AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(235 reviews)

55

Reviews of AJ Mills

SO

STEVEN O.

Coeur D Alene, ID

09/07/2022

Verified Customer

10

Category: Service

Great Service

This time around was great. The work time was well appreciated and care for our car was great. Still waiting on hearing about the hood for problem, but we’re sure AJ will get back to us soon.

Great to have the work completed correctly and in a timely manor.

Thanks So Much,

Steve Ostrom

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:36 PM

Steven, thank you for the great review! We're so glad that everything went so well. We hope that AJ has already gotten back to you regarding the hood issue, however, if not, please reply to this review and let us know so that we can get that handled for you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VM

VICKI M.

Coeur D Alene, ID

09/02/2022

Verified Customer

10

Category: Service

Great Emergency Brake Service

I appreciate the service department’s response to correct an emergency brake sticking problem.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:52 PM

Vicki, thank you for the 5 star review! A stuck emergency brake is a big deal and we're so glad that we were able to assist! Thank you for trusting Mike White Ford!

Employees worked with

Service Advisor

JV

JOHN V.

Post Falls, ID

09/01/2022

Verified Customer

10

Category: Service

Factory SW Update

Team was pleasant and I will recommend this dealership to my family and friends.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:45 PM

John, thank you for the fantastic review! We are very proud of our team and glad that you had a positive experience with them! We look forward to serving you again in the future!

Employees worked with

Service Advisor

NS

NATHAN S.

Coeur D Alene, ID

Ford F350

ReScore Review™

09/09/2022

Verified Customer

10

Category: Service

Great group of people

We had an issue because I lost some of my belongings, I brought it to their attention thinking that it was lost while in their shop. They handled the situation very well and professional. When I found the missing items at home I let them know and I felt horrible. They are my favorite dealership to work with. I’ve bought many vehicles from this dealership and I look forward to seeing them in the future for my automotive needs.
A big thank you to all! You have a great group of people!

Original Review

09/01/2022

0

Category: Service

Personal items missing

I called this morning to report that an envelope of cash had gone missing from inside my center console. The employee that took my message reassured me that a supervisor would be contacting me. It’s now close to the end of the day and I have not heard from anyone. Very upsetting to not even have a call back. There was absolutely no reason for anyone to even open my center console, much less look through it to find it.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2022 08:35 AM

Nathan, we are so glad that you were able to find your envelope in your duffel bag! We look forward to serving you again in the future!

Employees worked with

Service Advisor

AL

AARON L.

Hayden, ID

08/22/2022

Verified Customer

2

Category: Service

Poor performance

I scheduled an appointment to fix my broken sunroof under warranty the last time I was in for an oil change and said that I heard a pop when opening and found a few broken plastic pieces in the rail. I waited 6 weeks to get in to fix sunroof. I also asked that you replace my rear brakes at the same time if possible. Your service department said it could do this also.
So, when I came to pick up my truck from the appointment I’m told that yes my sunroof needs repaired, and to make another appointment to get this done. Brakes were replaced only.
I was disappointed that the sunroof wasn’t fixed despite the parts to repair are there in your shop. That was the main reason I made the appointment in the first place.

Employees worked with

Service Advisor

JL

JEFF L.

Hauser, ID

08/17/2022

Verified Customer

10

Category: Service

All issues fixed

Car had a shifting issue and the adaptive cruise control/crash mitigation system would periodically issue a sensor blockage. The shifting problem was quickly taken care of. The other issue took a bit longer but was properly repaired. The service department communicated with me and let me know the status and when I could expect the work on the vehicle to be completed.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:18 PM

Jeff, thank you for the positive review! We're so glad that we were able to solve both issues and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JT

JEFFERY T.

Post Falls, ID

08/12/2022

Verified Customer

10

Category: Service

F-150 repairs

They took my vehicle on time and quickly diagnosed the problem. They gave an accurate estimate of both the amount and duration of the repairs. The truck was finished on time and the cost estimate was as described. The truck is now performing as it should.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:07 PM

Jeffery, thank you for the 5 star review! We're so glad that our team was able to diagnose and solve the issue with your truck! We thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TD

TERRY D.

Coeur D Alene, ID

08/04/2022

Verified Customer

10

Category: Service

Great service

If you want your Ford serviced go to Mike White Ford they will not disappoint you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:50 PM

Terry, thank you for the great review! We work hard for our customers and take great pride in our work! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DF

DALE F.

Coeur D Alene, ID

08/03/2022

Verified Customer

10

Category: Service

great as always !!

If your Ford is importent to YOU , Then Mike White is the BEST!!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:48 PM

Dale, thank you for the great review! We take great pride in our work and are so pleased to be able to serve our customers! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

07/30/2022

Verified Customer

10

Category: Service

Thumbs up for A+ job.

Needed to replace the short block on my 2017 Ford Escape. The dealership had to order the block and kit, which took awhile for the items to arrive. The Escape sat at the dealership for acouple weeks before the repairs were completed. During this time, the service techs were always very helpful and friendly. Special thanks to AJ for keeping me informed. Thank you all for the friendly service and a job well done.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:17 AM

Stephen, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and the service team! We're grateful that you chose us to work on your Escape! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MB

MICHAEL B.

Coeur D'Alene, ID

07/28/2022

Verified Customer

10

Category: Service

Professional and thorough

Very courteous and professional. My vehicle required some warranty work that required a couple of days - no problem. I picked it up on a Saturday, and needed to call Monday to have the work order explained to me. The work order was hard to understand, not lay-person friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:49 AM

Michael, thank you for your kind words and also your input. We're sorry about the work order, but so glad that we were able to explain it to you on Monday. We look forward to serving you again in the future!

Employees worked with

Service Advisor

JB

JOHN B.

Coeur D Alene, ID

07/02/2022

Verified Customer

10

Category: Service

Great service

AJ’s attention to detail and prompt communication with me was superb. I appreciate also the personal touch of those who checked me in and out. Mike White Ford is top notch.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:50 PM

John, thank you for the 5 star review! We're so glad that you had such a good experience with AJ and we look forward to serving you again in the future!

Employees worked with

Service Advisor

NL

NELSON L.

Post Falls, ID

06/28/2022

Verified Customer

1

Category: Service

Service Department is definitely lacking

Our 2019 Ford Explorer Platium became completely undriveable when numerous alarms suddenly went off. We notified the dealer the car was being towed to their location. The service advisor stated they would look at it the next morning and give us a call. After several days I called and was informed that since we didn't have an appointment they would not look at it until the following week. The next week we called and was told once again it would be another week before they looked at it as we didn't have an appointment. After 17 days we went above the service department and they finally diagnosed and replaced a computer sensor that had caused the problem. I realize that we didn't have an appointment like you do for "scheduled maintenance" however when emergencies occur and your vehicle is literally rendered unusable there should be some consideration given to at least diagnosing your vehicle.
We have a fondness for the great sales staff, however we cannot recommend the service department.

Employees worked with

Service Advisor

TM

TIMOTHY M.

Post Falls, ID

Ford F350

06/27/2022

Verified Customer

1

Category: Service

Disappointing appointment

Waited a month to get an appointment, and my number 1 concern was an alignment issue, they performed necessary recalls and were happy to upsell service work seemingly had no interest in properly diagnosing and adjusting my alignment issue as i left with the same condition i came in for. As a former ASE certified tech and auto repair shop owner this was very frustrating. I told the person who wrote up my truck that was my chief concern and apparently he did not tell the service advisor, and they had to keep it an extra day and still did not make any real effort to fix the alignment, also had the tires rotated and they did not properly set tire pressures afterwards so i had to do so. So i guess ill be taking it elsewhere. Anybody can do fluids and filters.

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

06/26/2022

Verified Customer

10

Category: Service

Engine light came on

My 2017 Escape's engine light came on. Couldn't make an appointment until the 17th of July. Decided to drop off the vehicle early at the dealership, in hopes they might be able to get it in earlier before the 17th. The service department called me on the 24th of June and indicated the vehicle was ready to pick up. I know your department has been very busy, so thank you and I appreciate your service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:21 PM

Stephen, thank you for your 5 star review! We appreciate your patience and are grateful that you gave us the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DK

DAVID K.

Rathdrum, ID

06/14/2022

Verified Customer

8

Category: Service

Customer Service

Customer service needs training.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:04 PM

David, thank you for the 5 star review. We'd like to learn more about your feedback and see where we could focus some extra energy. Please reply to this email or call me directly so that I can learn more. (208) 215-7277 - Haley Baggins, Director of Culture, Training and Development

Employees worked with

Service Advisor

JL

JAMES L.

Dalton Gardens, ID

Ford F250

06/01/2022

Verified Customer

5

Category: Service

Can not fix my warranty issue with 2 attempts

I would like to arrange a meeting with the manager of the service department and Mike White when we can all arrange the time.

Employees worked with

Service Advisor

DM

DENNIS M.

Post Falls, ID

Ford F350

05/15/2022

Verified Customer

8

Category: Service

More than just routine service

Service performed on 2018 F350 diesel truck. On a recent trip my check engine light came on, it turns out there was a software upgrade required and your folks performed the upgrade. I also questioned the accuracy of the def gauge which they tested thoroughly and assured me it is working fine.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:29 AM

Dennis, thank you for the positive review. We're so glad that we were able to perform the software upgrade for you and also check the def gage out for you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

CK

CHARLES K.

Coeur D'Alene, ID

05/11/2022

Verified Customer

10

Category: Service

trailer brake problems

quick repair when problems accourd just befor our month long trip with a new trailer

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:23 AM

Charles, thank you for the 5 star review. We're so glad that we were able to get things sorted out and hope that you are having a great trip! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JA

JEFFREY A.

Osburn, ID

05/04/2022

Verified Customer

5

Category: Service

Length of time

For a 715 appointment it seemed to take way too long to diagnose the problem with our vehicle.

Employees worked with

Service Advisor

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