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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

AP
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Antonio P.
Fall River, MA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the service department
Jeff is great and always take care of me and frank did a good for our car.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019 04:53 AM

thank you for the 5 star review. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CC
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Cynthia C.
Fall River, MA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department is Awsome!
I have now owned a total of four Hyundai’s in which two were purchased from this dealership. My 2015 Sonata, Ltd was purchased from a different dealership, I brought it in for a trouble light and it was fixed instantaneously, I was alerted from the service department that I had a few open recalls on my vehicle, in which I never knew. Mind you, I have never received any notifications (emails, calls, or actual mail of any outstanding recalls from the dealership Pride-Hyundai in which I purchased the vehicle from)! Empire Hyundai now services all of my vehicles, Jeff, Frank and Leno are great.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2019 04:50 AM

thank you for the 5 star review. we appreciate the additional positive comments. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KD
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Kenneth D.
Fall River, MA
2014 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Totally shadey
Hate this dealer and will never go again
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/05/2019 01:51 PM

i would like to apologize for the poor service experience please contact jeff white to discuss. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RF
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Roberta F.
Fall River, MA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
My battery died unexpectedly on one of the coldest days of the year. Empire was able to take my car in for warranty repair on hours notice on emergency basis and got me back on the road quickly. I have always found the reps in their service dept to be professional, courteous and easy to work with.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/05/2019 02:19 PM

thank you for the positive comments and 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
ES
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Elaine S.
Tiverton, RI
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
repairs
Great work by the service team
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/04/2019 12:32 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JP
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James P.
New Bedford, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The personal was very attentive to my needs
They did a great job dealing with the problem but I feel Hyundai Corp. should of been prepared for this issues that aroused from this Recall.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/04/2019 12:31 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Very helpful and cleaned in and outside of vehicle. Addressed all my concerns as well.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/28/2019 08:22 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LD
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Lisa D.
Coventry, RI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
My experience with Hyundai was very pleasant. They were nice and not aggressive. Quick and informative.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/28/2019 08:19 AM

thank you for the 5 star review and allowing empire hyundai to service your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PB
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Paul B.
Swansea, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great personal service
I bought my car in 2010 and have always had it serviced at Empire because I was certain that everything was done correctly and in a timely manner.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/28/2019 08:08 AM

thank you for the 5 star review and allowing empire hyundai to provide service to your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CM
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Carmen M.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I get stellar service from Frank always a pleasure.
Outstanding.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/28/2019 08:05 AM

thank you for the 5 star review. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DC
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Donald C.
Fall River, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service always
Wonderful service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/25/2019 08:51 AM

thank you for the 5 star review and for choosing empire hyundai.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MM
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Mario M.
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change and maintenance
Good service, good people working there.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/21/2019 09:59 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CP
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Carol P.
Tiverton, RI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick service
i had an oil change did not wait long also it was raining so they offered to vacuum my car instead of washing it
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/20/2019 08:30 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
NR
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Nilton R.
Fall River, MA
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service/overall performance
Excellent service!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/20/2019 08:24 AM

thank you for the 5 star review and positive comments

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CN
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Coleen N.
Swansea, MA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Frank is excellent
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/18/2019 07:04 AM

thank you for the 5 star review and comments about frank 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LS
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Lillian S.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on my car
Jeff White and I spoke a couple of days before my services, he shared with me that everything would already be set up for when I arrived. Well, he was right! Everything I wanted and needed done to my car was already set up in the computer and the gentle man that greeted me when I arrived was well informed by Jeff and everything went smooth. I was very pleased to say the least. Thank You, Jeff White you and your staff are amazing! Lillian S.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/18/2019 06:15 AM

thank you for the 5 star review and positive comments regarding jeff white. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DA
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Donna A.
Taunton, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional Service
I appreciate the professionalism !
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/18/2019 06:11 AM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change ,brakes
I have been coming here for years. I like how the they let you know what's going on with your car. I also like it that they keep you updated on how long its going to be.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/14/2019 02:47 PM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
YN
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Yenla N.
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Thanks for your service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/14/2019 09:47 AM

thank you for the 5 star review. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
FA
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Filomena A.
Westport, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
5.stars
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/11/2019 07:29 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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