BA

BRETE ARNOLD

Murdock Hyundai Lindon

Overall Rating

4.7

(505 reviews)

83

Reviews of BRETE ARNOLD

CS

Catherine S.

Highland, UT

2018 Hyundai Santa Fe S

12/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service at Murdock Hyundai

This is the 2nd Hyundai I have bought from this dealership. I get all my service done here and that has certainly paid off when the few problems I have had were covered 100% by. The warenty. I love my new santaFe sport and will continue to bring it here for service. I am also very glad when I get Britt for service work. She is the best, knows her stuff and very nice.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/20/2018 06:31 PM

Catherine,
Thank you for responding to our survey! We are happy to hear that you had a good experience with us! We are so glad Brete has taken care of you, and that you love you Santa Fe! We look forward to seeing you again in the future!
-Shawn Miller (Service Manager)

Employees worked with

TM

Trent M.

Orem, UT

2017 Hyundai Santa Fe S

12/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Why can’t all dealerships be like Murdock Hyundai?

No matter what your financial situation is Murdock Hyundai has got you covered. You are treated with kindness understanding and a second to none “business for the people and community” ethic. The amount of thought put into the little details, and conveniences, the drive, with spirit and integrity are amazing. The need to go the extra mile to ensure your always going to be a loyal customer is paramount to Murdock. Your car is an extension of you! And in many cases you even see it as a reliable member of the family. I know I do. I purchased a new, 2018 Hyundai Sant Fe Sport form your amazing dealership. I have found from day one I was treated honestly and fair, Sold a very tried and true vehicle, One which will last a very long time (if I choose) and do it trouble free and at minimal operating costs. I was sold what I needed and with the details I specifically required. I think I put more pressure on Murdock! to meet my expectations. And Of course Murdock rose to meet that challenge. Regular maintenance and services are a breeze, Murdock is very well scheduled and waiting (if you choose) is even a pleasure and very short. Stop by, call, or find them online for service or literally any silly question you need an answer to. You can even opt to leave your vehicle and Murdock will shuttle you to your destination if needed. Thanks for being my dealer Murdock Hyundai of Lindon! Me, My four wheeled family member and pocket book all thank you for your service.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 12/19/2018 02:29 PM

Trent,
Thank you so much for responding to our survey! We are so glad that you had a 5 star experience with us, and we are looking forward to seeing you again in the future! Thank you again for your feedback, business, and very kind words. We appreciate you so much. It is always so nice to hear a kind word from someone we value! So, thank you again!
-Shawn Miller (Service Manager)

Employees worked with

MR

Michael R.

Provo, UT

2018 Hyundai Tucson

12/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Always the best

I have always been impressed with every aspect of the Lindon Hyundai store.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/11/2018 05:47 PM

Michael,
Thank you for taking the time to respond to our survey! We are so happy to hear that you had a good experience with us and we hope to keep impressing you in the future! Thank you again for your feedback and kind words!
-Shawn Miller (Service Manager)

Employees worked with

JI

John I.

Lehi, UT

2015 Hyundai Sonata Hyb

12/09/2018

Service Type: Repair

Verified Customer

Category: Service

Impressive team at Murdock Hyundai

Having my 2015 Hyundai towed in on a Saturday afternoon I certainly wasn't hopeful, but the Service Adviser (Brete) and rest of the Service team went the extra mile and I was delighted to receive a call that the repair had been completed prior to closing the same day. While I realize such results may not always be the case, I've been going to Murdock Hyundai in Lindon this past year and continue to be grateful for their dedication to their customers.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/11/2018 05:42 PM

John,
Thank you so much for taking the time to respond to our survey. We are always sorry to hear about any car troubles, but we are grateful you had a good experience with us. We hope to have you back in with us whenever the time comes. Thank you again for your feedback and kind words!
-Shawn Miller (Service Manager)

Employees worked with

SD

Stevan D.

Orem, UT

2017 Hyundai Azera

12/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

No Burger In N Out Full Service Oil Change

Like always, with no Appointment, Murdock had my car serviced and ready to go in a few minutes, thanks to team Brete, while I munched on free popcorn and sloshed some Coke. Meanwhile my salesman, Jake Banks, always says "Hello, Mr. Davis, how's your Azera?" Blake Murdock was in the house so we had a nice car chat and I wished them well with their new Genesis dealership coming soon. Maybe the classiest car guy in the business.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 07:37 PM

Stevan,

We are so glad that you had such an awesome experience with us! That free popcorn and coke always makes for a pleasant experience. Here at Murdock, it's more than just a motto, it's the truth. You are the heart of our business! We look forward to serving you again in the future. Have a happy and safe holiday season!

Best,
Shawn Miller, Service Manager

Employees worked with

Verified Customer

American Fork, UT

2015 Hyundai Sonata

12/06/2018

Service Type: Repair

Verified Customer

Category: Service

Incorrect times and no price updates

They said my service would be an hour and a half. Took 2.5 hours. No alerts no updates. They also said they could do my filter which they didn’t mention any prices and when it was $75 they were surprised when I was mad that that wasn’t what I was expecting. Give alerts and give prices when you are doing maintenance. That is unacceptable

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 04:15 PM

Dear Valued Guest,

We are very sorry that you had a poor experience with us. Our goal is to give you the best service for you and your vehicle. Your feedback is very valuable to us, and we hope that we can prove our commitment to excellence the next time you come in for service. I will contact you soon to hear more about your experience and how we can do better. Thank you again for your feedback.

Regards,

Shawn Miller, Service Manager

Employees worked with

RE

Ronald E.

Provo, UT

2017 Hyundai Tucson

12/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

thanks

thanks

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 07:32 PM

Hi Ronald,

We are glad that you had a 5 star experience during your recent visit with us! We appreciate your feedback and value your business. Please let us know if there is anything we can do to improve your next visit. Thank you again!

Shawn Miller, Service Manager

Employees worked with

Verified Customer

UT

2017 Hyundai Elantra

12/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Improvement needed re: cust service

Need to communicate better and improve customer service. Did not complete what came with prepaid service. Car not washed.

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 07:23 PM

Dear Valued Guest,

We are very sorry for your poor experience. We are always striving to provide the best service and your feedback helps us know how we can improve. We will make sure our communication rises to the standard it should be. We apologize that your car was not washed last time you were in. Unfortunately, our car wash is not operational in temperatures under 32 degrees, Fahrenheit. We apologize for the inconvenience. I will be in contact with you soon to find out more about your experience and how we can do better. Thank you again for your feedback.

Shawn Miller, Service Manager

Employees worked with

Verified Customer

Spanish Fork, UT

2012 Hyundai Santa Fe

12/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service and environment when I can finally get in

Please build another location in south county. When I have to schedule two weeks out and go 1000 miles over on the oil change I think it shows you have plenty of business to build another location. It would also be awesome if I could ever talk to someone on the phone rather than rely solely on the online system to schedule an appointment.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 07:15 PM

Hello,

Thanks for the feedback! I have let our General Manager know about your suggestion for the location. We are honored that you make the trip to come see us! Our promise is to make that drive worth it by providing the best service! You are always welcome to call and schedule an appointment anytime during our business hours, 7am-9pm, Monday thru Saturday. The phone number is 801-226-8194, and select prompt #2 for service. We look forward to servicing your vehicle in the future!

Shawn Miller, Service Manager

Employees worked with

DB

Diane B.

Orem, UT

2017 Hyundai Sonata Hyb

12/03/2018

Service Type: Repair

Verified Customer

Category: Service

Great service

Murdock Hyundai service department not only serviced my vehicle well, I really appreciate that Brete kept me posted on progress.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 06:08 PM

Hi Diane,

We are glad that you had a good experience! Our team is always striving for excellence in both customer service and vehicle repair. We look forward to serving you in the future! Have a happy holiday season!

Shawn Miller, Service Manager

Employees worked with

MF

Michael F.

Highland, UT

2017 Hyundai Tucson

12/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Experience!

We had a great experience at Murdock Hyundai. Thanks for the hot cocoa while we waited!

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 05:25 PM

Hi Michael,

We are glad you took advantage of the hot cocoa while you were here! We are grateful for your feedback and look forward to serving you again in the future. Have a happy holiday season!

Shawn Miller, Service Manager

Employees worked with

MS

Michelle S.

Spanish Fork, UT

2018 Hyundai Tucson

12/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Servie

Fast and polite service. Absolutely nothing negative at all about our experience. See you in 3000 miles.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 05:24 PM

Hi Michelle,

Thank you for the feedback! One thing is for sure, we are always trying to give you the most positive experience every time you come in. We are always striving for excellence, and we hope you experience nothing less every time you come in. We look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with

MT

Manuel T.

Provo, UT

2018 Hyundai Tucson

12/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service is great

Great customer service

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 04:57 PM

Manuel,

Thank you for your feedback! We are glad you had a good experience at Murdock. We look forward to serving you in the future!

Shawn Miller, Service Manager

Employees worked with

ER

Emily R.

Orem, UT

2018 Hyundai Elantra

11/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Everyone I’ve dealt with has been helpful and friendly.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 11/29/2018 06:33 PM

Emily,
Thank you for responding to our survey. We're happy to hear that you had a good experience with us and we're excited to have you back in again, whenever that time may be!
-Shawn Miller (Service Manager)

Employees worked with

BS

Benjamin S.

Mapleton, UT

2011 Hyundai Sonata

11/29/2018

Service Type: Repair

Verified Customer

Category: Service

Fast and convinient

Told me the time it would take to get done, and finished within the time. They also made it feel much quicker with all of the things they have to entertain you in the waiting room! Great service.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 11/29/2018 06:27 PM

Benjamin,
Thank you so much for responding to our survey. We're happy to hear that you had a good experience with us and we're excited to have you back in when the time comes!
-Shawn Miller (Service Manager)

Employees worked with

MC

Melanie C.

Orem, UT

2015 Hyundai Equus

11/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

The truth came out during a service visit.

Hyundai of Lindon,
I was very disappointed to find out that the salesman and management that sold me the car had deceived me about the warranty of the Equus 2015 that I am leasing for 39 months. I had absolutely NO IDEA that the car's warranty had already started and now with 8 months left in my lease I have no warranty left on my car. I believe this is the reason people lease cars? They want a full warranty for the total duration of their lease. The nice service person went to bat for me and tried to help me the best she could with my situation when my car's battery system went dead. I believe the system has gone dead in the past as well. She came back with a Half and half pay with Hyundai paying half and I would pay half. I believe the service department has done a great job when I've come in and gotten oil changes etc.....
This is a short letter to let the Murdock Hyundai of Lindon know that I'm very disappointed with the deception of business practice. Maybe it is because I'm a woman, and I was taken advantage of in my situation. Maybe it is the "hurry and sign everything" as fast as possible so you can leave and enjoy your new car and "NOT NOTICE" that you've been deceived?
Anyway, the Equus has been a good car for me, but like all things these day, and also cars, nothing lasts forever like they did in the old days. I would've thought and expected to have warranty for the life of my lease!
Regards,

Melanie Christensen

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 12/07/2018 04:38 PM

Melanie,

Thank you for your feedback on both the service and sales departments. We are always striving to give you the best experience while servicing, leasing, or purchasing a vehicle. I have let our general manager know of your situation. We hope to prove that we can do a better job in the future.

Shawn Miller, Service Manager

Employees worked with

AD

Andre D.

Lehi, UT

2018 Hyundai Sonata

11/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Efficiency

-

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 11/24/2018 07:57 PM

Thank you so much for responding to our survey. We're happy to hear that you had a good experience with us! We're looking forward to the next time you come in, whenever that may be!
-Shawn Miller (Service Manager)

Employees worked with

DL

Deborah L.

Orem, UT

2017 Hyundai Santa Fe

11/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great to work with

I am on my second Hyundai and I love this one as much as my first. The folks at Murdock Hyundai are amazing and so great to work with. Brete tats me like family.

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 11/24/2018 03:08 PM

Deborah,
Thank you so much for responding to our survey. We're happy to hear that you had a good experience with us! We're looking forward to having you back in so we can give you another 5 star experience!
-Shawn Miller (Service Manager)

Employees worked with

Verified Customer

Pleasant Grove, UT

2014 Hyundai Elantra

11/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Always got it done the first time

Good job

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 11/20/2018 03:20 PM

Thank you so much for responding to our survey! We're happy to hear that you had a good experience with us and we're excited to have you back in whenever that time may be!
-Shawn Miller (Service Manager)

Employees worked with

Verified Customer

Lindon, UT

2018 Hyundai Santa Fe S

11/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

.

.

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 11/19/2018 11:21 AM

Thank you for the response to the survey. Your feedback makes a difference to us. Please allow us to contact you in the next few days for more details and suggestiosn based on your experience.
--Shawn Miller
Service Manager

Employees worked with

Displaying Review 201 - 220 of 507 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.