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Western Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(977 Reviews)
90
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Auto repair shop in Grafton, Virginia Auto repair shop in Grafton, Virginia

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(757) 898-5047
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5813 George Washington Memorial Hwy Yorktown, VA 23692
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Western Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(977 Reviews)
Write a Review
Recent Reviews
TL
TOM L.
Seaford, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Pinion seal replacement
Dropped off truck for repair work took extra two days to complete due to having to order parts from dealer. Happy with work when the cost came in below original estimate.
Verified Customer
Yorktown, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
A Great Job by Western Auto
I brought in my son's car at 9:30 with one flat tire, one leaking tire, and all four of them on borrowed time. Amy sold me four new tires and had them installed and the car ready promptly. An excellent job.
JS
Jacqueline S.
Hampton, VA
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
State inspection & Oil Change
Outstanding service! Job was completed on time and Tom was a pleasure to deal with. Can always count on a job well done. Keep up the good work!
TM
TIMOTHY M.
Newport News, VA
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Highly recommend
Quick turn around, prices fair, and great work
DW
Dennis W.
Newport News, VA
Nissan Rogue Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Excellent customer service and price
Needed to get new brakes and rotors on my 2019 Nissan Rogue Sport. I got 4 quotes. Western Auto had the best pricing. I also had them do oil change & tire rotation. Since they had to take my tires off for the brake job, there was no cost for the rotation. Amy was very friendly and very helpful. She called to let me know the mechanic was recommending an air filter and asked, that since my state inspection was due next month, did I want them to go ahead and inspect my SUV while they had it in the shop, saving me a trip back next month. I said sure. Western Auto does excellence work, has very good prices, and is a family owned and operated business. I’ve had my vehicles worked on there for over 30 years. Very satisfied. Highly recommend.
Verified Customer
Williamsburg, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great customer service
The service was awesome the employees were great I had a great experience definitely look forward to doing business with them again can't say enough about how great this company is
SG
SCOTT G.
Hampton, VA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Excellent.
Great service and great people.
EE
Elizabeth E.
Poquoson, VA
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Love Western Auto
I have been using Western Auto for over 20 years and my experience is always wonderful! The team is friendly and my vehicles are well taken care of.
AJ
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ALAN J.
Newport News, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
State inspection/oil change
In 3 words "I TRUST THEM ". I own several different vehicles that Western Auto has worked on for me, from new tires, oil changes, replacing wheel bearings, brakes and a/c . Prices are always reasonable. The people that work here are very helpful and courteous.
AD
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Arnold D.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
10
Dwight D.
Very pleased with the work done on my GMC , Inspection and oil change , always reliable work and fast turn around time , trustworthy service , thanks
JK
Joanne K.
Yorktown, VA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Always great and courteous service. Highly recommend Western Auto Grafton, VA.
Great
FF
Frank F.
Yorktown, VA
Toyota RAV4
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2025
verified customerVerified Customer
8
Great service from Western Auto
I have had break problems for over 2 years. They squeaked very loudly. My breaks were new so that wasn’t the problem. This was the 3rd time I had my breaks looked at and there was nothing found. Today Western Auto took the time to find the problem and fixed it. Thank you so much. Also the young girl that works at the counter deserves a shoot out for her wonderful customer service. The only problem is they are so busy make sure you give them a day to do something as simple as an oil change.
LO
LINDA O.
Yorktown, VA
Jeep Gladiator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Fast friendly service
Always very helpful and Western Auto is our go to place for most anything car related.
Verified Customer
Yorktown, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Always anazing
A great place to take vehicles.
JF
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Jerry F.
Williamsburg, VA
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Best Around
The only place I take my vehicles for inspections and service.
Displaying Review 1 - 15 of 977 in total
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