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Xpert Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(381 Reviews)
98
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
98
Net Promoter Score ®

Business Details

About

Xpert Automotive Repair is located 2 miles west of the Jackson Airport.



We have been providing exceptional reliable service to Jackson and surrounding areas since 2004.
Xpert Automotive Repair is located 2 miles west of the Jackson Airport.



We have been providing exceptional reliable service to Jackson and surrounding areas since 2004.

Categories
Car Maintenance, Auto Repair, Oil Change
Contact
(517) 750-2944

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6814 W Michigan Ave Jackson, MI 49201
Xpert Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(381 Reviews)

BF
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Brenda F.
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
10
Highl Recommend
I took my car in thinking I needed an alternator (which I did). I jokingly asked when I dropped my car off if it would be ready in ten minutes. Mike and his crew had my car ready in less than 24 hours. Not only did they replace the alternator and serpentine belt, they did a safety check. Thank goodness they did!!! Something about a broken stabilizer bar. Mike was patient and did his best to explain the fix to me. My car is driving so much better! All was done at a fair price and quickly. Thank you!!!

SS
SCOTT S.
Parma, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
verified customerVerified Customer
10
I rarely post reviews
All of us want some place that is honest, offers experience, knowledge, solutions, care, and great value. Mike and the team at Xpert Auto have and give all that. I highly recommend Xpert Auto to handle your automotive needs.
Mike K. from Xpert Automotive responded on 12/29/2023 06:48 AM

Thank you Scott for sharing your experience at Xpert Automotive! Our Xpert crew is happy to hear that we provided you with an excellent experience! Thank you for trusting Xpert Automotive to take care of your vehicle's needs.


CA
CRAIG A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
verified customerVerified Customer
10
The Best
Knowledgeable, prompt, courteous, caring. Always a first rate experience.
Mike K. from Xpert Automotive responded on 12/21/2023 07:05 AM

Craig, we appreciate this great review and appreciate your continued support of Xpert Automotive! Thank you!


Verified Customer
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2023
verified customerVerified Customer
10
Oil leak
They got my car in right away and unfortunately I had to leave it overnight but was provided a ride to rent a car and my car was ready less than 24 hours later. My car was fixed at a reasonable price and everyone was so nice and very professional. Thanks Xpert Auto definitely will be back again
Mike K. from Xpert Automotive responded on 12/13/2023 06:37 AM

Thank you for taking the time to leave this great review. We are so grateful for your kind words. Thank you for allowing the Xpert team to take care of your vehicle's needs.


BB
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BRIAN B.
Parma, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2023
verified customerVerified Customer
10
Wheel Speed Sensor
Mike and his team do honest work!
They were able to diagnose the problem and get my car back on the road on no time.
Mike K. from Xpert Automotive responded on 12/13/2023 06:39 AM

Thank you Brian for sharing your experience at Xpert Automotive! Our Xpert crew is happy to hear that we provided you with an excellent experience! Thank you for trusting Xpert Automotive to take care of your vehicle's needs.


JA
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JEFF A.
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2023
verified customerVerified Customer
10
oil change
Thank you for the quality and pro-active approach to my car,I trust Mike with making the right decisions to take care of small things before becoming a major problem,they all do a great job at explaining why before its to late. much appreciated.
Mike K. from Xpert Automotive responded on 12/07/2023 07:04 AM

Jeff, we appreciate this great review and appreciate your continued support of Xpert Automotive! Thank you!


JW
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JIM W.
Concord, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2023
verified customerVerified Customer
10
Awesome work done.
They took care of the issue with my car. They were not satisfied with the part from the vendor called me to let me know that they were requesting a new part. Appreciate the honesty and the awesome communication.
Mike K. from Xpert Automotive responded on 12/05/2023 09:21 AM

Jim, thank you for taking time out of your day to leave this great review! We are so grateful for your kind words. Thank you for allowing the Xpert team to take care of your vehicle's needs. 


DV
DWIGHT V.
Parma, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2023
verified customerVerified Customer
10
Total professionalism,
Total professionalism, friendly service and a genuine care about your repair and satisfaction! Recommend Xpert Auto to anyone looking for a Great job!
Mike K. from Xpert Automotive responded on 12/04/2023 10:34 AM

Dwight, Thank you for sharing your experience at Xpert Automotive.  We value our customers and their feedback is important to us.  Our Xpert team is happy to have received this great 5-star review and recommendation!  Our goal is to provide a 5-star experience at each and every visit.  Thank you for choosing Xpert Automotive.  


KW
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KRISTY W.
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2023
verified customerVerified Customer
10
Quick and efficient
I am always pleased with their care of our vehicles. They are knowledgeable and honest and efficient.
Mike K. from Xpert Automotive responded on 12/04/2023 10:23 AM

Kristy, we appreciate this great review and appreciate your continued support of Xpert Automotive!  Thank you!


JA
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JEFF A.
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2023
verified customerVerified Customer
10
great
Best service around,just the best place to get things done right !
Mike K. from Xpert Automotive responded on 12/01/2023 11:52 AM

Thank you Jeff for your kind words and 5-star rating! Our Xpert team works hard to ensure every customer has a great experience and we are happy to hear that we succeeded. Thank you for choosing Xpert Automotive.


MP
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MIKE P.
Spring Arbor, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customerVerified Customer
10
Great customer service
Mike and his team do a great job of communicating what is going on with your vehicle and what is needed to fix it.
Mike K. from Xpert Automotive responded on 12/01/2023 11:50 AM

Thank you Mike for sharing your experience at Xpert Automotive! Our Xpert crew is happy to hear that we provided you with an excellent experience! Thank you for trusting Xpert Automotive to take care of your vehicle's needs.


JH
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JUNE H.
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customerVerified Customer
10
Worked in appt
Had a warning light to be checked. Was able to get it checked out. Done in a very timely manner.
Mike K. from Xpert Automotive responded on 11/30/2023 07:02 AM

Thank you June for the 5-star review!  We are happy to help get your vehicle taken care of.  Thank you for choosing Xpert Automotive as your automotive service center.


CL
CARY L.
Albion, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2023
verified customerVerified Customer
10
Excellent Service
Regarding Work by Expert Automotive with Owner Mike Krontz:
Reliable. Honest. Detailed. Comprehensive. Thorough. Efficient. Well done. Instructive. Clearly explained. Reasonable. Preventive. With foresight. In good hands. Clean. Accommodative. I am Grateful
Thank You.
Mike K. from Xpert Automotive responded on 11/16/2023 01:00 PM

Cary, you taking the time to share your experience at Xpert Automotive means a lot to our team!  We are happy to have received this great review!  Thank you for choosing Xpert Automotive as your service center.  We look forward to helping you with your future automotive needs.  


SD
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SHERYL D.
Grass Lake, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2023
verified customerVerified Customer
10
Excellent service!
Would not go anywhere else for my auto needs. Mike, Melissa, Maddie, Caleb and the whole staff are wonderful.
Mike K. from Xpert Automotive responded on 11/15/2023 10:27 AM

Thank you Sheryl for your kind words and 5-star rating! our Xpert team works hard to ensure every customer has a great experience and we are happy to hear that we succeeded. Thank you for choosing Xpert Automotive.


BG
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BARRY G.
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2023
verified customerVerified Customer
10
Providing the best customer experience possible!
I've spoken on Expert's behalf before and plan to continue to do so.
Known for caring about their customer and giving them the best service possible at a fair price.
Keep up the good work Mike and Team!!!

Barry
Mike K. from Xpert Automotive responded on 11/13/2023 07:10 AM

Barry, you taking the time to share your experience at Xpert Automotive means a lot to our team! We are happy to have received such a great review! Thank you for your continued support of Xpert Automotive. We appreciate you!

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