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Williams Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(169 Reviews)
66
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Score Details

5 stars
76%
4 stars
15%
3 stars
5%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
37
Total ReScores™
4.8
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

Williams Hyundai is a new Hyundai dealership in Lansing. We have a professional staff to handle all your service needs with the utmost care. Please call us or come by to schedule a service appointment for your vehicle. Williams Hyundai is a new Hyundai dealership in Lansing. We have a professional staff to handle all your service needs with the utmost care. Please call us or come by to schedule a service appointment for your vehicle.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(517) 484-1341
Business Hours

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* No Time Zone Provided
2845 E. Saginaw Street Lansing, MI 48912
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(169 Reviews)
Write a Review
Recent Reviews
Verified Customer
Okemos, MI
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good People
Williams does very well across the board, but the secret seems to be their people. Thank You
JS
gravatar
Joe S.
Mount Pleasant, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
10
Category: Service
Fastest, most efficient car we have ever purchasdd
Just phenomenal.

We live an hour away and they took care of EVERYTHING remotely and, when we arrived, we tried out our new ‘22 Tucson, signed the least amount of forms we ever have and were in and out in under an hour. Trade in was done remotely too—excellent value.

And we even love the car.

Go see Karl; he will take care of you.
Verified Customer
Okemos, MI
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Reliable dealership
I have had different recalls and services here and so far, I am quite satisfied with their services
Greg L., Service Manager from Williams Hyundai responded on 01/20/2022 06:41 AM

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

 

Thank you,

Williams Hyundai service team.

 
Verified Customer
Eaton Rapids, MI
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always exceptional
Service went quicker than expected.
Greg L., Service Manager from Williams Hyundai responded on 01/19/2022 01:11 PM

Thank you for choosing Williams Hyundai for your service needs

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Okemos, MI
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Williams Doing it Right
Not sure how they pull it off, but they do customer service the way it is supposed to be done. Please do keep it up. It is noticeable.
Greg L., Service Manager from Williams Hyundai responded on 12/24/2021 05:14 AM

We at Williams Hyundai appreciate that you took the time to answer the Hyundai Service Survey.

Hope you have a Happy Holliday season.

From all of us at Williams Hyundai

Verified Customer
Eaton Rapids, MI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always a great experience!
Williams Autoworld as a business and all their associates pay attention, listen, and execute. Friendly, and professional. The perfect mix. They create a dealership experience that's easy, on-point, and stress-free.
Greg L., Service Manager from Williams Hyundai responded on 12/10/2021 11:15 AM

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com

Verified Customer
Williamston, MI
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Easy service visit
It was easy to schedule service online, they started on time, and I appreciated the clear explanation of what was done and inspected. It was nice to have a clean car to drive off in.
Greg L., Service Manager from Williams Hyundai responded on 11/10/2021 04:35 AM

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback.

 

Thank you,

Williams Hyundai service team.

EH
gravatar
Elizabeth H.
Lansing, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai Service Center
I am grateful to have a service center near me that provides quality care when my vehicle needs work for normal maintenance. The staff is always professional and friendly. The timeframe for scheduling is convenient and I can usually get in within a few days or sooner. Thank you for providing excellent service!
Greg L., Service Manager from Williams Hyundai responded on 09/27/2021 05:57 AM

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 

Thank you,

Your Williams Hyundai service team.

Verified Customer
Lake Odessa, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Oil change & soft tire
The price of the oil change was better than I have paid at some of those ‘quick change’ places.
Greg L., Service Manager from Williams Hyundai responded on 09/13/2021 01:17 PM

Your Williams Hyundai team thanks you for taking the time to answer the Hyundai survey.  We appreciate your feedback and comments.  Thank you.

 

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
CL
gravatar
Courtney L.
Lansing, MI
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service and staff.
Great first impression and good work
Recommended
Greg L., Service Manager from Williams Hyundai responded on 06/24/2021 04:26 AM

We appreciate your comments.  Thank you for taking the time to answer the Hyundai service survey.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
TW
gravatar
Thomas W.
Lansing, MI
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customerVerified Customer
Category: Service
Great Communication
I gave an excellent because Williams Hyundai has great customer serves. Not only will they fix your car, they understand your needs as a valued customer.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/14/2021
Service Type: Maintenance
Category: Service
It’s specifically for Hyandai’s
Good customer services. My problem stem from my vehicle not being completely looked at and repaired.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 05/18/2021 05:47 AM

I would like to apologize for the inconvenience of needing to bring your car back in for further diagnosis.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
PR
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Phyllis R.
Laingsburg, MI
2020 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was terrible
It took an hour and a half for an oil change and tire rotation, plus I had to make the appointment 2 1/2 weeks in advance. They also put the wrong type of oil back into my Santa Fe. If this is what I can expect in the future, then I will go elsewhere for service and the purchase of a new vehicle. Totally unacceptable!
Not Recommended
Greg L., Service Manager from Williams Hyundai responded on 05/11/2021 04:51 AM

I would like to apologize for the service that you were provided.   I can assure you the correct oil was used and is billed out on your repair order for your vehicle.  I will be reaching out to you to provide you with this information.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
CH
gravatar
Christina H.
Eaton Rapids, MI
2011 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Greg L., Service Manager from Williams Hyundai responded on 03/24/2021 11:40 AM

We would like to thank you for taking the time to answer the Hyundai service survey and providing feedback.  Without our customers feedback we would not know what concerns we need to try and address.  Thank, you.

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
EH
gravatar
Elizabeth H.
Lansing, MI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional vehicle, staff and service
I purchased my 2020 Palisade Limited edition from Williams Auto world. The full experience has been nothing but exceptional. I highly recommend working with Noah if you are in line for a new vehicle. He was very professional, yet upbeat and thorough, answering all my questions. My interactions with the rest of the staff were great and I am sure any of the others would be of great help. I worked with Tyler on the finance side and just as expected, he was wonderful to work with. I knew the Palisade was the vehicle for me and I absolutely love it! It’s a great feeling when the full buying experience is an exceptional one, right down to the Service team. They were very accommodating, friendly and timely with my service maintenance work. Again, I can’t say enough about my positive experience at Williams Hyundai or my Palisade Limited, both were/are truly exceptional!
Recommended
Greg L., Service Manager from Williams Hyundai responded on 03/11/2021 06:18 AM

We appreciate the time you took out of your day to answer the Hyundai service survey.  Thank you, for the very kind comments you left for service and sales. 

Thank you,

Greg Ludden

Service Manager
517-484-1341
gludden@williamsautoworld.com
Verified Customer
Holt, MI
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff are very pleasant to work with.
Great service, came in for an oil change a little early they were able to get me in and out within an hour.
I greatly appreciate it.
Recommended
Greg L., Service Manager from Williams Hyundai responded on 03/11/2021 06:16 AM

 

We would like to thank you for taking the time out of your day to answer the Hyundai service survey.  Thanks, for your kind review.

 

Thank you,

Your Williams Hyundai service team.

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