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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

AH
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Adam H.
New Bedford, MA
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service!
Very nice!
Recommended
Jeffrey W. from Empire Hyundai responded on 07/10/2019 11:48 AM

Thank you for the 5 star review . 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CM
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Carmen M.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic.
Outstanding service as usual. Great team!
Recommended
Jeffrey W. from Empire Hyundai responded on 07/10/2019 11:48 AM

Thank you for your 5 star review . 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SS
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Sandra S.
Assonet, MA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
REPAIRS
Amazing Service Department. I called and they took me the same day. Frank is a very experienced Service person and I thank him so much for all his help in a very timely manner as they always do. I received a call from the service department went over the repairs my car needed and they got it done. Thank You Hyundai Fall River a job well done. Very satisfied customer.
Sandie
Recommended
Jeffrey W. from Empire Hyundai responded on 07/10/2019 11:47 AM

Thank you for your 5 star review .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
ES
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Erik S.
Fall River, MA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service always helping when I need an oil change....
Recommended
Jeffrey W. from Empire Hyundai responded on 07/10/2019 11:45 AM

Thank you for the 5 star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MB
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Michael B.
Somerset, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top notch service from Frank as always
As soon as you get in there Frank and Andrew make you feel like you’re home. I had the 15k service done, Frank was thorough and informative as always. He was right on the money with my wait time. I wouldn’t go to any other dealership for service, unless Frank and Andrew leave, then I’m out of here.
Recommended
Jeffrey W. from Empire Hyundai responded on 07/10/2019 11:45 AM

Thank you for the 5 star review .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DR
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Debra R.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
there very pleasant and fast...
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/02/2019 01:31 PM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DM
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David M.
East Falmouth, MA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
1
1
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/02/2019 08:32 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SR
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Sandra R.
Fall River, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly helpful staff
Great team, good service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/02/2019 08:33 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Better this time
Better this time
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/28/2019 02:52 PM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LS
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Lillian S.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on my car
I would truely like to thank Jeff White and Frank for their great service in helping meet my needs for the services on my vehicle and rates for new tires, so I can compare to other offers. I look forward to working with them on my next service, they really are both kind and put the customer first each and every time I visit the Service Dept. Thank you for all that you do! Lillian
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/28/2019 02:44 PM

thank you for the 5 star review and positive comments about the staff. we appreciate the opportunity to provide your vehicle service 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Its ok
No comment
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/25/2019 02:25 PM

i would like to apologize for the poor service frank provided. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Tiverton, RI
2017 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department is ok
Nothing specifically bad to say but it is typical dealership service department. They do the job but nothing stands out as being above average from any other dealership experiences I have had.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019 06:04 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Friendly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019 06:03 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LL
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Linda L.
Westport, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Have been there several times for service and have always been well satisfied
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019 06:00 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service
The staff is always helpful...they take the time to explain all your service needs!!!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019 05:58 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CA
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Cheryl A.
North Dartmouth, MA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
The customer service was the best that I have received from any other Dealership I have done business with. I will be doing all my future services with Empire Hyundai!!!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/21/2019 05:55 AM

thank you for the 5 star reveiw and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
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Victoria M.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing as always
Frank once again went above and beyond for my service needs. Not a single complaint! Always a pleasure, wouldn’t go anywhere else!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/12/2019 07:29 AM

thank you for the 5 star review. we appreciate you choosing empire hyundai to service your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks for giving me a coupon
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/12/2019 07:25 AM

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DF
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Diane F.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, service completed in timely manner.
Everything went well as described to me when I arrived. Everyone was very friendly and the dealer was clean and comfortable. My service advisor Francis Williamson who took care of my service that day, was awesome. He came to inform me twice as to how the progress of my vehicle was going. Great person.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/12/2019 07:23 AM

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JM
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Juan M.
North Providence, RI
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Factory Service 67,500 miles
Overall, service was good despite of being bombarded with additional services not listed in the Hyundai owner’s manual. Car wasn’t washed neither vacuumed...
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/10/2019 07:43 AM

i would like to apologize for the poor service experience. please contact jeff white do discuss this issue 

 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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