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Lena Richards

Service Advisor
Lena is very passionate about the industry and is very transparent with her customers. With over 20 years of experience in the industry. She is always educating all of us. After hours she will be caught cheering on her son on the court or out in the field. Or heading to a concert. We are lucky to have her.
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(31 reviews)
94

Verified Customer
Poulsbo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Truck repair
B & B Auto were quick, efficient, knowledgeable, courteous and professional.
Thanks B & B
The Team from B&B Auto Repair responded on 04/25/2025 09:36 AM

We appreciate your kind words! 🚗✨ It sounds like we hit the sweet spot with our quick and professional service – kind of like finding an extra fry at the bottom of the bag, right? Thanks for choosing us, and we’re always here if your car needs a little TLC!

Employees worked with

JS
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Jodi S.
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Trustworthy and Reliable
I trust the folks at B&B Auto Repair to take care of all the vehicles in my fleet. They do good honest work.
The Team from B&B Auto Repair responded on 04/16/2025 09:37 AM

We’re glad to hear that you trust us with your fleet! 🚗 It’s always a pleasure to work with customers who appreciate good, honest work. Your confidence in our team means a lot—we promise to keep the engines purring and the tires rolling smoothly! Thanks for being a part of the B&B Auto Repair family! 😊


TH
Tom H.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Had new wiper blades installed
They put wiper blades on my car and I was on my way! No hassle.
The Team from B&B Auto Repair responded on 04/13/2025 09:38 AM

We love it when a plan comes together without a hitch! 🚗💨 Wiper blades might seem like a small detail, but it’s always nice to drive safely when Mother Nature decides to throw a surprise downpour your way. Thanks for choosing us to keep your view clear! If you're ever in need of more quick fixes or tune-ups, you know where to find us! 😊

Employees worked with

TD
Tom & Nancy D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Service stop
Only place I take my autos. Reliable, trustworthy, reasonably priced, top/quality repair.
The Team from B&B Auto Repair responded on 04/07/2025 09:36 AM

We're glad to hear that we’ve earned the title of “only place” for your auto needs! 🚗✨ Reliable, trustworthy, and reasonably priced – that’s our unofficial motto (right between “We Fix It Right” and “We’re Not Wizards, But We Try”). Your feedback fuels our engines, and we're committed to keeping your autos in top shape! If you ever need anything else, just give us a holler! 🛠️

Employees worked with

BK
Bill K.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Honest Wrenches and Local Gold
B&B Auto Repair in Bremerton is the real deal. Super friendly, honest, and thorough—everything was explained clearly, and the work was done right. You can tell they’re a local shop with real character and solid values. I trust them completely.
The Team from B&B Auto Repair responded on 04/06/2025 09:37 AM

We're over here blushing! 😊 Your feedback really hits the nail on the head. At B&B Auto Repair, we pride ourselves on being the friendly neighborhood pros who actually care. We're glad you felt the love and transparency during your visit—it's all part of our mission! 🚗💨 We appreciate the trust you've placed in us, and we're here to keep those wheels rolling smoothly!

Employees worked with

MM
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Marta M.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
10
Always 5 star service!
Great team!
The Team from B&B Auto Repair responded on 03/11/2025 09:35 AM

We're glad to hear that you think we have a great team! 👨‍🔧👩‍🔧 We must be doing something right, and we are all about that team spirit (and maybe a little grease too)! If you ever need anything else, just give us a shout. 🚗💨


MG
Mel G.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great people to work with
Communication with Lena was excellent!!
John was very helpful and explained what their awesome mechanics found out about my 22 year old car and did their absolutely best that they could do for me.
They also came in below the estimate. I will definitely be a return customer.
The Team from B&B Auto Repair responded on 01/19/2025 09:36 AM

Wow, a 22-year-old car and it sounds like it’s still cruising like a champ! ?? We're glad to hear Lena and John worked their magic and kept you in the loop. Our mechanics may not be able to turn back time, but they can certainly give your ride a second wind! ? It’s always nice to hear when we can come in under budget too—saving money while keeping your car running is a win-win! Looking forward to helping keep your classic beauty on the road. Take care!


ES
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Ed S.
Bremerton, WA
2001 Isuzu NPR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Excellent service!
Kitsap Harvest is a small non-profit trying to keep an old delivery vehicle in service to support weekly schedules. During our recent truck maintenance, B&B Auto Repair was able to troubleshoot an electrical fault, get the required parts and complete this emergent maintenance as well as other significant periodic maintenance such that there was no impact to our operations! Thank you!
The Team from B&B Auto Repair responded on 12/04/2024 09:34 AM

We genuinely appreciate your support of Kitsap Harvest! ?✨ It sounds like our team was able to pull a bit of automotive magic to keep that old delivery vehicle running smoothly—definitely a win for everyone involved! We love being the pit crew for such a great cause. If your truck ever starts sounding like it's singing the blues again, you know where to find us! ??

Employees worked with

Verified Customer
Silverdale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Best customer service I have received in Kitsap County across all industries!
Would highly recommend B&B Auto Repair! Make them your first choice!
The Team from B&B Auto Repair responded on 11/29/2024 09:34 AM

We appreciate your recommendation! ? It sounds like we’ve made quite the impression. We'll keep the engines running smoothly and the tools ready for the next customer. Who knew car repairs could come with such a glowing endorsement? ??

Employees worked with

Verified Customer
Silverdale, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2024
verified customerVerified Customer
7
Suspension components replaced
They restored the handling of my 1999 Dodge van by replacing front suspension components. (Included alignment.)
The Team from B&B Auto Repair responded on 11/04/2024 05:01 PM

We're glad to hear that your 1999 Dodge van is back on track—quite literally! ?✨ It sounds like we took your suspension from 'wobble' to 'wow'! If you ever need more adjustments or just want to chat about the glory days of 90s vans, you know where to find us. Safe travels!

Employees worked with

TD
Tom D.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
10
Repairs to Avalon
Lena and John are great.
The Team from B&B Auto Repair responded on 10/30/2024 03:44 PM

We appreciate the shout-out for Lena and Jon! ? They're indeed the dynamic duo around here, making sure everything runs smoother than a well-oiled engine. If they keep this up, we might need to install a fan club section in the shop! ?? Your support means a lot to us!

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2024
verified customerVerified Customer
10
Happy Customer
Great service! Friendly, great communication. Will absolutely utilize again for future services!
The Team from B&B Auto Repair responded on 10/11/2024 10:59 AM

We’re over the moon to hear you enjoyed our service! ? Friendly faces and clear communication are our jam. It sounds like we’re a match made in mechanic heaven! ?✨ Whenever your car is in need of some TLC, just know we’ll be here, ready and waiting.


CC
Chad C.
2018 Dodge ProMaster 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2024
verified customerVerified Customer
10
Great shop that does great work
Very helpful and very patient answering all my questions. Honest and straightforward. I won’t take my rig anywhere else in kitsap county.
The Team from B&B Auto Repair responded on 10/04/2024 09:36 AM

We're glad to hear you found our team helpful and patient! It sounds like we’ve passed the quiz on car repairs and customer service with flying colors. ?? We pride ourselves on being honest because nobody likes surprises on their repair bill—except maybe at a birthday party! ? Thanks for trusting us with your rig, and we look forward to keeping it running smoothly!


PB
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Peter B.
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Repairs
Fast and professional, the only place in bremerton I trust to do first time quality. Thank you.
The Team from B&B Auto Repair responded on 09/22/2024 09:35 AM

We appreciate your trust in us! ?? It's music to our ears to hear that you found our service both fast and professional. We like to think of ourselves as the pit crew of Bremerton, ready to make sure your ride is in tip-top shape. If your car ever needs more TLC, just know we're here for you!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
Car repairs
Just great all around
The Team from B&B Auto Repair responded on 09/13/2024 08:07 AM

We're glad to hear you had a "great all around" experience! ? That's what we aim for—turning car troubles into smooth rides without breaking a sweat. If your vehicle ever needs some TLC (or just a friendly chat), remember we’re here to help! ?✨

Employees worked with

Verified Customer
Tahuya, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2024
verified customerVerified Customer
8
Quality service
Had multiple services performed. The service was performed properly and the vehicle feels and drives exactly as it should. Additionally, the customer service was excellent.
The Team from B&B Auto Repair responded on 09/05/2024 09:34 AM

We’re glad to hear that your vehicle is in tip-top shape and driving like a dream! ?✨ It’s also great to know that our customer service managed to impress—maybe we should consider adding "professional charmers" to our job descriptions! Your support means a lot to us, and we appreciate you choosing B&B Auto Repair for your services. Keep that engine purring! ?️?

Employees worked with

Verified Customer
Port Orchard, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Best of Kitsap and it shows
This team is like no other. They treat you like you deserve. And go above and beyond. It feels like family whenever I’m there. Best automotive shop around.
The Team from B&B Auto Repair responded on 07/31/2024 10:50 AM

We're delighted to hear that you feel like part of the B&B Auto Repair family! ?? Providing a warm and welcoming experience is just as important to us as delivering top-notch automotive services. Thank you for trusting us with your vehicle, and we look forward to continuing to exceed your expectations in the future!


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Great communication
Great communication and excellent customer service. Lena worked with me to find the right parts at the right price. Jeremiah found and repaired several issues on my car and communicated at each step along the way and in a way I could comprhend so I was able to understand all repairs. I highly recommend this local, community based business!!!
The Team from B&B Auto Repair responded on 07/30/2024 03:22 PM

Thank you so much for taking the time to share your experience! ? We're thrilled to hear that Lena and Jeremiah provided you with great communication and excellent customer service. ?️ It's wonderful to hear that they were able to find the right parts at the right price and effectively communicate the repairs to you. We're glad you had a positive experience and we appreciate your recommendation. We look forward to serving you again in the future!


Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
9
B&B auto repair
AAA approved shop, what they quoted as a repair fee was the price I paid. No hidden add on
The Team from B&B Auto Repair responded on 07/28/2024 09:35 AM

We're thrilled to hear that you had a great experience at our shop! ? Providing transparent and accurate repair quotes is something we take great pride in. We're grateful for your positive feedback and hope to see you again for any future automotive needs. ?

Employees worked with

Verified Customer
Bremerton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
AC Fixed Fast
With the hot weather, I needed my AC fast! B&B got me in quick, and restored my AC. They were efficient with their billing (got the whole thing on text before I showed up), the cost was reasonable, and they were courteous and friendly as well. Thanks!
The Team from B&B Auto Repair responded on 07/19/2024 10:19 AM

We're thrilled to hear that we could cool things down for you! ? Keeping our customers comfortable is what we do best, and we're delighted to hear that Tom, Lena, and Jon met your level of service. We always strive to have reasonable cost, and friendly team. Thanks for choosing B&B Auto Repair! If you need anything else, you know where to find us.


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