The reviews would make you think these guys are straight up people....They are not: they are not a class act. Their sales people are a bunch of non-professionals and the management doesn't keep deals it makes. If I make a business deal I keep it; that's a foreign concept to these guys. Do not trust this business.
I was very interested in buying a truck this shop had, and talked by phone with three of their sales reps on a Saturday morning. Two said they'd call me back, but never did. I finally talked with the Internet Sales Manager, who seemed very competent, and she and I quickly struck a deal on the vehicle for their asking price. She said the Sales Manager would call me to finalize the details. He promptly called, just a few minutes later, and he and I confirmed we had a clear and unambiguous deal. He sent me the 'out the door' total for the truck, and sent me wiring instructions so I could send in the full cash payment as soon as the banks opened Monday. I offered to put a down payment on a card to secure the deal over the weekend, and was told it wasn't necessary--we had a deal and they would get the car ready for me to pick up. I made an appointment to pick up the car the following Tuesday and bought a ticket to fly down from Northern California to pick up the car. The Sales Manager knew I was buying an airline ticket to do the deal. Late in the afternoon that same day l got a text from him saying the deal was off: apparently the owner of the business had done a deal on the side with someone else for the truck, bypassing and not informing his sales staff, and they were backing out of the agreement we had. My airline ticket? I'm out $400. I guess I'll get credit from Alaska Air for another trip down there: I can't imagine why I would want to go...certainly not to do business with West Coast Auto Sales. This is not an outfit you ever want to do business with.
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I was very interested in buying a truck this shop had, and talked by phone with three of their sales reps on a Saturday morning. Two said they'd call me back, but never did. I finally talked with the Internet Sales Manager, who seemed very competent, and she and I quickly struck a deal on the vehicle for their asking price. She said the Sales Manager would call me to finalize the details. He promptly called, just a few minutes later, and he and I confirmed we had a clear and unambiguous deal. He sent me the 'out the door' total for the truck, and sent me wiring instructions so I could send in the full cash payment as soon as the banks opened Monday. I offered to put a down payment on a card to secure the deal over the weekend, and was told it wasn't necessary--we had a deal and they would get the car ready for me to pick up. I made an appointment to pick up the car the following Tuesday and bought a ticket to fly down from Northern California to pick up the car. The Sales Manager knew I was buying an airline ticket to do the deal. Late in the afternoon that same day l got a text from him saying the deal was off: apparently the owner of the business had done a deal on the side with someone else for the truck, bypassing and not informing his sales staff, and they were backing out of the agreement we had. My airline ticket? I'm out $400. I guess I'll get credit from Alaska Air for another trip down there: I can't imagine why I would want to go...certainly not to do business with West Coast Auto Sales. This is not an outfit you ever want to do business with.