My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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Absolutely wonderful Auto Shop. The folks who work here from the front desk crews to the mechanics ar
e world class, friendly, professional, and warm. I bought tires here a while back and really liked the whole experience. I came back today for a full vehicle diagnostic for my van not because it had mechanical issues but I just wanted to give my van an equivalent of an annual physical checkup, with a slight concern for my brakes. The staff were very warm and welcoming, the mechanics did the diagnostic and recommended break change which I asked them to go ahead and change. I also got my tires rotated for free. I left a very happy customer. The waiting area is also very clean, comfortable, and there are foot massage machines you can enjoy. I'm definitely coming back to this shop for my vehicle needs in the future, and I recommend it to everyone.
God puts you in Places for a reason. on the 5th of July
on my way home to Mt Vernon Wa. my truck was over heating went to 4 auto repair shops and not 1 was
open in sumner. drove back to my daughters, told my grand daughter about the issues I was having with my truck over heating and looking for help Not one auto repair shop was open! My Grand daughter said she new of some one and called. The guy just happen to be there checking what need to be taken care of for the following day. The Man was awesome I was so happy he was able the fix my Truck and in a Few hours! I was on my way Home save and sound. Thank You for being there when I needed help to get home. Thank You.
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You won't find a more honest, reliable and caring Shop than "Big John's. His promptness , caring and
professional approach to your auto needs is a "breath of Fresh Air" in this "dog eat dog " world.
All my vehicles will never have another shop touch them, as I have found a true repair home for them.
Thanks to John, Bryce and Rhonda for the service you provide
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What started off as acquaintances through a little truck cl
ub in the PNW became a full-blown authentic friendship. Scott and his team up at Scott's Classic Quality Brake and Muffler Have become family. Any need that we have had for any of our vehicles they have delivered, and at a fair price! We will always make the trip out of our way to go and see them. The way that they take care of not only our vehicles, but us as customers is top notch! Some thing that seems to have been forgotten nowadays is the value of customer service. To name a few Scott, Jennie, Ron, and Katrina are sure to serve any of your auto needs like you are their own family.
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