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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

EC
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Edward C.
Fall River, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great people and service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/10/2019 07:45 AM

thank tou for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MZ
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Marc Z.
Fall River, MA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Marc Z
The customer service is just phenomenal, they make me feel important by going above and beyond & treat me with the upmost respect. Everytime I come in, I'm not only welcomed but I feel valued and I never feel like just a customer but more like a friend. Thanks Empire, I'm truly pleased by all that you do
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/07/2019 07:54 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RG
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Roderick G.
Providence, RI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All excellent
Excelente servicio
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/07/2019 07:53 AM

gracias por la revisión de 5 estrellas

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
East Freetown, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency
Team members are very attentive and u can be sure your vehicle is in good hands! Thank you so much
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/07/2019 07:46 AM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KK
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Keith K.
Tiverton, RI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good experience
I have always had a pleasant experience at the service department at Empire Hyundai.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/07/2019 07:46 AM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JR
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Jennifer R.
Warren, RI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Frank, in service, is extremely helpful and he's been great during each of my visits.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/07/2019 07:28 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fairhaven, MA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Off the highway
5 stars
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/30/2019 01:30 PM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SV
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Susan V.
Fall River, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service and great work!
I appreciate the courtesy, the flexibility in appointment times, the estimate of the time it will take, the updates, the comfort of the waiting area, and especilly the fine work they do!
I want my car to be healthy and Empire makes me believe they do too!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/30/2019 01:26 PM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
EP
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Edwin P.
Fall River, MA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
the professionalism in it's operation
Very friendly and clean.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/30/2019 01:31 PM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JL
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Jesuvino L.
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
YOUR SEVICE DEPARTMENT IS THE BEST
Jeff Mello is the tech that took care of me this man absolutely a professional person if the the rest of your people are like him Empire Hyundai WILL BE the best dealer ship in the area he knows these cars inside out treats customers with the up most respect and kows what he is talking about. KEEP UP THE GREAT WORK JEFF
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/24/2019 02:06 PM

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CM
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Carmen M.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
EXCELS in every way. The service dept. Is awesome. I will be back. Thank you to Frank my Service Advisor.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/23/2019 01:48 PM

thank you for the 5 star review and positive comments

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JG
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James G.
Dartmouth, MA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Went beyond to help
A simple tire rotation/oil change was fast and they even buffed out some scratches--Thanks, Hyundai!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/23/2019 01:47 PM

thank you for the 5 star review. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DT
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David T.
Mattapoisett, MA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice
Good service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/17/2019 05:14 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
ES
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Elaine S.
Tiverton, RI
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
regular maintainence
Always in schedule and work done in great time. Cleaning the interior as perk was great.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/17/2019 05:13 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fairhaven, MA
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Staff are very polite and courteous and my oil change was done in timely manner
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/17/2019 05:12 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RF
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Raymond F.
Fall River, MA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
workers are so helpful
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/13/2019 04:32 AM

thank you for the 5 star review 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
FK
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Frances K.
Mattapoisett, MA
2015 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A building full of incompetence and nightmares.
I wanted to reiterate my complete dissatisfaction with the way General Sales Manager, Donald Devlin treated me during my May 7 visit to Empire Hyundai. I found Mr. Devlin’s customer service style to be rude, disrespectful and thoroughly lacking in any problem solving abilities.

The purpose of the visit was to address a service call for my 2015 Hyundai Equus due to yet another electrical issue. The morning of May 4th I found my vehicle dead and it would not start after showing no signs of any issues whatsoever of battery issues. I subsequently contacted Hyundai Road Side Assistance. The vehicle was towed directly to the service department at Empire Hyundai located in Fall River, MA. The vehicle was confirmed by the service department to turn over, however no lights or clock and no power. Then all went dead for the service department. See attached service report.

Service Manager, Jeff White informed us by telephone that he was not able to provide the root cause for the ongoing electrical issue, and the specific cause of this incident. The solution that was provided was to install a new replacement battery. When the battery was installed, the “issue” seemed to go away. My husband explained to Jeff that this is a re-occurring issue related to the electrical harness, and that it is unlikely that replacing battery is the solution to the problem. Empire’s service department has documented the ongoing electrical issues as the car has been brought in numerous times usually “shutting off “at highway speeds with the wheels locking up. (5 times). We were told it was a ground issue and a “new Ground bolt was installed, however the vehicle continued to "shut off at highway speeds" and the vehicle is very hard to control when this happens and is dangerous. My husband shared his dissatisfaction with the explanation with Jeff White directly; which is due in part to the fact that we are both failure analysis engineers with a complete understand of electromechanical systems. My husband communicated to Jeff that we should not absorb the cost of the replacement battery as this is clearly related to the wiring harness\Ground bolt. We also communicated we did not feel safe continuing to operate this vehicle with this issue unresolved. Jeff directed us to speak with sales about recouping the cost of the battery, which in turn led us to the conversation with Mr. Devlin.

My husband and I communicated our ongoing unresolved electrical issues with the vehicle and our desire to not pay for the battery ($265) as it is not the cause of the vehicle failures. We also communicated that based on the issues that we have been experienced with the vehicle that we no longer feel comfortable with it, our lease is up and we would like to turn in the vehicle. It is well under the contracted miles (10K under), we added value to the vehicle by having a clear bra and tinted windows added by the dealership and it is in excellent condition. We wanted to be able to just turn in the car and move on. At the point Mr. Devlin rudely stated that these is nothing he can do, and that we need to contact Hyundai finance. To which we responded that we would be satisfied with waiving the cost for the battery, and was told rudely that there was nothing he could do. Mr. Devlin then stated “I have done everything I could to make you happy”. To which I responded “No you have not. We have an ongoing electrical issue with this car that this team cannot resolve.” He responded “I am not the Service Department Manager.” I responded that Mr. Devlin "Represents Hyundai and I am speaking with him, right here, right now and I am not satisfied that everything that could have been done has been done. Passing off the blame to the Service Department is unacceptable. I was told by Service to come and see you.” He tone remained disrespectful as brought up the pre purchase negotiation from 2015, which has nothing to do with my current issue. At this point sensing that Mr. Devlin was not interested in working to resolve the issue, I asked him for his name and business card, and informed him that I will be contacting Hyundai Customer Care to make them aware of this experience. I reiterated that I believe the car is dangerous and my children could have been hurt in the previous electrical incidents. At that point, he stormed off stating, “He did not accept that scenario”.

When I purchased this vehicle in 2015, I was promised white glove service. At this point in the relationship I have yet to see this service, and I am frankly unsurprised with the way I was treated by Mr. Devlin today, as it is consistent with the way I have been treated by this dealership in the past. From the lack of resolution with the electrical issues, no attempt to minimize my inconvenience while struggling with this issue, and the dismissal of my concern regarding the safety of the vehicle this is unnaceptable. That behavior is not one of a manufacturer of a luxury car brand. My experience with your competitors such as Infiniti really have set the expectation and has had my business in the past, and it will be the brand that replaces this vehicle when I end my lease.

This was the first and last Hyundai/Genesis that I will ever purchase, and I will warn people to stay away from Empire Hyundai in particular.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/10/2019 11:30 AM

i am sorry for your disatifaction on your recent service visit. the issue you had discussed with the sales manager was in regards to the lease grounding fee. the service you received was for a vehicle that was towed in and found to have a internal battery failure. this review is not a accurate reflection of the service that was provided. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MD
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Megan D.
Somerset, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great friendly service
The customer service is amazing at hyndia in Fall River , they are extremely helpful but not pushy and they explain everything and put my mind at ease .
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/10/2019 11:54 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JA
gravatar
Jose A.
New Bedford, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service
everything was explained perfectly all services completed within the time given
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/10/2019 11:51 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RS
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Russell S.
Rehoboth, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, professional service
Maintenance and warrantee recall service done very quickly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/07/2019 01:11 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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