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West Kearny Mesa Automotive & Transmission

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(436 Reviews)
86
Write a Review
Schedule Appointment

Score Details

5 stars
89%
4 stars
7%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores™
4.5
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more

Categories
Auto Repair, Tire Repair, Car Maintenance
Contact
(858) 560-0156
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
8027 Balboa Ave Suite A San Diego, CA 92111
Get Directions
West Kearny Mesa Automotive & Transmission's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(436 Reviews)
Write a Review
Recent Reviews
AF
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Andres F.
San Diego, CA
Subaru XV Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
9
Honest service
Staff was friendly and up front with the service recommendations and options
BW
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Bryan W.
San Diego, CA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
135000 miles on Honda CRV.
Need maintenance and additional inspections was completed on time and estimated costs. Personnel were friendly and professional. Very satisfied with West Kearny Mesa Auto.
TP
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Ted P.
Escondido, CA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
great service
quick & helpful service and good recommendations
SB
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Steve B.
San Diego, CA
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Great service from professional people
Mechanics were able to quickly find the problem with my truck
Verified Customer
San Diego, CA
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Expert advice
Carlo brings an expert automotive background to West Kearny Mesa.
The customer service by Carlo and Angelo was excellent.
CS
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Chris S.
San Diego, CA
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/19/2025
verified customerVerified Customer
5
Friendly but did not fix original issue
I took my f150 in for some front end noise. I spent almost $2900 to replace front hubs due to worn wheel bearings and to turn rear rotors and replace pads. I got in the truck and the noise is still there. I have to return next week to see what was missed. I’m afraid I will have to spend a bunch of money to fix the noise and the timing is bad for me. I’m not saying I think the wheel bearings weren’t worn. Just didn’t fix the issue. We will see if it gets resolved next week.
Brian B. from West Kearny Mesa Automotive & Transmission responded on 06/03/2025 05:33 PM

Hi Chris Sullivan,

Thank you for your feedback. We're sorry to hear you initially left feeling uncertain about the repair, even after replacing the worn wheel bearings and servicing the brakes. We understand how important it is to feel confident in your vehicle’s performance—especially after making a significant investment.

We noticed that you didn’t return for a follow-up visit as planned, so we hope that means the noise resolved itself and the repairs did, in fact, address the issue. If anything changes or you're still experiencing concerns, please don’t hesitate to reach out. We're here to help and always happy to follow up.

Thank you again for your business and for giving us the opportunity to work on your F-150.

Best regards,
Brian Bowersock - West Automotive Group

CH
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Carol H.
San Diego, CA
Honda CR-V
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2025
verified customerVerified Customer
8
Good service, but extra fee we were not told about.
We were not told about the "Invoice Payment Processing Fee" at any time, so we were surprized to see it on the invoice. We are guessing it is for credit card processing, and if we were told about it, we would have paid by an alternate means and saved the $55.09.
MM
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Mark M.
San Diego, CA
Volvo XC60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Great Service
Wonderful customer service with great mechanics
JP
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Joe P.
San Diego, CA
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
8
ok
They did what they say they would do.
NG
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Nancy G.
San Diego, CA
Toyota Prius c
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Excellent customer service
Love this place honest and friendly
PK
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Paula K.
San Diego, CA
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2025
verified customerVerified Customer
10
Regular Maintenance
Joseph is always professional and polite and efficient. I bring my car in for regular maintenance every six months. I trust them. Shuttle drivers are polite and friendly and on time.
Verified Customer
San Diego, CA
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Tune up
They do what they say they will do.
AD
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Alan D.
San Diego, CA
Acura MDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Very positive experience
Great professional and friendly service. I appreciate both the honesty and competence.
JG
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Johnny G.
San Diego, CA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Jeep Repair/Service
Easy to schedule, great communication and fast to repair
EC
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Edward C.
San Diego, CA
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2024
verified customerVerified Customer
10
Maintain my suv in good condition
Good job
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