Verified CustomerPatrick, thank you for the kind review! It sounds like everything went smoothly, from dropping the vehicle off until you picked it up again! That's always what we want to hear! We'll be sure to pass along your kind words to Adam! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerSteven, thank you for the kind review! We're so glad that everything went so well with your service appointment and that you found the service writer to be helpful! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerShawn, thank you for the honest and open review. Your feedback is very important to us. We're so sorry that the service experience was more convoluted and complicated than we want it to be. We have looked into why things took so much longer than normal and have made some internal adjustments accordingly. In so far as our Covid 19 protections, most of what we are doing is unseen. Mike personally purchased high quality masks for all employees and they were disbursed. We strongly encourage but do not require mask wearing. I'm not sure if you noticed the cones in the service drive, but we specifically placed the cones in our drive to limit the amount of cars/their occupants to half of our normal capacity. We have regular and strict cleaning procedures for high contact areas and take particular care when servicing customer vehicles. We have changed the entire layout of our showroom so that chairs are 6 feet apart and removed several tables so as to allow for increased social distancing. We take the Covid19 situation very seriously. As you mentioned that this was your first visit, it's completely understandable that you weren't aware of the changes that we took, because you hadn't seen the store in its normal layout. As one of the employees who regularly wears a mask, I can assure you that there are several of us! We apprecciate and share your concern for both our employees and the company. We invite you to return again when you need our services and we'd love to have the opportunity to improve on your experience with us.
Verified CustomerKathy, thank you for the great review! We're so glad that you enjoyed your service experience with us! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!
Verified CustomerAnonymous, thank you for the 5 star review! We're very glad to hear that you found our service to be convenient! It was our pleasure to serve you and we'll be sure to pass along your kind words to Adam and the service team! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerBill, thank you for the 5 star review! We're so glad that we were able to beat the wait time and glad that you enjoyed your time with us. It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerRobert, thank you for the constructive review! We are always looking at ways to improve and it sounds like the initial communication was the main issue in making your service experience less than perfect. Thank you for letting us know so that we can raise the issue with our team and continuously improve! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerChristian, thank you for the awesome review! We agree - our service department is fantastic! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the great review! We're so glad that we were able to get your F250 serviced and make sure that you've got the brakes that you need! We'll be sure to pass along your kind words to Adam. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerJohn, thank you for the 5 star review! We're glad that you feel well attended to! Our goal is always to make our customers feel welcome and comfortable! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerArthur, thank you for the excellent review! We're so proud to be servicing both of your Fords! We're proud of our courtesy and try to always go the extra mile! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the 5 star review! Thank you for the compliment on our staff! We appreciate you as well! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the 5 star review! Friendly and professional are our middle names! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified Customer
Verified CustomerPaul, first and foremost, we'd like to thank you for your hard work during these complicated times. We would also like to see as few COVID-19 cases as possible. Mike personally purchased high quality, multi layer masks for employees and they were distributed. We have not required these masks to be worn, but have encouraged their use.
As one of the employees who wears a mask regularly, I can assure you that there are some of us wearing them. We completely agree with the evidence based science and encourage both employees and customers to wear masks. Our customers and our employees mean the world to us and we are taking very strict measures in terms of cleaning and disinfecting areas and high touch points. We also completely altered the layout of our showroom and waiting areas to allow for social distancing. Thank you for reaching out and we sincerely thank you and all health care workers for everything that you're doing! You are all heroes!
Verified CustomerMark, thank you for the excellent review. We consider ourselves very lucky to have had the opportunity to serve you both on the vehicle service and vehicle sales portions of the dealership. We're also very happy for you and your new-to-you vehicle! We'll be sure to pass along your kind words to Mark Marshall. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerAnonymous, thank you for the 5 star review! We're so glad that you found your experience to be so pleasant! That's always our goal! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerCraig, thank you for the excellent review! We'll make sure to pass along your kind words to Adam! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerChristopher, thank you for the excellent review! We treat you like family because our customers are our family! We're all in this together and want to make sure that you're taken care of! We're glad the process was painless as always! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerJordan, thank you for the honest review. We're sorry that we were off on the time estimate for your vehicle and would like to discuss that further. If you'd be open, please call us at (208) 664-9211 and ask for Ed, he's our service manager. In regards to being approached, due to the Corona situation, we are giving our customers extra distance right now and letting them approach us first. We apologize if this came across as unfriendliness. We're just protecting our customers and employees during this difficult time. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
