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West Main Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,496 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

At West Main Auto Repair, you and your confidence are the most important piece of the puzzle. We provide a wide range of automotive repair services for your convenience. And remember, we want to keep you in our loyal customer family. If you don’t see the service you’re looking for, just ask! At West Main Auto Repair, you and your confidence are the most important piece of the puzzle. We provide a wide range of automotive repair services for your convenience. And remember, we want to keep you in our loyal customer family. If you don’t see the service you’re looking for, just ask!

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(315) 866-0230

Business Hours

Mon
7:00 AM - 4:30 PM
Tue
7:00 AM - 4:30 PM
Wed
7:00 AM - 4:30 PM
Thu
7:00 AM - 4:30 PM
Fri
7:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
156 W Main St Mohawk, NY 13407-1018
West Main Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,496 Reviews)

JH
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JOE H.
Little Falls, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Very nice place to do business with.
They got my car in and performed the work in a very reasonable amount of time. The work was professional and they kept me up to date on their progress. I'm very happy with their service.

TT
TAMMY T.
Ilion, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Oil change
The service as well as customer service is always 10/10.
Scott P. from West Main Auto Repair responded on 07/10/2025 09:36 AM

We couldn't be happier to hear that your experience with us has consistently hit the mark at 10/10! Our team is dedicated to providing top-notch service on both the mechanical and customer service fronts. It's great to know we’re hitting the right notes for you! If there’s anything else we can do to keep that score high, just let us know.


FJ
FLORENCE J.
Ilion, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Great place
As usual the service was exceptional. They take pride in their work and it shows. They have me an estimate in detail of exactly what needed to be done. They completed the job and as usual everything is great. Very fair price and completed in few hours
Honest, competent , friendly people. Would highlyrecommend..I have been doing business here for many years.
Scott P. from West Main Auto Repair responded on 07/07/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It sounds like we hit the bullseye with our service, and it's always encouraging to hear that our attention to detail keeps our customers smiling. We strive to provide honest and competent service (and perhaps some friendly banter, too) every time you come in. Your recommendation means a lot to us, and we're glad to have earned your trust over the years. Here’s to many more miles and years of happy driving!


Verified Customer
Ilion, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Fast service
Great mechanics and owner
Scott P. from West Main Auto Repair responded on 07/02/2025 04:07 AM

We appreciate the shoutout to our mechanics and the owner! It's always fantastic to hear that our hard work is recognized. We pride ourselves on delivering quality service, and it seems like we hit the nail on the head with your experience. If your car needs a little extra TLC, you know where to find us!


BV
BERNIE V.
Mohawk, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Extremely happy with the work
They can not do enough for you, always professional
Scott P. from West Main Auto Repair responded on 06/27/2025 09:37 AM

We truly appreciate your kind words! It's great to hear that our team has been able to go above and beyond for you. We take our professionalism seriously, and it’s lovely to know that it shows. If there’s anything else we can assist you with in the future, don’t hesitate to drop by. We're always here, ready to serve!


MB
MIKE B.
Mohawk, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Highly recommend
Excellent work in a timely manner.
Scott P. from West Main Auto Repair responded on 06/22/2025 09:35 AM

We appreciate your feedback! It's great to hear that you found our work to be both excellent and timely. We strive to make every repair feel like a pit stop at the Indy 500 – fast and efficient! If you ever need our services again, we're here and ready to roll.


KR
Kathy R.
Frankfort, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Kathy said this business did not try to take advantage, they were up-front and very honest. She also said they were very polite and she will go back for repairs.
Recommended
Scott P. from West Main Auto Repair responded on 06/17/2025 06:19 AM

We appreciate you taking the time to share your experience with us. It’s refreshing to hear that honesty and politeness still hold a strong place in our business—like a vintage car that just won’t quit! We're glad you felt valued and look forward to tackling any future repairs you might need. Here's to keeping your vehicle running smoothly!


RE
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RON E.
Ilion, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
State inspection
I highly recommend West Main Auto as their service is exceptional, reliable and fast and most important to most folks the price is right!
Scott P. from West Main Auto Repair responded on 06/10/2025 10:08 AM

We're delighted to hear that you found our service to be exceptional, reliable, and fast. It's great to know our prices are hitting the sweet spot too! We always aim to keep our customers happy while keeping the wallet intact. Whenever your vehicle is in need of some TLC, you know where to find us. Keep cruising in style!

Scott P. from West Main Auto Repair responded on 06/16/2025 08:16 AM

Thank you Ron for the great review and recomendation. 


MP
Matt P.
Ilion, NY
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Matt said that everything expected was on time. They did a good job and priced it out right.
Recommended
Scott P. from West Main Auto Repair responded on 06/09/2025 04:15 AM

It's great to hear that everything was on schedule and that you were pleased with the quality of our work! We aim to hit the bullseye every time, and it's fantastic to know we nailed it this time. If your vehicle ever needs a little TLC again, you know where to find us!


JM
Jackie M.
Ilion, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Jackie said very attentive, they finished everything they said they would.
Recommended
Scott P. from West Main Auto Repair responded on 06/09/2025 04:14 AM

We appreciate your feedback! It's great to hear that our team was attentive and delivered on their promises. We believe in keeping our word—much like a toddler at a birthday party with cake, we take our commitments seriously. Thanks for choosing us for your auto repair needs!


JL
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JOHN L.
Frankfort, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
State inspection
I dropped off my car for a state inspection. The office staff was nice and efficient. The inspection was performed and I received a text with pictures and the inspection results as well as a call when my car was ready. Thanks!
Scott P. from West Main Auto Repair responded on 06/01/2025 09:36 AM

We appreciate you taking the time to share your experience! It's always nice to hear when our office staff puts their best foot forward—like the good ole' state inspection boot camp. We're glad you liked the text updates; who doesn’t love pictures of their car in action? We hope your vehicle is running as smoothly as your experience went!


Verified Customer
Ilion, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Great Service!
Always able to get me in quickly, service is great. Wait time is minimal!
Scott P. from West Main Auto Repair responded on 05/20/2025 06:20 AM

We're delighted to hear that you appreciate our quick service and minimal wait times. We know how important it is to get you back on the road without a lengthy pit stop. Our team is always ready to keep things running smoothly for you. Here's to many more efficient visits in the future!


Verified Customer
Ilion, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Affordable, Honest, and Timely Repair
My truck was diagnosed and repaired in a timely manner at an affordable price. Excellent communication with the service advisors. A GREAT place to do business!
Scott P. from West Main Auto Repair responded on 05/20/2025 03:55 AM

We greatly appreciate your feedback! It's fantastic to hear that your truck was diagnosed and repaired without turning into a suspense thriller – we aim for a smooth plot instead. Our service advisors are always here to keep you in the loop, because who doesn’t love a good story? Your support means the world to us, and we’re glad you found us to be a wonderful place to do business!


SO
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STEVE O.
Mohawk, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2025
verified customerVerified Customer
10
Excellent service!
The service was excellent. Oil change and undercoating done in timely manner. Every satisfied with service, price and staff.
Scott P. from West Main Auto Repair responded on 05/19/2025 04:28 AM

We appreciate your feedback on the excellent service you received. It’s great to hear that the oil change and undercoating were completed in a timely manner—timeliness is key in our game! We take pride in our staff and pricing, so it’s wonderful to know they met your expectations. If you have any additional comments or suggestions, we’re all ears for improvements. Happy driving!


Verified Customer
Utica, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Very Pleased
As always very Pleased with my visit. Very happy with the time and service that it took for my vehicle inspection.
Scott P. from West Main Auto Repair responded on 05/16/2025 07:12 AM

We truly appreciate your kind words! It’s always nice to hear that our efforts to provide quick and reliable service are hitting the mark. We like to think of vehicle inspections like a first date—quick, thorough, and hopefully, a pleasant experience. Looking forward to keeping your vehicle in tip-top shape!

Service Coupons and Posts
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We appreciate your feedback on our tire services. It is our goal to provide quality products at reasonable prices, ensuring a smooth experience for our customers. Thank you for choosing West Main Auto Repair. #CustomerSatisfaction #TireService
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Thank you for your kind words. We strive to provide reliable service and fair pricing to all our customers. Your support is greatly appreciated. #WestMainAuto #CustomerSatisfaction
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We appreciate the 5-star review! Thank you for recognizing our fast service and attention to detail. Your satisfaction is our priority. #WestMainAutoRepair #CustomerSatisfaction
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We deeply appreciate your kind words about our service! Thank you for trusting us with your vehicle. We look forward to serving you again. #WestMainAutoRepair #CustomerSatisfaction
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Thank you for trusting us with your vehicles! We're thrilled to hear that you're always pleased with our work. Your satisfaction is our priority. #CustomerSatisfaction #AutoRepair
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We're thrilled to have been your trusted choice for auto services, John! Your continued support means a lot to us. Thank you for the amazing feedback! #CustomerSatisfaction #AutoRepair
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We're thrilled to hear about your positive experience with our state inspection service. Providing a thorough report and addressing urgent repairs is our priority! Thank you for the 5-star review! #CustomerSatisfaction #AutoRepair
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We appreciate your 5-star review! We're glad to hear that your experience with us was hassle-free and informative. We look forward to serving you for any future automotive needs. #CustomerSatisfaction #AutoRepair
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Thank you for the 5-star review! We're thrilled we could help save you money and get your box truck back on the road. Safe travels! #CustomerSatisfaction #WestMainAutoRepair
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We appreciate your ongoing trust in our services. Your satisfaction is our priority. Thank you for choosing West Main Auto Repair.
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Thanks for making us your go-to for auto needs! We appreciate the trust of your family too. We're here to keep those cars in tip-top shape! ? #CustomerAppreciation #AutoRepair
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Thanks for the awesome review, Rebecca! We're thrilled you enjoyed our friendly service and tasty treats. Looking forward to taking care of the rest of your car. ?☕️ #BestAutoRepair
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