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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

DW
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Daniel W.
Omaha, NE
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick response appreciated
I had recognized some play in the steering column of my 2011 Hyundai Sonata over a weekend. It was concerned as we'd planned a long road trip departing Wednesday the following week. I took the car into the dealership at 7:00am on Monday morning and they had it repaired (under warranty) by 2:00pm the same day! WOW! What a relief for me and my wife to know the car would be safe during the trip. Great car and great dealership.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/25/2019 06:45 AM

Thank you for the great comment and 5 star survey. We appreicate your business and for being part of our Woodhouse Family.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MD
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Mary D.
Omaha, NE
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Elantra
Everyone was friendly, helpful. From the time I dropped off my car and returned the service and people was incredible. They opened the front doors for you to walk in and walk out, which you don't get that kind of service anywhere else. Fast friendly service.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/24/2019 05:21 AM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DB
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Debbie B.
Omaha, NE
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Woodhouse
Reliable service, clean waiting area, freindly, explain issues that they find or have done.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/22/2019 05:58 AM

Thank you for the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RL
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Richard L.
Bellevue, NE
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Express oil change service was fast & easy.
It was late in the day and they were able to get us in and out in a half hour.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/21/2019 07:23 AM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
BB
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Brad B.
Omaha, NE
2016 Hyundai Genesis Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Better than the other Hyundai dealerships in the area.
I still prefer Stew Hansen’s in Des Moines, but when I have to get service, Woodhouse will suffice. Luckily I don’t need much service. Woodhouse though is light years ahead of the other 2 Hyundai dealers in Omaha.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/18/2019 05:51 AM

Very sorry for the inconveinece the incorrect part caused. Thank you for the 4 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
BB
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Bruce B.
La Vista, NE
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
fast service and frendly
fast service and frendly
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/18/2019 05:53 AM

Thank you for the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
AC
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Ashley C.
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient routine maintenance
This was my first experience with service at this location so I wasn't sure what to expect. I had previously been disappointed with service at dealerships due to excessive wait times despite having a scheduled appointment. Thankfully this experience was different from the rest. I happened to arrive early so I pulled in to the service area just in case they'd be able to see me before my appointment. They were able to get me checked in right away and start the service which was done quickly. I'm nearing the 60,000 miles mark so they provided an update on some recommended services that I will be needing soon but there was no pressure to do anything right away during the visit and it felt much more educational than sale-sy.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/11/2019 11:51 AM

Thank you for the great comments and for 5 star survey. Welcome to our Woodhouse Family.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MK
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Marcia K.
Omaha, NE
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
They were quick and efficient.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/11/2019 11:53 AM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RS
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Richard S.
Omaha, NE
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fair
Need to do a better job checking my vehicle for the noise, instead of trying to sell me an alternator that later checked out OK. To expensive.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
KT
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Kelli T.
Omaha, NE
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service. Didn’t pressure me to make expenditures I could wait on.
Cashier might want to put phone customers on hold so in person customer doesn’t have to wait.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/01/2019 06:24 AM

Thank you for the 5 star survey. I will pass you suggestion along, thanks.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service team!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/19/2019 08:15 AM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JB
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James B.
Council Bluffs, IA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Came to Woodhouse after terrible experience with Edwards in Council Bluffs. Woodhouse is everything Edwards is not.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/16/2019 11:36 AM

Thank you for joining our Woodhouse Auto Family. We appreciate the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Needs improvement on the Service side
90 mins for an oil change and tire rotation, not sure why it takes so long. Plus they hand you $1,000 worth of repairs they feel that need to be completed.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/16/2019 09:26 AM

Your service visit consisted of an oil change, tire rotation and Hyundai service campaign to update the electronic control module. 90 minutes is the average completion time for these 3 services combined.
As a courtesy to you, our customer, we performed a complimentary vehicle inspection. Results from that inspection is presented to you. Maintenance services are based on Hyundai recommendations for this area. Under no circumstances are you required to perform these service.
Thank you for choosng Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent, courteous service.
Battery died on 2015 Elantra. AAA doesn't carry battery - arranged for tow to Hyundai service location. Paul no longer able to drive, Kay drives only within few miles near 93rd and Western. We really like the Elantra and had been leasing the current car, originating at location at 102nd Westsroads location. and then 114th & Dodge. When we decided to buy the leased car, had to go out to your new location, a nerve wracking drive for us. Making arrangements to pick up car when new battery was installed became really complicated. We are so pleased that arrangements were made to bring our car to us at 93rd and Western.
Kay''s vision is deteriorating, and so will not be driving much longer, thus very likely will not make the trip out to 145th Street. The Elantra has been a favorite car for at least 10 years. Also liked the Sonata which we had for awhile. We think Hyundai provides excellent cars and always promote them to friends and family.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/16/2019 09:30 AM

Thank you for the great 5 star survey. Please do not hesitate if you need valet service in the furture.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Kimberling City, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
I was able to bring my car in for service on a short notice. They replaced my starter and got me back on the road quickly.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/11/2019 02:22 PM

Very glad to hear that we got you back on the road again quickly. That you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
TS
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Thelma S.
Missouri Valley, IA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't have to wait forever.
I love the person that checks me in and helps me out with the process. So very keen ND
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/11/2019 10:32 AM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JP
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Joseph P.
Omaha, NE
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always quick and professional, every time!
Thank you!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/09/2019 01:55 PM

Thank you for being part of our Woodhouse Family!

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
KW
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Karen W.
Omaha, NE
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Very friendly and comfortable
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/10/2019 05:52 AM

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DM
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Dan M.
Council Bluffs, IA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
The service team at woodhouse was very knowledgeable and friendly. They were professional with their suggestions and went by the book. The facility was top notch clean and comfortable while waiting. I highly recommended Woodhouse Hyundai for service on your vehicle.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/10/2019 05:54 AM

Thank you for the great comments and the 5 star rating.

John V. Piatt
Service Manager
402-592-1007 Ext 18090
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MS
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Maureen S.
Omaha, NE
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointed that my issues was not resolved. However, the staff is always friendly.
I would like to have my vehicle looked at again and the problem fixed. I was told the odor was due to the plastic vents??? All cars have plastic vents. The smell is atrocious!!
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
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