KO

Kent Odekirk

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(259 reviews)
88

MO
gravatar
MICHAEL O.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2024
verified customerVerified Customer
10
Category: Service
Convenient Mobile Service
I called to schedule a routine lube, oil and filter service. The Service Rep suggested a mobile service that was available. I made the appointment, the service personnel showed up on time and as expected. They also brought a filter with them that was yellow on my last service. They completed the service in a timely manner. The mobile service manager, Dan? called back and went over the service details and sent me a copy of the invoice. It went very smoothly and I was very happy with the service technicians, their manager and the service work.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/19/2024 04:59 PM

We're thrilled to hear about your positive experience with our mobile auto servicing, Michael! We strive to be dependable, skilled, and prepared, so it's great to hear that we hit the mark! We'll make sure to pass along your kind words to the team, including the mobile service manager, for their exceptional service. Thank you for choosing us, and we look forward to serving you again in the future!

Employees worked with

DA
gravatar
DAVID A.
Rathdrum, ID
Subaru OUTB
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2024
verified customerVerified Customer
10
Category: Service
Mobile Lube oil filter tire rotation at my home
Absolutely excellent same as it was a month ago on Ford F150. This time it was a Suburban Outback. Doesn’t need to be just Ford!
The 2 techs are the best! Don’t let escape!!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/11/2024 09:15 AM

Thank you for your enthusiastic feedback, David! We're delighted to hear that our team provided excellent service on your Ford F150 and Suburban Outback. It's great to know that our technicians left such a positive impression. We appreciate your continued support and look forward to serving you again in the future!

Employees worked with

gravatar
Verified Customer
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2024
verified customerVerified Customer
10
Category: Service
Mobile oil change
Prompt, efficient, a real game changer for scheduling our work vehicles.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/09/2024 09:03 AM

We're thrilled to hear that our scheduling system has made a positive impact on your experience with us! We strive to provide prompt and efficient service for all our customers, and we're thrilled that it has been so game-changing for your work vehicles. Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.

Employees worked with

CT
gravatar
CONNIE T.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2024
verified customerVerified Customer
10
Category: Service
recall repair
Excellent service from the time I called to make the appointment to the text reminders. And they came to my house to fix it!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/08/2024 12:19 PM

Thank you, Connie! We're so glad to hear that you had a great experience with our service, from scheduling to the doorstep! Our goal is to make the car maintenance process as convenient and hassle-free as possible for our customers. Thank you for choosing us and we hope to assist you again in the future.

Employees worked with

KL
gravatar
KENNETH L.
Hayden, ID
Ford MAVE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2024
verified customerVerified Customer
10
Category: Service
Mobile service is a game changer!
Had an oil change and software update with the new mobile service. This is so convenient! I would use this service every chance I get!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/07/2024 11:47 AM

Hi, Kenneth! We greatly appreciate your wonderful feedback, and we're delighted to hear that you had a positive experience with our new mobile service for your oil change and software update. Convenience is key, and we're thrilled to provide you with a hassle-free and efficient service. Thank you for choosing us, and we look forward to assisting you with any future vehicle needs! Drive safe!

Employees worked with

BV
gravatar
BARBARA V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Category: Service
At home service
I LOVE the mobile service. No more waiting for long times at the dealership while your car is being serviced. They come to your home on your schedule and are able to perform your regularly required maintenance. Keep it going.
Thanks,
B
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/26/2024 02:28 PM

Hi, Barbara! We're thrilled to hear that you love our mobile service! We understand the value of your time and aim to make car maintenance as convenient as possible. Thank you for your positive feedback, and we'll definitely keep the convenience going. See you again soon!

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Category: Service
2007 Explorer
The mobile mechanics were very professional and polite. Got the job done quickly.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/26/2024 01:14 PM

We're thrilled to hear that our mobile mechanics provided you with professional and efficient service. Thank you for sharing your experience with us. We deeply appreciate your kind words and are thrilled to have been able to assist you with your vehicle needs. We look forward to serving you again.

Employees worked with

TP
gravatar
TIMOTHY P.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Category: Service
Great service as usual
These guys always go above and beyond. Absolutely fantastic service
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/26/2024 10:01 AM

Thank you for the stellar review, Timothy! We're thrilled to hear that you had such a fantastic experience with us. Going above and beyond is just what we do, and it's always great to know that our efforts are appreciated. We can't wait to have you back the next time you're in need of our services!

Employees worked with

RJ
gravatar
RONALD J.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2024
verified customerVerified Customer
10
Category: Service
Mobile oil change.
On time, work completed, will consider using mobile service in future.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/22/2024 07:59 PM

Thank you for taking the time to share your experience, Ronald. We’re thrilled to hear that our mobile service team was able to assist you promptly and efficiently. We look forward to the opportunity to serve you again in the future.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
Category: Service
Service writer was friendly and helpful
Service was timely and very professional.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/19/2024 02:52 PM

We're delighted to hear that your experience with us was timely and professional! Providing exceptional service is always our top priority. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs.

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Category: Service
Mobile oil change service
Great service! Was easy to use and schedule.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 11:20 PM

We're thrilled to hear that you had a great experience with our scheduling process! Providing easy and efficient service is always our goal. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to assisting you again in the future.

Employees worked with

RO
gravatar
ROSADA O.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Category: Service
Quick and efficient
Professional, informative, friendly. Great Service!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 11:21 PM

We're thrilled to hear that you had a fantastic experience with us, Rosada! Providing professional and friendly service is what we aim for, and we're delighted that you found our team to be informative. Thank you for taking the time to share your feedback, and we look forward to the opportunity to assist you in the future.

Employees worked with

TS
gravatar
Tim S.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Category: Service
Best Ford Dealer for service
Team is friendly and service is on time. When you book ahead for a specific service, ie. transmission service. They have the spot reserved for that service. Manny makes it happen. Best team ever for service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 05:09 PM

We're thrilled to hear that you had a positive experience with our team, Tim! Providing friendly service and ensuring timely appointments is always our goal. We appreciate your kind words and are glad to hear that Manny took care of your transmission service. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to serving you again in the future!

Employees worked with

RM
gravatar
RAYMOND M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Great service at home
We had an oil change and tire rotation were they came to our home. Great and fast service. Friendly technicians. Very pleased with the service and recommended highly. A plus we didn't have to bring our car in..saved time and so convenient.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 08:34 PM

Thanks, Raymond! We're thrilled to hear that you had a positive experience with our at-home oil change and tire rotation service. We appreciate your recommendation and are glad that we could save you time and offer convenience. Thank you for choosing us for your automotive needs!

Employees worked with

gravatar
Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Smooth
Smooth and easy
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:50 PM

We're thrilled to hear that you had a smooth and easy experience with us! Our team works hard to ensure that every aspect of your visit is hassle-free. We're grateful for your kind words and look forward to serving you again in the future!

Employees worked with

LB
gravatar
LAURA B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Recall correction
The appointment was made in a timely manner. The mobile unit arrived on time. The two mechanics were pleasant and polite and professional. Couldn’t ask for more!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 05:02 PM

We're thrilled to hear about your positive experience with our mobile service, Laura! It's great knowing that everything from the appointment to the professionalism of our mechanics met your expectations. We appreciate your kind words and look forward to assisting you in the future!

Employees worked with

DA
gravatar
DAVID A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2024
verified customerVerified Customer
10
Category: Service
Mobile at home service
The mobile service that Mike White has added should be applauded by all whom have used the service! Very great addition to their service department! The fact that the technicians (two) were excellent in all aspects even adds much more value to Mike White Ford. The icing on the cake is that the cost to actually come to your residence, or wherever, costs the same as services at the dealership!!
Very pleasing!
Dave Alexander
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/17/2024 04:35 PM

We're thrilled to hear that you love our mobile service, David! Our technicians' goal is to provide excellent service wherever you need us, so we're happy to offer you the convenience of having maintenance done at your location. Thank you for taking the time to share your positive feedback, and we look forward to serving you again in the future!

Employees worked with

DS
gravatar
DEBRA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2024
verified customerVerified Customer
10
Category: Service
Above and beyond great service!
Mike White's mobile service came out to my house to do an oil change and routine inspection. I didn't even know that "at home service" was available. Truly excellent experience. Next month I'll be getting some recall work done. They will be bringing a loaner vehicle to my house, taking my car to the shop, then bringing it back when they're done. I don't have to do a thing! I'm SO glad I bought my car at Mike White Ford and will, for sure, buy my next one there.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/17/2024 02:08 PM

Debra, thank you for sharing your fantastic experience with our mobile service! We're thrilled to hear that you found the convenience of our at-home service so helpful. It's great to know that your upcoming recall work will be a seamless process with our loaner vehicle service. We appreciate your loyalty as a customer and can't wait to assist you with your next vehicle purchase when the time comes!

Employees worked with

GH
gravatar
GARY H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2024
verified customerVerified Customer
10
Category: Service
Mobile Service
Mobile Service from Mike White Ford was Awesome! The 2 men were on time, polite, courteous, and knowledgeable! Would highly recommend their Mobile Service!!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/17/2024 12:41 PM

We greatly appreciate your positive feedback, Gary! It's fantastic to hear that our mobile service team provided you with excellent, timely, and knowledgeable assistance. Thank you for recommending our mobile service, and we look forward to serving you again in the future!

Employees worked with

gravatar
Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2024
verified customerVerified Customer
8
Category: Service
Recall Work On My Company Car
Received a notification there was a recall due on my Ford Maverick. Apparently, it was simply a software update because the technicians came to my house to do the work. Nice guys, professional, and courteous.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/17/2024 08:00 AM

We're thrilled to hear that our team was able to assist you with the recall on your Ford Maverick in a convenient manner. Our technicians take great pride in providing professional and courteous service to our customers. Thank you for choosing Mike White Ford for your service needs, and we look forward to assisting you in the future.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.