Reviews of Lena Richards

Kim G.

Bremerton, WA

2010 Jeep Patriot

05/23/2024

Verified Customer

Very professional and quick to respond. Very helpful

My car broke down in Friday, May 17th and had it towed to B and B Auto for at least a diagnostic to determine if it could be fixed without too much of a cost to myself. The diagnostic was done on Monday and they were very professional and talked me through everything on what the breakdown of the cost would be and when it would be fixed. They had me back on the road by yesterday, Wednesday, May 22nd and my car is running great. Thank you

The Team from B&B Auto Repair responded on 05/23/2024 08:38 AM

Hey Kim! ? We're thrilled to hear about your positive experience with us! It's great to know that we could get you back on the road swiftly and that your car is running smoothly. We appreciate your kind words and your support. If you need anything in the future, don't hesitate to reach out. Safe travels!

Employees worked with

Lena Richards

Service Advisor

Dave W.

2002 Ford F-250 Super Duty

05/22/2024

Verified Customer

Great service

Great service and pleasant people

The Team from B&B Auto Repair responded on 05/22/2024 01:19 PM

Hey Dave! ? We're thrilled to hear that you had a great experience with us! Our team takes pride in providing top-notch service with a smile. We'll be here for all your auto needs, so don't hesitate to reach out. ??️

Employees worked with

Lena Richards

Service Advisor

Chris M.

2000 Ford Ranger

05/16/2024

Verified Customer

Professional and Patient

B&B was very professional and patient with me. My insurance company used an out of state inspector at the beginning of my claim. I had to take the lead and get them to contact B&B. It was a long process. I also started a new job that is 70 miles away from home so I could only deal with B&B through my mother in law. It took a week to get them paid after I got the invoice. So very patient and worked with my mother in law and I. Please take your business here. They will take care of you and your vehicle.

The Team from B&B Auto Repair responded on 05/16/2024 09:40 AM

Hey Chris! ? Thanks a bunch for sharing your experience! It sounds like you had quite the adventure with your insurance claim and the new job, but we're thrilled we could help out along the way. ?️ It means a lot to us that you appreciated our patience and professionalism! We're always here to take care of you and your vehicle, no matter the situation. We'll be here when you need us next!

Employees worked with

Liam S.

Port Orchard, WA

2008 Ford Fusion

04/02/2024

Verified Customer

Thanks B&B

Timely and honest service, excellent communication. Lena was very helpful and kept me informed throughout the process of the diagnostics on my vehicle and dealing with the insurance company.

The Team from B&B Auto Repair responded on 04/02/2024 09:57 AM

Hey there, Liam! ? We're so pleased to hear that you had a great experience with us. It's awesome to know that Lena provided excellent service and kept you in the loop every step of the way. Thanks for trusting us with your vehicle, and we look forward to being of service to you in the future!

Employees worked with

Lena Richards

Service Advisor

Klint F.

Silverdale, WA

2012 Volvo XC60

03/29/2024

Verified Customer

Great company!

B&B has always provided me with fast and quality service for any car issues that came up over the years . Both the technicians and front desk are well trained and very well rounded with their knowledge and expertise in their field . I Highly recommend !

The Team from B&B Auto Repair responded on 03/29/2024 03:18 PM

Hey Klint! ? We're thrilled to hear about your positive experiences with us over the years. Our team works hard to provide fast and top-notch service, so it's always rewarding to hear such kind words. Thanks for recommending us, and we look forward to helping with any future car issues you may have! ?

Employees worked with

Lena Richards

Service Advisor

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