AR

Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(278 reviews)
68

RD
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ROGER D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
.
...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:15 AM

Roger, thank you for the 5 star review! We're so glad that you had a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JW
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JUDITH W.
SPOKANE, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Great Service!
This was a very good experience, no need for many inquiries, because everything was very straight forward and done with tact and quality!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:12 AM

Judith, thank you for the great review! We're so glad that you had a straight forward and good experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KC
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KEN C.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
verified customerVerified Customer
Category: Service
Great Service
Service was great with excellent communication over the course of several warranty repairs. Adam did a great job of keeping me informed and updated on the repairs.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2020 01:37 PM

Ken, thank you for the great review! We're so glad that you were kept informed and updated during the course of your service experience! We'll be sure to pass along your kudos to Adam as well! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

NH
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NANCY H.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
verified customerVerified Customer
Category: Service
Satisfied.
Very friendly, fast service. Lounge and wait were very comfortable. Wait time was as quoted. Price was great.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2020 01:36 PM

Nancy, thank you for the 5 star review! We're so glad that you were satisfied and comfortable during your service experience! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DP
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DAREA P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customerVerified Customer
Category: Service
Outstanding Service
This was the best experience that I've had buying a vehicle. When issues arise, they immediately fixed them. Everyone was friendly, knowledgeable and I highly recommend them to anyone needing a new/used vehicle.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/11/2020 03:33 PM

Darea, thank you for the outstanding review! Congratulations on your new ride! We're so glad that you had such a great experience! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CG
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CHARLES G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customerVerified Customer
Category: Service
Work was done as stated
We had a recall on our Lincoln. Mike White Ford took care of it for us.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:49 PM

Charles, thank you for the 5 star review! We're so glad that we were able to take care of your recall for you and get you safely back on the road! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RM
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ROBERT M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
verified customerVerified Customer
Category: Service
A well oiled machine!
My first visit to Mike White Ford since moving here in September.
The scheduling was easy and took less than a week to address what turned out to be a potentially serious issue if not addressed early. The check-in and check-out was seemless!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:44 PM

Robert, we're so grateful that you gave us a chance! Welcome to the area! We're so glad that you had such a smooth experience and we were able to address your issue before it had the chance to become more serious! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KM
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KIMBERLY M.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
verified customerVerified Customer
Category: Service
Great Customer Care
When it comes to top notch service, Mike White Ford is #1! Won't trust my vehicle to anyone else!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:35 PM

Kimberly, thank you for the phenomenal review! We're so proud to have earned your trust and will continue to work to improve so that your experiences keep getting better! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WM
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WILLIAM M.
Plummer, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2020
verified customerVerified Customer
Category: Service
CAR REPAIR
THANK YOU FIXING MY FORD FOCUS BUT IT WOULD HAVE BEEN NICE IF YOU HAD EXPLAINED WHAT WAS WRONG THE CAR !
Not Recommended
Employees worked with

VJ
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VINCENT J.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
verified customerVerified Customer
Category: Service
Adam is Great!
He had all my paperwork together and researched warranty history and was very pleasant to work with. Just overall a wonderful experience!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 02:34 PM

Vincent, thank you for the wonderful review! We're so glad that you had such a great experience with Adam and will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JI
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JEAN I.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020
verified customerVerified Customer
Category: Service
Adam is great to work with!
I came in he took care of me quickly and had me on my way! Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 02:34 PM

Jean, thank you for the great review! We're so glad that you had such a great experience with Adam and that he got you taken care of successfully! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SF
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SANFORD F.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
verified customerVerified Customer
Category: Service
If you want the best
If you need fast, reliable, friendly service the this is the place to go.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/25/2020 02:18 PM

Sanford, thank you for the fantastic review! Fast, reliable and friendly are three of our biggest goals and we're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DE
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DUSTIN E.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
verified customerVerified Customer
Category: Service
Friendly, great customer service.
Great service all the way around.
Talked to a gal who went out of her way to get me in that day.
Service guy was very professional and friendly.
Waiting area was big and nice.
To top it off, they were cheaper than the ford dealerships in Spokane.
Worth the drive from Spokane!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/25/2020 02:15 PM

Dustin, thank you for the fantastic review! We're so glad that we were able to make sure that you were taken care of! We appreciate you making the drive from Spokane! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
verified customerVerified Customer
Category: Service
Warranty work
JOB WELL DONE
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2020 04:37 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to get your warranty work completed and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JS
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JOHN S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
verified customerVerified Customer
Category: Service
Courteous, thorough and efficient
It was my first visit. I just needed a somewhat minor recall issue resolved and it was handled very quickly and I was treated extremely well
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:21 PM

John, congratulations on your first visit to Mike White Ford! We love serving new customers! We're so glad that we were able to get your recall issue sorted out and get you safely back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JW
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JUDITH W.
SPOKANE, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
verified customerVerified Customer
Category: Service
Judy's 1st time at Mike White Ford
Absolutely fantastic service! They open when they do, gave concise details on everything, and never hid any information from me!! Excellent service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:20 PM

Judy, congratulations on your first visit to Mike White Ford! We were so glad that you gave us the chance to serve you and even more glad that you had such an excellent experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AW
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AARON W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
verified customerVerified Customer
Category: Service
Rear brake pads
Always great service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 02:50 PM

Aaron, thank you for the great review! We're glad that we were able to get your brake pad situation taken care of and get you safely back on the road! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Quick and honest service
I appreciated the honest feedback on my car and that they were able to fix the problem and still have it done by the time I was quoted for the diagnostic testing. They didn’t try to get me on a single extra part. It was just a quick and honest service repair.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:22 AM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed our quick and honest service! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JB
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JEFF B.
Manson, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
verified customerVerified Customer
Category: Service
Top shelf service
Professional grade attention
Market competitive pricing
Top shelf team
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:16 AM

Jeff, thank you for the incredible review! We're so glad that you enjoy our team and find our pricing to be fair! Those are two things that we're really proud of! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Same problems but now my truck is greasy.
The service guys are good, the dealership is fine but you get what you get from Ford. I shouldn't have a brand new truck requiring maintenance because so called Robots might not have put it together properly. On top of that now my truck had a large grease spot on the seat from some careless tech. Next time I'm buying a Toyota.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 04:46 PM

Anonymous, thank you for reaching out. Although we can't control how the vehicles are built, we can offer a solution for the grease spot. We'd like to invite you back to the store to clean it up for you, free of charge and in under 20 minutes. Come in at your convenience and we'll be happy to fix it for you! We're sorry to hear about it and will be reviewing our process with our team to make sure that it doesn't happen again. Thank you. 

Employees worked with
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