We appreciate you bringing this to our attention, but are disappointed to hear about this troubling situation. We would like to take this opportunity to investigate this further. Please expect a call within the next 24 hours from our specialist. Thank you.

Thank you for contacting Genesis Motor America. We are disappointed to hear about the circumstances that prompted your contact. We encourage you to contact our customer care team at (844) 340-9741 to discuss any ongoing concerns and for further support. Thank you.