AR

Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(283 reviews)
69

RW
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RANDALL W.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customerVerified Customer
Category: Service
Great service
Professional staff with no hassles. In & out, got me on the way quickly!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 01:43 PM

Randall, thank you for the great review! Professional and no hassle are two words that we strive to embody every day! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CS
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CODY S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
verified customerVerified Customer
Category: Service
Friendly and welcoming staff
Worked with Adam in Service and Paul & Kenny in finance and all were very helpful and knowledgeable. My appointment time was honored in a timely fashion and I was kept informed on the progress of my vehicle. I look forward to giving Mike White Ford my business in the future.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 02:32 PM

Cody, thank you for the kind review! We'll be sure to pass along your kind words to Adam, Paul and Kenny! We're so glad that you had such a fantastic experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AC
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ANTHONY C.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
verified customerVerified Customer
Category: Service
Bad wobble
Purchase the truck from Northwest autosports they had it three or four times couldn't figure out why it was shaking so bad. Took it into Mike White with an hour as they figured out that the tires had excessive ground Force and a couple other small problems. Awesome job guys
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 02:29 PM

Anthony, thank you for the 5 star review. We're sorry that you had a bad experience elsewhere, but we're so glad that we were able to get it sorted out for you and safely back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DL
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DAROLD L.
Issaquah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
verified customerVerified Customer
Category: Service
Broke down in CDL
Did a great job working to get my truck back on the road.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/14/2020 02:36 PM

Darold, thank you for the 5 star review! We're so glad that we were able to diagnose and fix your truck smoothly! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LT
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LARRY T.
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2020
verified customerVerified Customer
Category: Service
Friendly & quick
After I had my truck towed to White Ford, they got on it quickly and in two days had it back on the road for me .
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2020 02:56 PM

Larry, thank you for the 5 star review! We're so glad that we were able to get your truck back on the road quickly and safely! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

DW
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DAVID W.
Harrison, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2020
verified customerVerified Customer
Category: Service
Recall Service
They did what was required. I lost faith in this business when it belong to Parker. They did two oil changes, one on each of my Escapes, and left the filter loose on both of them.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2020 02:54 PM

David, we're grateful that you gave us the opportunity to serve you for your recall. We're sorry about your experiences when we were under previous ownership. We've been Mike White Ford(under new ownership and with a new service team) for over two years and we'd love the opportunity to serve your oil changes needs when you next need one! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
verified customerVerified Customer
Category: Service
Convenient, fast and pleasant.
Everything went smoothly and the young man who brought me home and then brought me back to the dealership was great.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2020 03:14 PM

Anonymous, thank you for the excellent review! We're so glad that your service experience went so smoothly and that you had an enjoyable shuttle ride both to and from the dealership. It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MS
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MELISSA S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
verified customerVerified Customer
Category: Service
No hassle repair
My check engine light came on and it was right before a trip with my daughter. They didn’t have any appointments, but I left it and they fit it in. Turns out it was a huge issue and I needed almost a new engine. They gave me a rental and fixed the problem. Online I read about how other dealers would turn off the error and ultimately engines blew up. I am so glad I was taken care of and didn’t end up stranded. I had a rental from them until my vehicle was repaired.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:22 PM

Melissa, thank you for the great review! Repairs always tend to show up at the most inconvenient times, but we're so glad that we were able to make sure that your vehicle was safe and road-worthy for you and your daughter! The safety of our customers is our number one priority and we're glad that we were able to avoid a potentially very bad outcome.  It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

CW
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CHUCK W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
verified customerVerified Customer
Category: Service
Very nice!
Fast, courteous service.Well trained staff. 5 stars.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:20 PM

Chuck, thank you for the nice review! We're so glad that you enjoyed your service experience and your interactions with our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

JU
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JERRY U.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
the attention to detail!
Your service people are courteous, and on top of the scheduling for work! Thank you for the excellent rapport with the customer and the great work that your company does.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/27/2020 02:44 PM

Jerry, thank you for the incredible review! We're so proud of our service team and so grateful to have to opportunity to serve such excellent customers like yourself! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LC
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LORETTA C.
Rexburg, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
verified customerVerified Customer
Category: Service
Service Department
Adam and the Service Department were so accommodating to work with. My truck broke down when I was there from out of town on a Friday afternoon and they were able to get it in on Saturday and repair it.

I can't thank them enough!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/24/2020 02:08 PM

Loretta, thank you for the 5 star review! Vehicle troubles away from home are not fun but we're so glad that we were able to help you out and get you back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future(under better circumstances)!

Employees worked with

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Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Category: Service
STAFF IS AMAZING
STAFF IS VERY FRIENDLY AND KNOWS WHAT THEY ARE DOING. MY EXPERIENCE WITH THEM WAS AMAZING
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/20/2020 02:17 PM

Anonymous, thank you for the amazing review! We're so glad that you enjoyed spending time with our staff and that you were well taken care of! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RD
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ROGER D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
verified customerVerified Customer
Category: Service
Exceptional service and superior people to work with.
I had a check engine light come on in my pickup. We were planning on going camping in three days and had already made reservations at an RV park. Their shop is always busy, but they asked me to bring it in right away and they would run diagnostics on it to pinpoint the problem. It was a driveability problem. They told me that they would try and work it in and fix it. They had the part in stock and were able to get it fixed the next day. They went above expectations by working it in to their shop schedule. They were really great to work with and were very pleasant to talk to. Super people. Whether I am buying a vehicle or in need of repairs, I will go to Mike White Ford.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2020 11:42 AM

Roger, thank you for the exceptional review. We're so glad that we were able to make sure that your pickup was ready for your camping trip! We can't always fit people in, but we're always glad when we can! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DS
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DOUG S.
Clovis, CA
Ford F250
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/06/2020
verified customerVerified Customer
Category: Service
Disappointed
Made an appointment a week in advance to have starter trouble diagnosed in my F250. Took it in as scheduled at 9:30 a.m. I was told they would call me with a diagnosis and estimate. No word all day, so at 3:00 I drove over to check. They were still working on a diagnosis and estimate at 3:15.
Finally at about 3:20 I received an estimate which I considered too high. Got my keys and left.
Not Recommended
Employees worked with

JB
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JOHN B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Category: Service
Did the service sooner than expeted
the date was set for Aug 6. had left my truck there. they finished it yesterday July 29.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 10:15 AM

John, thank you for the 5 star review! We can't always promise to beat expectations by a week, but we're always happy to be able to take care of our customers as fast as we can! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
verified customerVerified Customer
Category: Service
Adam was great
Adam in the service department was fantastic. Great communication and got the job done right.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:28 PM

Jake, thank you for the great review! We'll be sure to pass along your kind words to Adam! Communication is key and we're so glad that you were kept in the loop at every step! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SB
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STEVEN B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Staff
Every one was great At their jobs and fast
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2020 02:43 PM

Steven, thank you for the great review! We're very proud of our staff and are also glad that you enjoyed your interaction with them! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SC
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SEAN C.
Rathdrum, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Warranty
I had sunroof issue with a new F150 truck that I bought here at Mike White Ford in October. They should have taken care of the issue rather than charging me $600 to fix a issue that was manufacturing flaw with the sunroof. I am planning on buying a new F350 this fall and I will be taking my business elsewhere!
Not Recommended
Employees worked with

GV
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GLENDA V.
Colville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
Resolved the problem with my car.
They took care of things and I was happy to be given a "loaner" as the process took longer than anticipated. I appreciate their help.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2020 02:50 PM

Glenda, thank you for the 5 star review! We always try to keep the process on track, but we're so glad that we were able to make sure that you were still mobile until we got your vehicle back to you! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DL
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DAVID L.
Marysville, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
outstanding service
While traveling, we had some engine troubles. Mike White Ford was able to fit us in for the repair. Very helpful. Thank you very much!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2020 02:49 PM

David, thank you for the outstanding review! Engine troubles while traveling are the worst! We're so glad that we were able to get you taken care of and back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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