Business Solutions
SureCritic / Auto Maintenance / Your Pit Stop
business image

Your Pit Stop

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(95 Reviews)
93
Write a Review
Schedule Appointment

Score Details

5 stars
96%
4 stars
1%
3 stars
<1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
93
Net Promoter Score ®

Business Details

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(907) 247-9632
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Alaska
7446 N Tongass Hwy Ketchikan, AK 99901
Get Directions
Your Pit Stop's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(95 Reviews)
Write a Review
Recent Reviews
Verified Customer
Ketchikan, AK
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Trouble shooting issues
Neil is great at trouble shooting issues and options clearly laid out.
DW
Doug W.
Ketchikan, AK
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2025
verified customerVerified Customer
10
Dashboard warning to ADJUST TRANSMISSION alerted need for maintenance.
Work was accomplished same day as scheduled at a fair cost

I will continue to rely on the PIT STOP to keep my 5 year old Jeep in too shape.

Thank you Bentley (owner operator)
MD
gravatar
Marc D.
Ketchikan, AK
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Excellent service!
Neil is always professional and reliable. Great mechanic and trustworthy. Will continue using his shop.
WV
Wanda V.
Ketchikan, AK
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Excellent Service
As always, Neil diagnosed the problem on the day my appointment was scheduled and new the parts were in stock at NAPA. He had it repaired the next day. Excellent service! And greatly appreciated.
CT
gravatar
Chamain T.
Ketchikan, AK
Volkswagen Jetta Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Excellent service!
Provides excellent and fast service.
KM
gravatar
Kevin M.
Ketchikan, AK
Volkswagen Golf
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Excellent work and customer service
Neil is very professional and provides great customer service.
SR
gravatar
Stanley R.
Ketchikan, AK
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
JUST OUTSTANDING SERVICE
I'm a repeat customer, Neil workman ship on repairs made on my 2010 Ford Edge goes beyond what I'm use to. He gives you a time & date for service , and it's done!!! No I'll call when I can fit you in for service. 5 STARS 🌟
Verified Customer
Ketchikan, AK
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2025
verified customerVerified Customer
10
Awesome work
Love his customer service
DM
David M.
Las Vegas, NV
Mercedes-Benz Sprinter Crew Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Needed a battery fix fast.
Outstanding. The bill was less than quoted-being a tourist they did not have to do that. Much appreciated. Saw owner/technician in a parking lot days later and he approached to make sure everything was OK. Did not have to do that either. I would totally trust this group with my auto needs.
Verified Customer
Ketchikan, AK
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Good job
Happy with job
MH
gravatar
Misty H.
Ketchikan, AK
Jeep Renegade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Neil does the best work!
Neil has always done a fantastic job fixing our vehicles! We are thankful for him and his service!
TO
Terry O.
Ward Cove, AK
Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/16/2025
verified customerVerified Customer
10
oil change...well done.
Good job.
RH
Ryan H.
Ketchikan, AK
GMC Sierra 3500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Professional and Thorough.
Neil is very professional and informative. Got my rig in and out when he said he was going to.
Verified Customer
Ketchikan, AK
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Best Service In Town
Neil was great! He has worked on my truck before and he always does a great job.
CW
Chis W.
Ketchikan, AK
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Pit Stop scheduling and performance
The shop is clean and organized and decent. Work was done by a pro, reasonable and done right the first time.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.