AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(235 reviews)

55

Reviews of AJ Mills

RR

ROBIN R.

Portland, OR

12/26/2021

Verified Customer

10

Category: Service

Revels

They are very helpful, nice, glad to help. Just haven’t exactly figured out what is wrong with our 2016, F150 yet. Was towed this time to Jess Ford. AJ has taken it upon himself to keep in touch with Zachery at Jess Ford. Been texting me personally step by step. Going the extra mile.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:26 AM

Robin, thank you for the kind review. We've got our fingers crossed for an answer and an easy solution for you! We'll pass along your kind words to AJ.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

12/24/2021

Verified Customer

9

Category: Service

F150

the service was great . they addressed my concerns . handled my 100K mile
service . they made some recommendations . priced competitively . what more could you ask for? Merry Christmas :)

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:24 AM

Anonymous, thank you for the great review! We're so glad that your 100k mile service went well and that we were able to address your concerns and make some recommendations! It was a pleasure serving you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TD

TYLER D.

Dalton Gardens, ID

12/22/2021

Verified Customer

10

Category: Service

Excellent customer service.

I worked with the finance department to purchase and extended warranty, the representatives were very thorough and helped me get the best product for the best price.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:53 PM

Tyler, thank you for the excellent review! We're so glad that you had a good experience purchasing an extended warranty! Peace of mind is worth it! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

AB

AARON B.

Greenacres, WA

12/14/2021

Verified Customer

9

Category: Service

Didn't fully clean up.

They fixed the issues and were pleasant to work with and great communication. I got the vehicle back home and noticed grease on the side of my truck on the door, greasy hand and arm prints on the inside and outside of the windows and hand prints on my rearview mirror. I called the service department and voiced my concerns. I am awaiting a response back from the service advisor. I think Mike White will make it right but we will see.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2021 08:47 AM

Aaron, thank you for reaching out to us and giving us the opportunity to fix the situation. If you haven't heard back from your service advisor soon, please reply to this email and I will personally make sure that this is handled. Thank you.

Employees worked with

Service Advisor

HN

HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

12/09/2021

Verified Customer

10

Category: Service

Light repair/replacement

Friendly and comprehensive service.
Thank you so much!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:56 AM

Hank, thank you for the great review! We're so glad that your light repair/replacement went so smoothly and pleasantly! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LO

LEON O.

Rathdrum, ID

Ford Expedition

12/09/2021

Verified Customer

10

Category: Service

Good service; can't complain

Good service, fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:38 AM

Leon, thank you for the 5 star review. Good and fast are two of our biggest goals! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Jeep Wrangler Unlimited

12/08/2021

Verified Customer

10

Category: Service

Door seals replaced

Good courteous service. Repairs were completed in a timely fashion and no problem since.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:37 AM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your door seal issue and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RR

ROBIN R.

Portland, OR

12/01/2021

Verified Customer

10

Category: Service

Troubles with 2016 F150

Our warranty was up on our Truck and we started having problems. Was so stressed out about it. We had taken the truck into Service 3 times. AJ and Kevin were very patient and understanding with us. They think they have digit out. We will see.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 03:09 PM

Robin, thank you for the kind review! We never want our customers to be stressed out by their vehicles! We're so glad that we were able to make you feel a little better! Hopefully things work smoothly moving forward!

Employees worked with

Service Advisor

JD

JAMES D.

WA

Ford Super Duty F-250 SRW

12/01/2021

Verified Customer

10

Category: Service

Always going the extra mile

The service department originally had made an appointment for my truck that was a little over a month out (super busy, I get it). Once I explained that my lights to the truck keep going out and nothing on my dash work so driving at night is impossible....they were able to fit me in-between other appointments. I was told they may need my truck for up to a week to do this, however they were done in two days. I bought my truck from Mike Hayden (Sp?) and he was awesome, he has moved up and may not be in sales but still sees me and continues to ask if everything is going well. I live in Spokane so there are many places closer to take my vehicle but I continue to drive the one hour each way drive because of the fantastic staff at Mike White Ford. I truly believe they treat people like they want to be treated so I will always be loyal to them. Thanks again for going above and beyond!!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 02:41 PM

James, thank you for the exceptional review! We're so glad that we were able to take care of your truck and get you safely back on the road! Thank you for trusting us! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RM

ROBERT M.

Coeur D Alene, ID

11/04/2021

Verified Customer

10

Category: Service

Anthony was an excellent service rep!

I was delivered quick service on my purchase of my new tires.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/05/2021 02:18 PM

Robert, thank you for the 5 star review! We're so glad that you had such a good experience with Anthony and that you enjoyed your new tire purchase! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

EG

EDWIN G.

Hayden Lake, ID

10/31/2021

Verified Customer

10

Category: Service

Expert courteous staff.

I went in for a oil change and a funny noise in the drive train. They were able to identify the noise, and repair it at no cost. The service advisor kept me informed and make sure my vehicle was repaired and attend to properly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:39 PM

Edwin, thank you for the great review! We're so glad that we were able to identify and take care of the funny noise and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PR

PETER R.

Coeur D Alene, ID

10/18/2021

Verified Customer

0

Category: Service

on time

on time, completed requested work

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Peter, thank you for the 5 star review! We're so glad that we were able to take care of your needs in a reasonable time and successfully! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

10/07/2021

Verified Customer

6

Category: Service

Truck was not finished when promised

Communication was mediocre. My truck was not finished in time, a week late. Bought my new Raptor here and don’t feel like that matters.

Employees worked with

Service Advisor

PL

PATRICK L.

Coeur D Alene, ID

Ford Expedition

09/24/2021

Verified Customer

10

Category: Service

2021 Expedition would not start.

Wife’s car would not start and multiple sensor alarms initiated. Called Mike White Ford, gave her instruction how to start vehicle with key fob. Brought to dealer left overnight. Diagnostics could not identify a/the problem. Working fine. Hopefully no further events.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:24 AM

Patrick, thank you for the 5 star review! We're sorry that we couldn't duplicate the problem, but we're glad that it is working fine now! Please feel free to reach out again if there are any further issues!

Employees worked with

Service Advisor

CS

CHERYL S.

Coeur D Alene, ID

09/24/2021

Verified Customer

9

Category: Service

Although it was expensive, I feel confident that it was a job well done

Although expnsive I feel confident that it was a job well done.
A special thanks to Connor - the young man that drove me to
the rental car lot.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:23 AM

Cheryl, thank you for the excellent review! We're so glad that you have confidence in our work on your vehicle! Our standard is that we treat our customer's vehicles like they belong to our family, friends or neighbors vehicles - because that's what our customers are to us! We'll be sure to pass along your kind words to Connor! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

Ford Super Duty F-250 SRW

09/15/2021

Verified Customer

7

Category: Service

Recall service

My recall service was good, notification of it complete was not.
Only one attempt was made to call, finally after I showed up, I was told it was ready3hrs ago

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

Ford Expedition

09/14/2021

Verified Customer

4

Category: Service

Not great. Usually very good.

Servie tech AJ, was either delayed and calling at end of day only, or then on day of pickup was not even working and never transitioned to new tech and never received a call when expedition was complete.

Employees worked with

Service Advisor

JA

JEFFREY A.

Osburn, ID

09/10/2021

Verified Customer

5

Category: Service

Health

not one employee was wearing a mask. talked to the sales manager and he said they would comply with the rules put forth by the health department. where is the leadership at ford to do what is needed to protect your customers?

Employees worked with

Service Advisor

LM

LESLIE M.

Coeur D Alene, ID

Ford Thunderbird

09/02/2021

Verified Customer

9

Category: Service

AC work

While it took a bit to figure out the finicky AC problem on my T-bird, they took care of it and AJ saw that the diagnostic fee was waived since it was realized that no one informed me if this fee over and above the labor/parts charge. I greatly appreciate the integrity of the employees to respond when they see a distressed client. Thank you AJ

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:58 PM

Leslie, thank you for the kind review! We're sorry that you were distressed at any time, but we're so glad that AJ was able to sort things through for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D'Alene, ID

08/21/2021

Verified Customer

10

Category: Service

Replacement of passsenger mirror under warrant.

The third time is the charm!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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