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Willands Tech Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(70 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

Willands now install tires!! Willands Tech Auto is your local full service automotive shop. Willands is under new ownership but is still family-owned and operated and committed to giving you the best automotive services in our beautiful county no matter what. Willands is owned by the same great family as the Fat Shack Restaurants in Willands now install tires!! Willands Tech Auto is your local full service automotive shop. Willands is under new ownership but is still family-owned and operated and committed to giving you the best automotive services in our beautiful county no matter what. Willands is owned by the same great family as the Fat Shack Restaurants in Bellingham and Seattle. Bottom line is, they know how to take care of people. Call today for the best automotive experience of your life!! (360)384-1584. ...more

Categories
Auto Repair, Auto Maintenance, Tires
Contact
(360) 384-1584
Opening in 10 minutes
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2040 Vista Dr Ferndale, WA 98248-9173
Willands Tech Auto's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(70 Reviews)

KB
Kelly B.
Bellingham, WA
Dodge Aspen
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
verified customerVerified Customer
Category: Service
Kelly said he needs to come back and talk to Willands Tech Auto.
Recommended

PP
PASTOR RALPH P.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customerVerified Customer
10
I appreciate Willands.
I am glad I have been a customer at Willands for many years. Thanks for the good service.

UG
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URVASI G.
Bellingham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
verified customerVerified Customer
10
Will be back
I made an appointment online with Marcus however, it didn't make it to the receptionist's calendar but they were still able to get me in at the time I had been scheduled for. They weren't able to provide the service I was there for due to something else being the issue but did tell me what would be needed instead, the time it would take, and cost. I wasn't able to stay longer so I'll have to reschedule but I plan to come back to Willands!

BB
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BILLIE B.
Blaine, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2021
verified customerVerified Customer
They are very professional and get the job done on time
They do exactly what is asked and go the extra mile to satisfy the customer. They also keep you up-dated as to the progress of their service
Recommended

DL
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DAVID & RACHEL L.
Blaine, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Williands is THE BEST!
I highly recommend that you and all of your friends and family use Williands for all of your auto care needs. They are extremely professional, knowledgeable, friendly and above all else they do excellent work at a great price! I would never consider going anywhere else.

I give them five stars out of five stars! *****
Recommended

PM
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POLLY M.
Custer, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
verified customerVerified Customer
Always leave very Happy!!
I moved and need a new place for oil changes and car mainnance. I had looked on line previously for my dad to get some work done on his suv and had called Willards as he was very happy with price and work on his car, so I decided to give them a try.
Needless to say , they were very thorough and did a great job plus did an oil change and now they have a very happy new customer .!!
The great part is I loved the fact the business had been around for lots of years and they are local!!!
Recommended

DD
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DARLENE & JACK D.
Custer, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customerVerified Customer
Engine replacement
Very knowledgeable staff and listen to your questions and concerns . Jack D.
Recommended

BW
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Bonnie M W.
Port Orchard, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2021
Did not honor Waranty
We are very disappointed in their service, they told us a $260 part had a warranty, we brought it back as it was defective snd they refused to give us back the Warranty price for the part.
They gave us the total run around twice several months in a row
I would not recommend them to anyone!!!!!
Not Recommended
Marcus M., Owner from Willands Tech Auto responded on 07/07/2021 11:25 AM

Bonnie, you did not come back to us for the warranty. You went to another shop who replaced the same part we did, which ended up not being the issue, and after speaking with the third shop/Nissan dealership you ended up going to, it was the throttle body that was making the MAF out of range and giving misleading diagnostic trouble codes and they put a new one to be sure and did not need to. They wanted to put an OEM one in there. Then you tried to bring just the part back that is not actually defective that the second shop should not have taken out and replaced. I don't think they had all the info they needed to properly help you out and get the right fix done for you. That is not how our warranty works. We needed you to come back(we know you live a little out of town) or go to a Certified Auto Repair facility so we could honor our warranty but you decided to go to a shop that is not part of our nationwide warranty without contacting us. It would have been checked out and warrantied for no charge and/or would have continued to the next steps of diagnostics. Cars are not easy all the time and can be very misleading with their electronic systems. It was definitely a wierd one, but we did what we could with the info we had the first time, and were not giving the opportunity to make it right or continue diagnostics to find the root cause of the issue. I'm really sorry for your bad experience but there was not much more we could do with the situation.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customerVerified Customer
Highly recommend
Great customer service, and very professional mechanics. A nice local family owned shop. Would definitely recommend.
Recommended

RB
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ROSALIE B.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customerVerified Customer
Honest, Communicate and very Friendly!!
They are very knowledgeable, Honest. They communicate with you and give you options for your repair.
Thank you for getting my car done so quickly!
Recommended

DW
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DENISE W.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2021
verified customerVerified Customer
Honest and reliable auto mechanics
I have been taking my cars to Willands for almost 20 years. They provide excellent service at a reasonable cost.
Recommended

ER
Edgar R.
Washington
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/28/2021
verified customerVerified Customer
Category: Service
Edgar said the service the business provided was expensive.
Recommended
Marcus M., Owner from Willands Tech Auto responded on 06/01/2021 07:58 AM

I'm so sorry you feel that way Edgar and we get it. Oxygen sensors are not cheap by any means. We know we are not the cheapest shop around, but rest assured that we are among if not the best. Let us know if you need anything else. We are very competitive on oil changes and tires and maintenance. You also get a 24 month, 24,00 mile warranty with all labor and parts that we repair. We are a small family owned shop and we take pride in our community and want to continue to serve you to the best of our abilities. Let us know what we can do to make it a better experience for you. We appreciate your feedback. Thank you Edgar! 


RG
Roy G.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Category: Service
Roy said he had a good visit.
Recommended
Marcus M., Owner from Willands Tech Auto responded on 05/27/2021 04:45 PM

Thank you Roy! We appreciate you and your awesome Tacoma! We'll help you get another 400k out of it! Have a good and safe weekend!


Verified Customer
Ferndale, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2021
verified customerVerified Customer
Very nice staff!
Only one thing you forgot and that was to turn off the automatic service notification on my dash. My husband had to do it when I got home.
Recommended
Marcus M., Owner from Willands Tech Auto responded on 05/27/2021 07:43 AM

I'm so sorry about that. We are usually really good about resetting the maintenance reminder indicators when we do oil changes. I will make sure we talk about it so we can keep getting better! We appreciate your feedback! Thank you for supporting our local small business! We will strive to make it a 5 star visit next time!


RW
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REX W.
Ferndale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
verified customerVerified Customer
Always on top of things
These guys are always on top of things when I bring a vehicle in. They not only test (sometimes even road test) to identify the issue, they look out for me by informing me of anything else that might be an issue later on. They’ve never pushed anything on me and always let me decide what and when.
Recommended
Marcus M., Owner from Willands Tech Auto responded on 05/27/2021 04:46 PM

Thank you Rex! Our job is to let you know what your vehicle need, not make the decisions for you! Thank you for being an awesome customer!


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