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Western Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,052 Reviews)
90
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Auto repair shop in Grafton, Virginia Auto repair shop in Grafton, Virginia

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(757) 898-5047
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5813 George Washington Memorial Hwy Yorktown, VA 23692
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Western Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,052 Reviews)
Write a Review
Recent Reviews
DB
Deborah B.
Newport News, VA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
9
They were attentive, professional, did all I asked quickly. Explained everything. I did not feel like I was upsold or overcharged as in other places.
I see why this place stays busy. I explained above. Treat the customer well and its win-win every time.
DW
DIANE W.
Newport News, VA
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Servicing car
Everyone was very kind and helpful
JG
gravatar
Jeffery G.
Newport News, VA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
7
Good work
Have all of my work done there. If there is something I can’t handle that is where I will go.
LE
Lisa E.
Yorktown, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Inspection
I love Western Auto.
OT
OLIVIA T.
NEWPORT NEWS, VA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Alternator replacement
Western Auto was fast, professional, and so honest. Highly recommend!
BD
Bill D.
Seaford, VA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
TPMS Sensor Replacement
Took less than a day and a reasonable price to replace TPMS sensor.
I'd recommend them.
Verified Customer
Newport News, VA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Tire rotation, oil change & inspection
People you can trust with your repairs. Very friendly to their customers.
SW
SHAY W.
Newport News, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
CH (LTC) Shay Worthy
Excellent, friendly, and thorough service with no " up sale".
DK
DELEVIA K.
Yorktown, VA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Best car service local business anywhere!
Quick professional friendly service. Always willing to help. Appreciate you!
CS
Craig S.
Seaford, VA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Always a pleasure to with Western Auto
Love dealing with everybody at Western Auto, they always take care of me.
TF
Tom F.
Yorktown, VA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Fuel leak
I brought my ‘95 Wrangler in thinking I had a leaky gas tank. I planned to leave it for as long as needed to resolve the issue. Amy said it might be a couple of days, which was fine. I had a call within a couple of hours to say they had narrowed the problem to a leaky fuel filter, and within another hour it was resolved. I had my Jeep back in the same day with a much lower bill than I was anticipating originally.
DP
DAVID P.
Yorktown, VA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Always pick Western Auto
In the last two I’ve had oil changes, tire repairs, A/C repair, rim replacements, new plugs…. Everything is always top notch, no issues, and great staff.
JU
Joy U.
Carrollton, VA
Mazda Tribute
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Wheel/brake issue
Very grateful for my service today. Technician addressed my problem which was a rotor. I recently had the front pads and rotors replaced at another shop. Amy was gracious enough to help with my rotor and save me some money. Thank you Western Auto.
KM
Karen M.
Columbia, TN
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Excellence in service and quality
Amy made this whole experience wonderful. From greeting at the service desk, explanation of time for the job, providing clean waiting area with a Bible and other reading material, follow up with communicating additional necessary parts, and settling the (competitively priced) bill all so pleasant first thing on a Monday morning. Would recommend to everyone.
SB
Shannon B.
Williamsburg, VA
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
4 Tire Mount and Alignment
Always, always excellent and trusted service.
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