Terrible experience form a die-hard fan
I love Genesis, I chose the 3.5 GV70 sport prestige to be my first luxury SUV and wanted to stick with Genesis going forward, likely getting the GV80 and coupe after the GV70. Now though, i am very much in doubt that i want to stick with the brand, and i say that with a very heavy heart.
I was unfortunate enough to deal with many issues with the gv70, starting with a leaky sunroof that made a very loud noise to a rattling noise that is driving me crazy every time i step into that cursed vehicle.
Those issues are well documented in your records so there is no need to delve into how disappointed i was given the terrible dealership experiences i had with the multiple appointments and months upon months of the vehicle being in the dealership only to be returned to me WITH THE ISSUE NOT BEING FIXED.
I am still struggling with the rattling noise, and still nobody could figure it out. The vehicle is still in the dealership ( week 6 as of the time of writing this!!) and i dont think they will figure it out.
At this rate, i might as well be leasing the loaners of those dealerships as opposed to the GV70 i worked so hard to get ( dont even get me started on the quality of the loaners i was given, such as a base G70 that is far inferior to my GV70 and is so small, i had to cancel multiple family vacations as my baby did not fit well into the back seat with the carseat and stroller in the trunk).
Genesis was kind enough to compensate me but i just wanted to write this review to let you know that this experience has been and still is horrible and i, as a costumer, have went from being very excited to place an order for a gv80 coupe to one that can not wait to get out of the lease so i can look somewhere else.