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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(25 reviews)
92

MG
Mel G.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great people to work with
Communication with Lena was excellent!!
John was very helpful and explained what their awesome mechanics found out about my 22 year old car and did their absolutely best that they could do for me.
They also came in below the estimate. I will definitely be a return customer.
The Team from B&B Auto Repair responded on 01/19/2025 09:36 AM

Wow, a 22-year-old car and it sounds like it’s still cruising like a champ! ?? We're glad to hear Lena and John worked their magic and kept you in the loop. Our mechanics may not be able to turn back time, but they can certainly give your ride a second wind! ? It’s always nice to hear when we can come in under budget too—saving money while keeping your car running is a win-win! Looking forward to helping keep your classic beauty on the road. Take care!


ES
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Ed S.
Bremerton, WA
2001 Isuzu NPR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Excellent service!
Kitsap Harvest is a small non-profit trying to keep an old delivery vehicle in service to support weekly schedules. During our recent truck maintenance, B&B Auto Repair was able to troubleshoot an electrical fault, get the required parts and complete this emergent maintenance as well as other significant periodic maintenance such that there was no impact to our operations! Thank you!
The Team from B&B Auto Repair responded on 12/04/2024 09:34 AM

We genuinely appreciate your support of Kitsap Harvest! ?✨ It sounds like our team was able to pull a bit of automotive magic to keep that old delivery vehicle running smoothly—definitely a win for everyone involved! We love being the pit crew for such a great cause. If your truck ever starts sounding like it's singing the blues again, you know where to find us! ??

Employees worked with

Verified Customer
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Best customer service I have received in Kitsap County across all industries!
Would highly recommend B&B Auto Repair! Make them your first choice!
The Team from B&B Auto Repair responded on 11/29/2024 09:34 AM

We appreciate your recommendation! ? It sounds like we’ve made quite the impression. We'll keep the engines running smoothly and the tools ready for the next customer. Who knew car repairs could come with such a glowing endorsement? ??

Employees worked with

Verified Customer
Silverdale, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2024
verified customerVerified Customer
7
Suspension components replaced
They restored the handling of my 1999 Dodge van by replacing front suspension components. (Included alignment.)
The Team from B&B Auto Repair responded on 11/04/2024 05:01 PM

We're glad to hear that your 1999 Dodge van is back on track—quite literally! ?✨ It sounds like we took your suspension from 'wobble' to 'wow'! If you ever need more adjustments or just want to chat about the glory days of 90s vans, you know where to find us. Safe travels!

Employees worked with

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Tom D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
10
Repairs to Avalon
Lena and John are great.
The Team from B&B Auto Repair responded on 10/30/2024 03:44 PM

We appreciate the shout-out for Lena and Jon! ? They're indeed the dynamic duo around here, making sure everything runs smoother than a well-oiled engine. If they keep this up, we might need to install a fan club section in the shop! ?? Your support means a lot to us!

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2024
verified customerVerified Customer
10
Happy Customer
Great service! Friendly, great communication. Will absolutely utilize again for future services!
The Team from B&B Auto Repair responded on 10/11/2024 10:59 AM

We’re over the moon to hear you enjoyed our service! ? Friendly faces and clear communication are our jam. It sounds like we’re a match made in mechanic heaven! ?✨ Whenever your car is in need of some TLC, just know we’ll be here, ready and waiting.


CC
Chad C.
2018 Dodge ProMaster 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2024
verified customerVerified Customer
10
Great shop that does great work
Very helpful and very patient answering all my questions. Honest and straightforward. I won’t take my rig anywhere else in kitsap county.
The Team from B&B Auto Repair responded on 10/04/2024 09:36 AM

We're glad to hear you found our team helpful and patient! It sounds like we’ve passed the quiz on car repairs and customer service with flying colors. ?? We pride ourselves on being honest because nobody likes surprises on their repair bill—except maybe at a birthday party! ? Thanks for trusting us with your rig, and we look forward to keeping it running smoothly!


PB
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Peter B.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Repairs
Fast and professional, the only place in bremerton I trust to do first time quality. Thank you.
The Team from B&B Auto Repair responded on 09/22/2024 09:35 AM

We appreciate your trust in us! ?? It's music to our ears to hear that you found our service both fast and professional. We like to think of ourselves as the pit crew of Bremerton, ready to make sure your ride is in tip-top shape. If your car ever needs more TLC, just know we're here for you!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
Car repairs
Just great all around
The Team from B&B Auto Repair responded on 09/13/2024 08:07 AM

We're glad to hear you had a "great all around" experience! ? That's what we aim for—turning car troubles into smooth rides without breaking a sweat. If your vehicle ever needs some TLC (or just a friendly chat), remember we’re here to help! ?✨

Employees worked with

Verified Customer
Tahuya, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2024
verified customerVerified Customer
8
Quality service
Had multiple services performed. The service was performed properly and the vehicle feels and drives exactly as it should. Additionally, the customer service was excellent.
The Team from B&B Auto Repair responded on 09/05/2024 09:34 AM

We’re glad to hear that your vehicle is in tip-top shape and driving like a dream! ?✨ It’s also great to know that our customer service managed to impress—maybe we should consider adding "professional charmers" to our job descriptions! Your support means a lot to us, and we appreciate you choosing B&B Auto Repair for your services. Keep that engine purring! ?️?

Employees worked with

Verified Customer
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Best of Kitsap and it shows
This team is like no other. They treat you like you deserve. And go above and beyond. It feels like family whenever I’m there. Best automotive shop around.
The Team from B&B Auto Repair responded on 07/31/2024 10:50 AM

We're delighted to hear that you feel like part of the B&B Auto Repair family! ?? Providing a warm and welcoming experience is just as important to us as delivering top-notch automotive services. Thank you for trusting us with your vehicle, and we look forward to continuing to exceed your expectations in the future!


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Great communication
Great communication and excellent customer service. Lena worked with me to find the right parts at the right price. Jeremiah found and repaired several issues on my car and communicated at each step along the way and in a way I could comprhend so I was able to understand all repairs. I highly recommend this local, community based business!!!
The Team from B&B Auto Repair responded on 07/30/2024 03:22 PM

Thank you so much for taking the time to share your experience! ? We're thrilled to hear that Lena and Jeremiah provided you with great communication and excellent customer service. ?️ It's wonderful to hear that they were able to find the right parts at the right price and effectively communicate the repairs to you. We're glad you had a positive experience and we appreciate your recommendation. We look forward to serving you again in the future!


Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
9
B&B auto repair
AAA approved shop, what they quoted as a repair fee was the price I paid. No hidden add on
The Team from B&B Auto Repair responded on 07/28/2024 09:35 AM

We're thrilled to hear that you had a great experience at our shop! ? Providing transparent and accurate repair quotes is something we take great pride in. We're grateful for your positive feedback and hope to see you again for any future automotive needs. ?

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
AC Fixed Fast
With the hot weather, I needed my AC fast! B&B got me in quick, and restored my AC. They were efficient with their billing (got the whole thing on text before I showed up), the cost was reasonable, and they were courteous and friendly as well. Thanks!
The Team from B&B Auto Repair responded on 07/19/2024 10:19 AM

We're thrilled to hear that we could cool things down for you! ? Keeping our customers comfortable is what we do best, and we're delighted to hear that Tom, Lena, and Jon met your level of service. We always strive to have reasonable cost, and friendly team. Thanks for choosing B&B Auto Repair! If you need anything else, you know where to find us.


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Owen R.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2024
verified customerVerified Customer
10
Excellent Service
Quick and excellent service, thank you!
The Team from B&B Auto Repair responded on 06/29/2024 09:35 AM

Hey Owen! ? We're delighted to hear that you had a positive experience with us. Providing quick and excellent service is what we aim for, and we're thrilled to know that we hit the mark with you. If you ever need anything else, don't hesitate to reach out. Safe travels! ?️

Employees worked with

NP
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Nancy P.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2024
verified customerVerified Customer
10
Love B&B for 25 years
I have taken my 2003 car to B&B for 25 years. I am now retired and live in Kingston, but I still make the drive to Bremerton when needed. That's how much I trust and respect the staff and technicians at B&B. Everyone is friendly, I feel like part of the family. They do excellent work and always keep me posted on the progress of the work. I highly recommend B&B to all. Thanks guys and ladies for keeping my car in great running condition. You do great work.
The Team from B&B Auto Repair responded on 06/26/2024 09:35 AM

Hey Nancy! ??Wow, 25 years of loyalty – that's awesome! We're thrilled to have been part of your car ownership journey for so long. It's great to hear that you feel like part of the B&B family. We believe in providing excellent service while keeping our customers in the loop every step of the way. Thanks for recommending us, and we look forward to many more years of keeping your car in top shape! See you next time you make the drive over! ?


JF
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Jon F.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2024
verified customerVerified Customer
10
Best Auto Repair In The Area
Lena, Jon and Mieke always provide super customer service and outstanding vehicle repairs. I can count on a detailed explanation of what repairs are needed and cost. I trust them to do an outstanding job, on time and to my complete satisfaction.
The Team from B&B Auto Repair responded on 06/23/2024 09:35 AM

Thank you for the fantastic feedback! ? We're thrilled to hear that Lena, Jon, and Mieke have consistently provided you with super customer service and outstanding vehicle repairs. It's great to know that you can count on us for detailed explanations and reliable, on-time service. Your trust means a lot to us, and we're committed to always delivering top-notch work that satisfies your needs. We appreciate your business and look forward to serving you again in the future!


CM
Charles M.
Juneau, AK
2018 Ford E-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
10
Good in every way!
Scheduled us quickly. Started us on time. Comfortable waiting area. Solved our problem and we were back on the road. Friendly people.
The Team from B&B Auto Repair responded on 06/13/2024 11:22 AM

Thanks for taking the time to share your experience, Charles! ⭐ We're thrilled to hear that we could get your problem sorted efficiently and get you back on the road. Your kind words mean a lot to us, and we're glad you found our waiting area comfortable. We pride ourselves on providing top-notch service with a friendly touch. Looking forward to seeing you again for any future automotive needs! ?

Employees worked with

TD
Tom D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2024
verified customerVerified Customer
10
Quality work. Honest people.
Full service for a 2018 vehicle was complete, thorough, and professional. Repair Specialist worked with me when additional repairs were required. Lena and John were great, Joel….well! Hope you all liked the treats!!
The Team from B&B Auto Repair responded on 06/07/2024 10:21 AM

Hey there, Tom! ? We're thrilled to hear that you had a great experience with us! Our team takes pride in providing thorough and professional service, and we're glad that Lena and John were able to assist you. As for Joel... well, we'll make sure he gets the message! ? Thank you for the treats, and we hope to see you again for any future auto needs. Safe travels!

Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2024
verified customerVerified Customer
10
Fantastic front end work.
I brought my older Mercedes to B & B with a serious alignment issue. The shop put tremendous effort and time into addressing the problem. Their charges were more than fair.
I can’t recommend B & B highly enough.
The Team from B&B Auto Repair responded on 06/03/2024 02:08 PM

Hey Charles! ? We're thrilled to hear that our team's hard work paid off and that we could get your Mercedes back in top shape. We're all about putting in the effort and giving fair prices, so it's fantastic to know we hit the mark with you. Thanks for the high recommendation! We'll be here whenever you need us. Keep cruising!

Employees worked with

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