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BRETE ARNOLD

Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(505 reviews)
83

Reviews of BRETE ARNOLD

CG
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Colleen G.
Lehi, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, great hours.
Always good service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/04/2019 02:54 PM

Thank you Colleen for taking the time to participate with our survey. It is always encouraging when our customers rate us with 5 stars, it helps us grow as a company. We appreciate you.
-Shawn Miller (service manager)

Employees worked with
BA
BRETE ARNOLD
DM
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Daniel M.
Sandy, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Generally great service
Generally, my experience at the Lindon service facility is great. However, this last visit was disturbing. My wife had shown up a few weeks ago to report a failure with one of the doors on her Elantra. She was told that a the fix it parts were ordered. Later, we received notice that the parts were in and she should come a have the door fixed. When we got there, she learned that the parts had not be ordered! Disturbing. Brete then took charge and did here usual outstanding job of straightening things out. Today, they called to say the parts were in that they need my wife to bring the car down so that they could match the paint on the door handle! What the. . .? Door handles aren't painted. So, we'll see how that goes. Tilll next time, signing off.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/04/2019 03:28 PM

Hey Daniel, Well first off I want to say thankyou for the time you took to comment feedback. I am sorry for all that confusion . I hope that everything was able to be straightend out for you. Any time that our customers can express their concerns or problems is always greatly encouraged, it helps us learn and grow as a service team and company. Please contact us if you have any further problems or concerns. We do appreciate  you as a customer.
-Shawn Miller (service manager)

Employees worked with
BA
BRETE ARNOLD
DD
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Douglas D.
Mona, UT
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change and service
You're service dept always does a great job
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/01/2019 03:28 PM

Thanks Douglas for taking the time to comment and give us a 5 star rating. Any kind of input from our customers is greatly appreciated. If you have any questions or concerns please feel free to call our service department. 
Thanks again! 
- Shawn Miller (service manager)

Employees worked with
BA
BRETE ARNOLD
AA
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Ana A.
Provo, UT
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service department is great. Billie treats us great, quick service.
We dropped our car and got us to work quickly. Fixed the problem quickly, very friendly.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/04/2019 06:51 PM

Ana,

Thank you for your feedback! I'm glad to hear that you had a good visit with us recently. Let us know how we can serve you better in the future! 

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Spanish Fork, UT
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is great.
Working with the employees is a good experience.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/04/2019 06:44 PM

Dear Guest,

Thank you for your feedback! We are glad that you had a good experience with us last time you were in. We look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Springville, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love love love the customer service!!! I love all the things you offer while waiting for my car to be repaired. Such as the Uber service, free drinks, and popcorn
You guys did a great job fixing the repairs on my car and were also quick! I love the free Uber service, drinks, popcorn and carwash!
It was an overall awesome experience and I wish more companies were like that!
Thank you!!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/29/2019 08:26 AM

Thank you for taking the time to respond to our survey! We are so happy to hear about your wonderful experience with our service department. I'm glad you took advantage of the free popcorn and drinks! We hope to see you again in the future!
-Shawn Miller ( Service Manager ) 

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Lehi, UT
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They listen, diagnose, the work is done right and in a timely manner
Friendly, helpful, knowledgeable, does thorough job, works hard to meet your needs, and if there's a problem will happily work to fix it. Great company to do business with.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/25/2019 06:55 PM

Dear Guest,

Thank you for your feedback! Being in the car service business is a lot like being a physician. If you want a problem to be solved, you have to listen to your patient! We are always committed to getting you and your vehicle back on the road as quickly as possible. We look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
AL
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Alberta L.
Orem, UT
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful service!
We loved working with Murdock Hyundai in Lindon! Jake, especially, has been extremely helpful through your buying process. It was such a great experience, I recommended it to my sister, who also purchased a car from them.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/18/2019 07:28 PM

Alberta,

We are honored to be your service team! The thing to remember with us here at Murdock is the second you walk through our doors you become family. I hope we can continue to provide exceptional service and buying experiences for you and your loved ones. We look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
BA
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Bobbie A.
Provo, UT
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very good service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/12/2019 09:01 AM

Bobbie,
Thank you for taking the time to respond to our survey. We are so sorry that your experience with us was less than a 5 star experience. Your feedback is much appreciated and if there is anything else you could tell us about how to make ourselves better, please feel free to email back. We hope to make it up to you in the future by giving you a complete 5 star experience! Thank you again for your feedback.
-Shawn Miller (Service Manager)

Employees worked with
BA
BRETE ARNOLD
CP
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Cristina P.
Provo, UT
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Only buy Hyundai because of the price and especially because of the service department.
As always, friendly and welcoming. Excellent service and just akleound really good people.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/10/2019 10:27 AM

Cristina--
Thank you for taking the time to answer our survey and thanks for the kind words.  We try to make each visit a 5 Star experience for all of our guests.  I'm glad you felt that was your experience as well.
--Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
MB
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Marian B.
American Fork, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
With a Smile
After a long day of clouds, snow, and a few grumpy people on my path, it’s great to be met with a smile AND excellent service!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/09/2019 05:53 PM

Marian,
Thank you for taking the time to respond to our survey. We are so glad that you had a great experience with us, and we are looking forward to having you back in with us in the future! Thank you again for your feedback and your kind words.
-Shawn Miller (Service Manager)

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Orem, UT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people and good service
I asked for service because I was going out of state. I thought they would check all including the tires. The tire pressure became low when I got to my destination. Next time I will include the tires in the request for service. Love your people who surve. Me.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/07/2019 07:21 PM

Dear Guest,

Thank you for you feedback! We have a thorough Multi-Point Inspection we perform with any service, which should have included a check-up on the tires. I apologize that you had an issue with them after your visit. I will make sure our guys maintain our standard of perfection for the future.

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
AC
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Angel C.
Saratoga Springs, UT
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service, good attention. The technician was great. Explain everything and make sure that I understood everything.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/07/2019 07:19 PM

Angel,

Thank you for your feedback! Our technicians are always eager to give you quality parts and service at a price you'll love. Let us know how we can make your next experience even better!

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
American Fork, UT
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great & Through service
The service was fast and friendly. Highly recommend them.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/07/2019 07:12 PM

Dear Guest,

Thank you for your feedback! We are always moving quickly and efficiently to get you and your vehicle back on the road and smiling again as soon as possible! Please let us know if there is anything else we can do to make your next visit with us even better. 

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
RP
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Ray P.
Lindon, UT
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service manger(s)
Brete is so friendly, helpful, and knowledgeable. It is always a pleasure to work with her. One will never have questions about the service that is going to be performed after consulting with Brete.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/07/2019 07:09 PM

Ray,

Thanks for your feedback! Brete is pretty great, isn't she! We are grateful to have her on our team. All of our service advisors provide the best service around. We look forward to serving you again in the future!

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Orem, UT
2014 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Watch for extra costs that pop up on service visits.
The service center will quote a price then add on 'shop materials' to the final bill without communicating that upfront. I've complained face to face to the service manager, but that only got those charges backed off my bill. They still had the same practice at my next visit.

Otherwise the service people are professional and the service is good. They would receive a higher rating from me if their service center pricing practices were more honest.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 01/04/2019 12:13 PM

Thanks for the honest feedback and for your time and effort to complete our survey. I apologize that your experience here wasn't up to standard.  Please allow us to contact you in the next few days to get further details and to see what we could have done to make your experience with us better. We do appreciate and value your business and strive to make every visit a 5 Star Experience. 
--Shawn Miller
Service Manager

Employees worked with
BA
BRETE ARNOLD
MW
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Mark W.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Friendly and Customer Centered
Excellent care and very timely
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/05/2019 10:13 AM

Mark, 
Thank you for taking the time to respond to our survey. We are so glad that you had a great experience with us, and we are looking forward to seeing you again in the future. Thank you again for your kind words and your much appreciated feedback!
-Shawn Miller (Service Manager)

Employees worked with
BA
BRETE ARNOLD
BH
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Brent H.
Elmo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Service was as described.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/02/2019 02:15 PM

Brent,
Thank you so much for responding to our survey! We are happy to hear that you had a great experience with us, and our service was what you expected. We are looking forward to having you back in with us in the future! Thank you again for your feedback.
-Shawn Miller (Service Manager)

Employees worked with
BA
BRETE ARNOLD
RH
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Randalynn H.
Spanish Fork, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing
The service department is amazing. They go above and beyond for their customers
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 01/02/2019 08:36 AM

Randalynn,
Thank you for taking the time to answer our survey, we appreciate the feedback and are so happy to hear about your experience with our survey department. We strive to give the best customer service we can! I'm happy to hear you got that. 
-Shawn Miller (Service Manger) 

Employees worked with
BA
BRETE ARNOLD
Verified Customer
Saratoga Springs, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
They listen
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 12/26/2018 07:47 PM

Dear Guest,

Thank you for your feedback! We are always anxious to give you the best service for the best price. Our goal is to keep you and your vehicle smiling and on your way! We look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
BA
BRETE ARNOLD
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