KO

Kent Odekirk

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(259 reviews)
88

MK
gravatar
MICHAEL K.
Coeur D Alene, ID
Ford RANGF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Category: Service
Mobile Home Service
Fast easy friendly recall software update. Will definitely recommend this type of service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/03/2024 02:50 PM

We appreciate your feedback, Michael, and are glad to hear that you found our recall software update to be fast, easy, and friendly! Providing efficient service is our aim, and it sounds like we hit the mark this time. Your recommendation means a lot to us, and we're always here to help whenever you need it. Thank you for taking the time to share your experience!

Employees worked with

DJ
gravatar
DONNA J.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2024
verified customerVerified Customer
10
Category: Service
Excellent mobile service
Arrived timely. Work was done quickly. They were polite and knowledgeable.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/02/2024 06:40 PM

It's great to hear that you had such a positive experience with us, Donna! We take pride in being punctual and efficient, and it seems our team delivered on both fronts. Plus, who doesn’t like a little extra politeness sprinkled in? We'll keep making sure our knowledge is top-notch too. Safe travels ahead!

Employees worked with

LB
gravatar
LAURA B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2024
verified customerVerified Customer
9
Category: Service
Mobile recall and LOF
As expected! Great service—friendly mechanics!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/30/2024 07:40 PM

We're glad to hear that our service met your expectations, Laura! Friendly mechanics are our secret ingredient for success, as it turns out. We appreciate your support and hope to keep providing the great service you deserve!

Employees worked with

DT
gravatar
DUSTY T.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2024
verified customerVerified Customer
10
Category: Service
On-site service
Guys were awesome, worked fast and are super professional and they have a bad ass fucking van.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/27/2024 06:51 PM

We appreciate the feedback, Dusty, and are glad to hear you had such a positive experience with our team. It sounds like their speed and professionalism really made an impact. And yes, that van does have some serious style—perfect for impressing on the road! We aim to keep up the good work, so come back anytime for more automotive adventures.

Employees worked with

MP
gravatar
MICHAEL P.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Category: Service
Mobil Service
Appreciate the timeliness and professionalism of the team!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/25/2024 03:57 PM

Thanks, Michael! We're glad to hear that our team took great care of you! It's always nice to know that our efforts to keep things running smoothly have made an impact. If you ever have any other feedback or need any automotive assistance in the future, just let us know—we're here to help!

Employees worked with

SB
gravatar
SILAS B.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2024
verified customerVerified Customer
10
Category: Service
Great service
I left my car in the garage with the keys in it. When the mechanics came I opened the door remotely. When they were done they left the keys in the car and shut the garage door. What service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/23/2024 04:56 PM

It's great to hear that our team made things easy for you, Silas! We like to think of ourselves as the ultimate garage ninjas, quietly working away while you relax. Plus, returning your keys right where you left them? That's just our way of ensuring you can still find your car without needing to embark on a treasure hunt. We appreciate your positive feedback and look forward to helping you again whenever you need us!

Employees worked with

DH
gravatar
DYLAN H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2024
verified customerVerified Customer
10
Category: Service
Oil change performed at MY HOME
What a convenient program Mike White has introduced...and the Technicians are knowledgeable and friendly.

I will never use any other service for all of my families vehicles...thank you gang!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/14/2024 01:48 PM

Dylan, we love to hear that you found our new program both convenient and helpful! Our technicians really do strive to be the friendly faces behind the wrenches, so it's great to know their expertise is making a positive impact. We're honored to be your go-to service for all your family's vehicles—talk about loyalty! Rest assured, we'll keep doing our best to make sure you and your rides are well taken care of. See you on the road!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent customer service they showed up on time actually early cleaned everything up. We’re very friendly and I’m very satisfied.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/13/2024 11:55 AM

We're glad to hear that our team nailed it with their punctuality and kept everything tidy while being friendly—talk about a triple threat! Your satisfaction means a lot to us, and we'll keep working hard to maintain the high standards you experienced. Thanks for taking the time to share your thoughts!

Employees worked with

CM
gravatar
CATHERINE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Category: Service
Excellent service!
The 2 gentlemen that serviced my car were professional and quick and performed the service I requested and gave me an update on other items
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/11/2024 04:47 PM

It's fantastic to hear you had such a positive experience with our service team, Catherine! Our goal is to keep your car running smoothly and your mind at ease, all while moving at lightning speed. We're glad our technicians not only completed the service you requested but also kept you in the loop about your vehicle. If you ever need another pit stop or just want to chat about your car's adventures, you know where to find us!

Employees worked with

PS
gravatar
PATRICK S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2024
verified customerVerified Customer
10
Category: Service
Perfect performance!
Fast, friendly and efficient!!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/07/2024 09:49 AM

We're excited to hear that you found our service to be excellent, Patrick! That is what we strive for. If there’s anything else we can assist you with, just give us a shout. Happy driving!

Employees worked with

JC
gravatar
JANELL C.
WA
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
10
Category: Service
Mobile Service was great!
The other Ford dealerships in the area would not service my 30 foot motorhome, and I had a recall that HAD to be completed by a Ford dealer. Even though Mike White Ford did not have a shop to accommodate, they were able to send out their Mobile Service techs to my house to address the recall and change my oil. They were on time, efficient, and polite! So glad to have the recall taken care of now!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/06/2024 03:35 PM

Thanks, Janell! It sounds like our Mobile Service team really hit the road running for you! We're glad they could come to you and handle that recall while giving your motorhome a little TLC. Getting that 30-foot beauty serviced can be quite the adventure, and we're pleased we could be part of it. If you ever need anything else while parked at home or on the move, just give us a shout!

Employees worked with

JF
gravatar
JAMES F.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2024
verified customerVerified Customer
10
Category: Service
Mobile Service
Phenomenal! Professional, pleasant, and fast!!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/02/2024 02:06 PM

We appreciate you taking the time to share your experience, James! We're delighted to hear that you found our service reliable and fast. Our team works hard to ensure everything runs smoothly, so it’s great to know that it shows. If you need anything in the future, we're just a call away!

Employees worked with

DK
gravatar
DALE K.
Post Falls, ID
Mercedes-Benz C3004M
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2024
verified customerVerified Customer
10
Category: Service
Very Impressed
Just want to thank the crew at Mike White for going above and beyond on my car buying experience..Would recommend Mike White to anyone looking for a nice new or used vehicle, a company that will never leave their customers hanging in a bad situation, thanks again ?...
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/28/2024 12:58 PM

We appreciate your feedback, Dale, and are glad to hear that our team exceeded your expectations during your car buying journey! It sounds like you found the perfect vehicle, and it's great to know that you felt supported throughout the process. We aim to be the safety net for our customers, not just another dealer, so your recommendation means a lot. Wishing you many happy miles ahead!

Employees worked with

CM
gravatar
CHARLES M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
verified customerVerified Customer
10
Category: Service
Mobile Service
I went to the dealership to make an appointment for service and I was offered mobile service that would come to my home! It was great! Oil change, tire rotation, multiple point inspection, and they even took care of a recall notice for our backup camera!! Super convenient, and the mechanics were amazing!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/27/2024 03:33 PM

We appreciate you sharing your experience, Charles! It's fantastic to hear that our mobile service made things so convenient for you. There's nothing quite like getting your car pampered without having to leave your own driveway. Our mechanics are always ready to tackle the task at hand, even the sneaky recall notices! If your vehicle ever needs more TLC, you know where to find us. Safe travels on the road ahead!

Employees worked with

ES
gravatar
ERIK S.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
verified customerVerified Customer
10
Category: Service
Excellent service and communication
These guys have the best dealership service I've ever experienced. Keep up the great work fellas.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/27/2024 07:38 AM

We greatly appreciate your positive feedback, Erik. It's fantastic to hear that you had such a great experience with our dealership service. We strive to provide top-notch service, and it means a lot to us that you took the time to share your satisfaction. Thank you for choosing Mike White Ford of Coeur d'Alene. If you have any questions or need assistance in the future, feel free to reach out to us.

Employees worked with

TS
gravatar
TIM S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2024
verified customerVerified Customer
10
Category: Service
At home service
This service was excellent.
From the booking of the appointment to the service at my house.
Very professional and the two service technicians were the best.
I highly recommend this service to anyone.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/26/2024 04:30 PM

Hi, Tim! We're so glad to hear about your positive experience, from start to finish! We take pride in delivering professional, top-notch service, and it's fantastic to know that our team members left a great impression. Thank you for choosing us, and we appreciate your recommendation. If you ever need anything else, don't hesitate to reach out!

Employees worked with

DV
gravatar
DAVID V.
Athol, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
verified customerVerified Customer
10
Category: Service
WONDERFUL SERVICE
Thank you guys! I really appreciate hiw fast and well you did my service!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/22/2024 07:27 PM

We are thrilled to hear you had a positive experience with us, David! Our team works hard to provide fast and efficient service, and we are glad to know that it met your expectations. We appreciate your kind words and look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Ford MAVE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
verified customerVerified Customer
10
Category: Service
Very pleased.
The gentlemen in the mobile unit were exceptional! Pleased with the service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/22/2024 10:42 AM

We're delighted to hear that you had a positive experience with our mobile unit! Our team takes pride in delivering exceptional service to all our customers. Thank you for choosing Mike White Ford of Coeur d'Alene, and we hope to see you again in the future. Drive safely!

Employees worked with

gravatar
Verified Customer
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2024
verified customerVerified Customer
10
Category: Service
On site oil change
The guys were pros, speedy and very kind!!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/21/2024 07:30 PM

We're delighted to hear that our team provided professional and speedy service while also being kind. Thank you for taking the time to share your positive experience with us. We strive to provide excellent customer service, and we're pleased to hear that we hit the mark with you. We value your business and look forward to serving you again in the future.

Employees worked with

LM
gravatar
LORA M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
verified customerVerified Customer
10
Category: Service
Great experience
After moving from CdA 40+ yrs ago, my husband moved back to our childhood hometown. Things had changed a bit since then and we didn’t know where to take our Bronco for services. I got online and found Mike White Ford. I made an appt online. A few days later I got a call from Mike White Ford to let me know there was a glitch in the online scheduling and I needed to reschedule. I was given the opportunity to come into the dealership “or” they could send someone out to me and change my oil and rotate my tires, if they needed it, and the charge was the same. Of course I choose for them to come to me. They were right on time, thorough (explained his finding on the tires, fluids in the car etc) professional and friendly. A couple days later I got a call from Kent at Mile White Ford and he took payment over the phone. Super easy!!!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/20/2024 08:43 AM

Hi, Lora! We greatly appreciate your fantastic review! It's gratifying to hear that we were able to provide convenient and professional service for your Bronco. At Mike White Ford, we always strive to ensure a seamless experience, and we're glad that Kent and our team could assist you effectively. Thank you for choosing us for your vehicle needs, and we look forward to serving you again in the future!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.