Business Solutions
SureCritic / New Car Dealer / Vancouver Toyota / James Quitugua
JQ

James Quitugua

Vancouver Toyota
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(7 reviews)
43

Reviews of James Quitugua

CN
gravatar
CHRISTOPHER N.
Bend, OR
Toyota Land Cruiser
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Great experience with Vancouver Toyota
Another awesome experience buying a car from the team at Vancouver Toyota! Trey, Mark and James were top-notch. They got us in and out quickly, and we're loving our new Land Cruiser. We'll definitely be back for our next car.
Lori B. from Vancouver Toyota responded on 01/03/2025 11:34 AM

We appreciate your positive feedback regarding your recent experience at Vancouver Toyota. It's great to hear that Trey, Mark, and James provided you with efficient and attentive service during your purchase. Enjoy your new Land Cruiser, and we look forward to assisting you with your future automotive needs. Your satisfaction is important to us.
Thank you, 
Lori Bonner 
Customer Relations Manager 
360-360-4758

Employees worked with
JQ
James Quitugua
MD
Mark Dunn
TS
Trey Stewart
AS
gravatar
AUGUSTINE S.
Woodland, WA
Toyota Tacoma 4WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Best dealership on the West coast
The staff at Vancouver Toyota hands-down is the best I’ve ever dealt with. They have been such a blessing to work with. I have purchased two Toyota truck from them this year one a tundra and one Tacoma James Q is the reason for that.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 12/16/2024 09:47 AM

We appreciate your positive feedback about your experience with our staff at Vancouver Toyota. It's great to hear that James Q provided you with exceptional service during your recent purchases of the Tundra and Tacoma. Our team strives to create a welcoming environment, and your kind words affirm their hard work and dedication. Thank you for choosing us for your vehicle needs, and we look forward to continuing to serve you in the future.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
JQ
James Quitugua
GS
gravatar
GREGORY S.
Amboy, WA
Toyota RAV4 HYBRID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2024
verified customerVerified Customer
8
Very, Very, Busy Place...Lots of Toyota's being sold (and bought)
Cars were "flying off the shelves" as we purchased on that came in off the 18-wheeler just hours before we bought it. Sage Advice: If you want a Toyota today, you better grab it while it's on their parking lot otherwise it'll be gone. Sure, they can try to find a model you like with accessories, etc. but the plain truth is there are several very HOT vehicles including Siennas and RAV 4s that are sold almost as soon as they reach the dealership. BE FLEXIBLE, otherwise you'll have to go to the back of the line, especially for Siennas in particular.
Lori B. from Vancouver Toyota responded on 10/02/2024 06:14 PM

We appreciate your insight regarding the current inventory situation at our dealership. It's true that demand for certain models, particularly the Sienna and RAV4, has been quite high lately. Your advice about flexibility is invaluable for our customers navigating the buying process. We're glad to know that you had a positive experience and were able to secure the vehicle you wanted. Thank you for sharing your experience with others.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

Employees worked with
JQ
James Quitugua
AR
gravatar
ARTEMIO R.
Vancouver, WA
Toyota SEQUOIA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/18/2024
verified customerVerified Customer
2
Average
We came in with an approval letter for 80 grand, and we were given the runaround and we had our credit ran multiple times. In the end, we would up financing through the bank I already had an approval from. The salespeople don't sit with you on the test drive, which was also unusual but made us feel unimportant, and we weren't kidding around or anything, the only reason why we even bothered purchasing the car with them was because my wife wanted the specific 89,000$ Toyota Sequoia.
Lori B. from Vancouver Toyota responded on 08/19/2024 09:22 AM

We appreciate you sharing your experience with us, Artemio. It's disappointing to hear that your visit did not meet your expectations. We apologize for any inconvenience caused during the financing process and the test drive experience. Your feedback is valuable to us, and we will use it to improve our services to ensure that all our customers feel valued and well-supported throughout their car-buying journey. If there is anything else you would like to discuss further, please feel free to reach out to us. Thank you for bringing this to our attention.

Thank you, 
Lori Bonner 
Customr Relations Manager 
Vancouver Toyota 

Employees worked with
JQ
James Quitugua
YM
gravatar
YVETTE M.
Vancouver, WA
Toyota Prius c
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2023
verified customerVerified Customer
8
Took care of us
James really tried to fit our needs and was understanding when we had to reschedule due to covid. He gave us an estimate of 2-3 days work and ended up completing it in one day. We appreciate the transparency and the communication.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/01/2023 04:35 PM

Hi Yvette,
Thank you for your review of James in our Call Center . We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
JQ
James Quitugua
EF
gravatar
ERIC F.
Brush Prairie, WA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2022
verified customerVerified Customer
10
Wifes car died. back on the road the next day.
James was incredible! Everything was quick and painless. Diamond!!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/13/2022 05:36 PM

Hi Eric, 
Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
JQ
James Quitugua
NM
gravatar
NATALIE M.
Portland, OR
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2022
verified customerVerified Customer
10
Fantastic first time buying experience!
I was very nervous about buying a car for the first time. Cory (plus every staff member I encountered) made it so easy. I never felt pressured, and all of my questions were answered and then some. I left that day with exactly the car I wanted!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/13/2022 10:43 AM

Hi Natalie, 
Thank you for sharing your experience while purchasing your car with us. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely, 

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
CC
Cory Cox
JQ
James Quitugua
MD
Mark Dunn
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.