When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery.

For comparison, Tesla charges around $13,000 for the same battery replacement — and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated.

When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high.

I asked twice to speak with a manager. Messages were taken both times.
No manager ever called or texted me back.

Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee — not counting time and stress.

Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here.

I would not recommend this place to anyone.

Employees worked with

Marissa C

Service Consultant

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