Always a puddle of oil on the floor in my garage after oil changes even when I mentioned it before the next oil change and they’re prices went way up
SO
Salty O.
Yarmouth Port, MA
06/02/2022
0
Rude and dishonest
Left my car and after telling me that they would diagnose that day, they did not, nor did they the next day. They gave me the runaround telling me that a Master Technician needed to diagnose it when I already had the error codes and the printout. This place has an Amazon contract so the Amazon vehicles take priority and they do not care about anyone else. After getting disconnected 3X, NICO called me and told me "If you can't be patient, you can come and get your car right now". So I did. They left it outside unlocked with the key out there. The cover was off to where the coder would be plugged in. These people need to develop some customer service skills and should not even be doing business with the public when they don't know how to act.
PB
Phil B.
Hyannis, MA
03/17/2022
10
Brakes and Suspension
Brought my Landrover here after the local dealerships closed. They did the same job that I was quoted there and saved me 20%.
Also the customer support was top notch.
SS
Steve S.
Eastham, MA
04/15/2021
Robbers
Run for your life and wallet
Charged 3 times more than average cost of repair and would not produce computer printout of Diagnostics or defective parts
When questioning the bill and why they charged for unneeded work they were offensive rude and intimidating
Not BBB members and impossible to get a honest review on their website
Not Recommended
GH
George H.
West Dennis, MA
07/06/2020
Honesty
The most honest auto center I have ever dealt with.
Thought I needed a brake job after 68,000 original miles. They told me not yet.
They could've just done the job and I wouldn't have questioned it.
Same scenario 2 more times.
They tell the truth and don't take advantage of their customers.
I'm totally satisfied!
Recommended
GH
George H.
West Dennis, MA
07/06/2020
Honesty
The most honest auto center I have ever dealt with.
Thought I needed a brake job after 68,000 original miles. They told me not yet.
They could've just done the job and I wouldn't have questioned it.
Same scenario 2 more times.
They tell the truth and don't take advantage of their customers.
I'm totally satisfied!
Recommended
SS
Steven S.
Eastham, MA
06/29/2020
Very Unprofessional
Do your homework on repair pal.com and call around before going to WTAC
Get a detailed estimate of repair before the work
See the scanner print out of the diagnostics. Ask for your defective parts back
If you do not you will have three employees in public being very aggressive and argumentative while not being interested in negotiating a mutual settlement. These guys need a lot of customer service training.
Not Recommended
KF
Kathy F.
Hyannis, MA
02/01/2020
Excellent!!!!
Never before have I been treated like royalty at Auto Repair Shop. Just give it a try and see for yourself.
Recommended
VC
Veronica C.
West Yarmouth, MA
08/30/2018
Never Again!!
I first brought my car to World Tech Auto Center because my engine light was on. I was told by WTAC that it was because of the Thermostat. Fixed for $1349
A few weeks later, my car, intermittently, would not start. I was told at WTAC it was a bad starter and ignition switch. No reason to doubt them? They the experts, right? Fixed for $1159
My car continued to have the same problem. Obviously it was not the starter or the ignition switch. Please note that prior to WTAC replacing my thermostat, the car had no starting issues.
I had moved 100 miles from Hudson which is why I did not bring it to Bolts Garage in Hudson (wish I had, my mechanic for 10 years, awesome by the way), I was hoping that WTAC would now be able to take care of my auto repair needs.
Do I now want to bring it back there again???? Never.
So up to Hudson I went. Bolts Garage, David the owner, checked out the car for me and found that the thermostat, the one WTAC had installed, was leaking coolant, it was running down the wiring harness and getting into my cars computer and other parts. Why couldn't WTAC see this?? This all caused quite a bit of damage and that was the reason it was not starting properly. I had Bolts fix it, as it was not going to do my car any good by driving it 100 miles back to the Cape while it leaked more coolant into my computer. I knew Bolts would repair it properly and not overcharge me. Not to mention, I had lost total faith in WTAC. I feel they do not do quality work and do not stand behind their work either. By the way, $1700 to fix the damage.
I went back to WTAC and tried to talk to them about all of this. The manager was given all three bills. He looked them over quickly, went on the computer, and then walked over to me and proceeded to toss the bills at me and tell me that this was all crap and that this was a bogus claim. He then turned around and walked away. I asked him if he was going to call Bolts Garage and speak with the owner? He got on the phone, and the minute the answering machine picked up, he hung up and said they were closed. When in fact they were not, they just didn’t get to the phone in time. He didn’t even try to leave a voice message. He just walked out of the room, wouldn’t talk to me and did not look back. The manager at WTAC was very rude to me. I have not gone back as I feel I will not be treated well, or maybe even spoken to at all. He was unwilling to have any kind of reconciliation.
It's really sad that you can't walk in to a repair shop, be treated decently, and be able to trust the shop will do right by their customers and not do unnecessary work.
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