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Platinum Auto Service Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,863 Reviews)
92
Write a Review

Score Details

5 stars
94%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores™
5.0
ReScore™ Average
92
Net Promoter Score ®

Business Details

About

Platinum Auto Service Inc is conveniently located in S. Yarmouth, MA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Platinum Auto Service Inc is conveniently located in S. Yarmouth, MA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Repair, Used Car Dealer, Car Maintenance
Contact
(508) 760-2807
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
27 Commercial Street South Yarmouth, MA 02664
Get Directions
Platinum Auto Service Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,863 Reviews)
Write a Review
Recent Reviews
Verified Customer
Southwick, MA
2015 Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Top Tier Repair Shop
Always consistent outstanding, knowledgeable service. This place is a diamond in the rough. Highly recommended.
Verified Customer
Winchester, MA
2012 Toyota Highlander
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2025
verified customerVerified Customer
9
2012 Highlander needed an alternator
Platinum was fair and honest. Took a week for the repair but I think that was only because I mentioned I was flexible on return of the car. The price was more reasonable than a dealer. The total cost was lower than the original estimate. ✅
JC
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Jess C.
South Yarmouth, MA
2015 GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
A+
Wonderful employee, great customer service, kept you in the loop with the timeline.
CC
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Chris and Alyson C.
South Dennis, MA
2017 GMC Canyon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2025
verified customerVerified Customer
10
Great service. Everything was done correctly and professionally.
Great service. Everything was done correctly and professionally. Have been going there for years and would recommend them to anyone.
SG
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Steve G.
Harwich, MA
2017 Volkswagen Golf GTI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
Hitch installed
This is a classy operation. I've only had the hitch install but I plan to come back for maintenance when needed.

They gave me an appointment time and they were ready. The best communication by phone and text that I've had. They sent a text reminder too.

The personnel were positive, knowledgeable and upbeat; I suspect Platinum is taking care of them.
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:18 PM

Hi Steve! We appreciate your awesome feedback and are glad you had a great experience with us! Communication is key and our team is truly grateful for so many amazing customers. We hope for the opportunity to assist you again in the future. Thanks again and have a great weekend!

JM
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Jack M.
MA
2020 Cadillac XT5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
Nick at Platinum Auto went over and above I would recommend this shop to everyone
Platinum Auto was amazing and with a lot of auto repair shops. It doesn’t go that way. They were friendly and very informed and I could not be happier with the service I received.
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:20 PM

Good afternoon, Jack. We're glad to hear you had such a positive experience Nick- he's a valued member of our team! Your satisfaction means a lot, and we appreciate your support! Have a fantastic weekend and thank you for your business!

TR
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Tom R.
South Yarmouth, MA
2013 Lexus ES 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
Excellent Service
Been bringing all of our cars to platinum for 7 years.... Honest and do quality work
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:20 PM

Good evening, Tom. We appreciate your loyalty and are glad to hear that you trust us for all your car needs. Your support means a lot to us. We look forward to assisting you again soon and hope you have a great weekend!

MJ
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Manny J.
South Yarmouth, MA
2012 Mercedes-Benz E-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Rescued Again
Flat tire, broke the wheel lock key. Platinum Auto again makes what seems daunting an easy fix. Quality technicians making life easier!
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:21 PM

Good evening, Manny. We appreciate your very kind words and are glad our team could help turn a tough situation into a simple fix. Your satisfaction means a lot to us and we look forward to assisting you again soon! Hvae a fantastic weekend!

EN
Eileen N.
South Dennis, MA
2016 Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Truly Cape Cod!
They’re a family run company that not only takes care of their clients but their employees also. I consider me and my car in great hands. I will never go the route of a dealership, I prefer going to the people who care! Cheers to Platinum!
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:24 PM

Good evening, Eileen. We appreciate your support and continued business! We know there are many options for auto service and repair and we are thankful that you choose us! We look forward to seeing you again soon. Have a fantastic weekend, Eileen!

EG
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Eric G.
Barnstable, MA
2011 Buick Regal
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2025
verified customerVerified Customer
0
Bad
I told them over the phone the bulb had one wire and didn’t want to replace the entire headlight assembly. So they charge me $60 to tell me it can’t be done and their price for the assembly was twice as much as another reputable repair shop. Chris could have told me over the phone that what I wanted couldn’t be done.
JF
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Jay F.
Plymouth, MA
2016 Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
A good crew
I am a retired ship engineer that has worked with a lot of mechanics over the years. I get a good vibe there. I find them both knowledgeable and professional.
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:29 PM

Good evening, Jay. We appreciate your feedback and are glad to hear you feel confident in our team's knowledge and professionalism. Your kind words mean a lot to us. Have a fantastic weekend and we will see you again!

KB
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Kal B.
MA
2007 Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Great expierence
This was my first time using Platinum Auto, and I couldn’t be happier with the experience. From start to finish, everything was handled with professionalism and care. The customer service was outstanding—they kept me updated throughout the process and made sure I understood every step. The quality of the work exceeded my expectations, and the entire experience was smooth and stress-free. I highly recommend Platinum Auto and will definitely be returning for any future auto needs!
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:30 PM

Good evening, Kal! We appreciate your positive feedback and are glad to hear about your smooth experience. We know there are many options for automotive service and repair and appreciate you choosing us! We look forward to assisting you with your future auto needs. Have a great weekend!

TC
Tara C.
2017 Dodge Durango
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Outstanding service
Outstanding service! Professional, very helpful, and responsive to my questions and calls.
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:31 PM

Good evening, Tara. We appreciate your feedback and are glad to hear you found our service helpful and responsive. Your support means a lot to us! We hope for the opportunity to assist you again in the future. Have a fantastic weekend!

Verified Customer
South Dennis, MA
2020 Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Platinum has never disappointed me, I’ve been w them for at least 20 yrs.
The whole operation is efficient and professional.,their new software system provides you w a complete comprehensive picture of work needed , enables the customer to review Techs finding, and suggestions along w price of labor and needed parts.,they guarantee their work and stand behind it.after reviewing the suggestions ,,you have ability to question them ,
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:32 PM

Good evening. We can't express our gratitude for your years of loyalty and business you've brought to us. We appreciate your feedback on our efficient service and software system. It's great to hear you found value in our transparency and support. We look forward to seeing you again soon and hope you have a wonderful weekend!

EB
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Emma B.
Mashpee, MA
2015 Nissan Rogue Select
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
They were able to accept my car on a thursday evening near closing when (3) others could not.
they were honest and saying they couldn't work on it until Wednesday, but in fact, they started working on Tuesday after all and the work was well done and they checked it out test drove it Wednesday morning and I was able to get my car on Wednesday. I think it was fair pricing very friendly people and well experienced.
The Service Team from Platinum Auto Service Inc responded on 08/09/2025 02:34 PM

Good evening, Emma. We appreciate your feedback! We know how difficult it can be without a vehicle and are thrilled to hear about your positive experience with our team and the timely service we provided. We hope you have a wonderful weekend and thank you again!

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