AJ Mills

WINIFRED H.

Post Falls, ID

Ford Escape

05/02/2022

Verified Customer

Category: Service

Couldn't be more friendly

I barely set foot into the service area and I'm instantly greeted by someone who can help me. From the service advisor to the porters who took me home and picked me up, everyone was exceedingly professional, courteous and friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:42 PM

Winifred, thank you for the kind review! We're so glad that you were warmly welcomed and had a great experience with our team! We look forward to serving you again in the future!

Employees worked with

JEREMY D.

Rathdrum, ID

05/01/2022

Verified Customer

Category: Service

Great service and friendly people

Great experience at a great place. Fast service and very knowledgeable.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:36 PM

Jeremy, thank you for the great review! It was our pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

COLLEEN R.

Coeur D Alene, ID

Ford Escape

04/29/2022

Verified Customer

Category: Service

Great service

Had an appt for a leak. Told the advisor
I need to travel in a day , well they fixed
It and I was happy.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:21 PM

Colleen, thank you for the great review! We're so glad that we were able to take care of your leak before you needed to travel. We look forward to serving you again in the future!

Employees worked with

RONNIE M.

Pinehurst, ID

Ford Bronco

04/27/2022

Verified Customer

Category: Service

great job

did a good job checking out thing on my car

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:17 AM

Ronnie, thank you for the great review! We're so glad that you had a good experience with our team. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D Alene, ID

04/25/2022

Verified Customer

Category: Service

STELLAR SERVICE.

GREETING WAS EFFICIENT WITHOUT BEING RUSHED, DIAGNOSIS WAS THOROUGH, AND COMMUNICATION WAS TIMELY AND ACCURATE. EVERYTHING YOU WANT IN A REPAIR SHOP!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:16 AM

Anonymous, thank you for the stellar review! We're so glad that you had such a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

STEVEN G.

Coeur D Alene, ID

Ford F250

04/24/2022

Verified Customer

Category: Service

2022 Superduty First Service

The crew at Mike White Ford really went above the call of duty for the first service on my new 2022 Superduty. Highly recommend them to all my Ford truck buddies!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:16 AM

Steven, thank you for the kind words. Your SuperDuty is awesome and it is a pleasure to work on it. We look forward to serving you and your truck again in the future!

Employees worked with

ADAM P.

Spokane, WA

Ford F350

04/23/2022

Verified Customer

Category: Service

Truck in for service and recall/warranty work

I bought my vehicle in Han of 2021. I brought my truck in for service recently with some recall items. They said it would take a day to a day and a half to complete. I gave them from my appointment time at 10 am Wed to Monday morning to pick it up and they were still working on it Monday morning and did not complete everything. I think maybe you should prioritize the work a little better or give a little bit better time estimates. Overall the service seems good. I am still a little concerned that I can’t get to my spare tire because the key to it was never given to me when I bought the truck and I didn’t know about it till this spring. Now I have to pay money for a new lock to access my spare tire when I think it should be covered by the dealer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:12 AM

Adam, thank you for letting us know about your concerns. We will discuss them as a team to work forward and see how we can work on improving the issues that you brought up.

Employees worked with

KENNETH V.

Hayden, ID

04/19/2022

Verified Customer

Category: Service

Factory re calls

Quick in and out, Everything was fix. Super nice service Tecs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2022 12:57 PM

Kenneth thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We're so proud of them! Thank you for choosing Mike White Ford!

Employees worked with

RUSSELL G.

Coeur D Alene, ID

04/12/2022

Verified Customer

Category: Service

Bizarre Experience

When I picked up my 150 everything that was on my passenger seat and everything that was on fathers rear seat was on the floor. Very disappointing not to have been told what happened.
The cost was unreasonably high.
I have normally had much better service here.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2022 11:54 AM

Russell, thank you for letting us know and taking the time to speak with us on the phone about your experience. We apologize again and hope to have the opportunity to serve you again in the future.

Employees worked with

JEFF W.

Hayden, ID

04/08/2022

Verified Customer

Category: Service

Correct my email

Please correct my email address to rawhide11146@gmail.com.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:50 PM

Jeff, thank you for the kind review! We will update your email in our system. Thank you for letting us know!

Employees worked with

Verified Customer

Hayden, ID

04/01/2022

Verified Customer

Category: Service

Needed repai

Repair was fast. Customer service was excellent. Truck running great.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:52 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to repair your truck quickly and get you back onto the road!

Employees worked with

STEVEN R.

Dalton Gardens, ID

Ford Explorer

04/01/2022

Verified Customer

Category: Service

Excellent service experience with Mike White Ford

AJ and the service team at Mike White Ford provided first class service throughout my recent service visit My car needed a new water pump and they provided a car and took care of my insurance while my car was in the shop for service. My experience with the team at Mike White Ford was seamless and has always been exceptional! Will definitely purchase all of my future vehicles with Mike White.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 11:46 AM

Steven, thank you for the excellent review. We're so glad that AJ and the service team was able to take good care of you and your vehicle. We look forward to serving you again in the future!

Employees worked with

RENEE T.

Harrison, ID

Ford Bronco

03/28/2022

Verified Customer

Category: Service

Great Service

We live in Idaho part time and California part time. We purchased (2) cars now from Mike White Ford and the customer service on both purchases are top notch. We needed to buy an accessory part for our new Bronco and had ordered it from a local dealer in California. Long story short they ordered the wrong part even though we told them what Bronco we purchased. It took one phone call to MW service department to confirm what was the correct part number for the part we needed. Had we been in Idaho we would have purchased the part there. In addition, they were able to get our Bronco serviced while we were there recently and again the customer service is top notch.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:47 PM

Renee, thank you for the great review! We're so glad that we were able to assist with your part and service as well! We hope to have the opportunity to serve you again in the future.

Employees worked with

Verified Customer

Coeur D Alene, ID

Dodge RAM15

03/24/2022

Verified Customer

Category: Service

I wouldn't say it was a bad experience but it hasn't been good ether

Honestly the sale of my truck went good but service I haven't really been too impressed with overall, first visit was to install a set of snow tires that were including in my deal, even the gentleman called me about what kind of tires I wanted I said studded due to the fact it was 2wd, well called me the next day and said were in, made my appointment and dropped my truck off, when I was dropping it off I asked again if they were and he didn't know and I said I want them studded and I'll pay the difference, he stated that if they could be here would stud them, do I also mentioned my alignment was off, said they would fix it, I said perfect and left, called me the next day said my truck was ready to go, came and picked it up and not only were the tires not what I asked for but the alignment was off still, stated that to ther service writer and he said I could go get them studded but I told him once they are installed they can't be studded, he just apologize and I left, 3 months later I sceduale my oil change and asked for synthetic oil, said I would pay for it, I mentioned my alignment was still off, so they did the oil change, didn't put in what I asked because my service contract didn't cover it, even though I said I would pay for it, and 3rd time and my alignment is still off, seems like they really don't listen to your needs that well

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:34 PM

Anonymous, thank you for letting us know about these issues. We are going to discuss this as a team so that we can improve the communication. We hope to have the opportunity to serve you again in the future!

Employees worked with

LORNA G.

Coeur D'Alene, ID

Ford Focus

03/23/2022

Verified Customer

Category: Service

No call back

Got car fixed and left with smoke coming out the exhaust pipe. Never smoked when brought in. Called to talk to someone and they never called me back. Hope everything is ok and I get a call tomorrow. They were super nice

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2022 08:39 AM

Lorena, we are so sorry that you didn't get a callback! I spoke with AJ this morning and he said that he had already called you. I hope that we are able to get everything sorted for you and quickly! If not, please reply to this review so that I can get you connected with the necessary individuals.

Employees worked with

CHARLES R.

Worley, ID

03/21/2022

Verified Customer

Category: Service

F150 center video display

As I could have guessed, tech could not duplicate problem. (Screen just goes black suddenly) Updated system, hope that works. This should not happen in an $85K truck! I don't blame the tech. If it continues to happen, I'm going to insist it be replaced.
Staff-wise, Service Dept staff were courteous and prompt. Couldn't ask for better treatment.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 04:25 PM

Charles, thank you for the kind review. We know how frustrating it can be when an issues isn't able to be duplicated at the service department. It has happened to most of us. We hope that we can work together and find a solution for you!

Employees worked with

DAVID S.

Spokane, WA

03/17/2022

Verified Customer

Category: Service

New rear end in f150

Great job. AJ helped me and did a great job.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:18 PM

David, thank you for the 5 star review! We're so glad that AJ took such excellent care of you and we will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

RICHARD A.

Coeur D Alene, ID

Ford Escape

03/17/2022

Verified Customer

Category: Service

Oil leak repair

Overall excelent. Only problem was the time it took to complete. supposed to be a one day repair, and it took almost 2 weeks. Thankfully, they gave me a car to use, so all is well.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:18 PM

Richard, thank you for your understanding. We're sorry that the timeline got extended but we're so glad that we were able to get everything sorted and safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with