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West Bay Bavarian

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(141 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(415) 457-0820

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1221 Andersen Drive Suite A San Rafael, CA 94901-5337
West Bay Bavarian 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(141 Reviews)

SL
Sam L.
Greenbrae, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
Category: Service
Sam stated that the business is top-notch and he would recommend it to anybody,
Recommended
John B., President/General Manager from West Bay Bavarian responded on 01/31/2022 06:50 AM

Sam good morning.  Thank you very much for your great review of West Bay Bavarian. We appreciate your business very much. Just wanted to also let you know because of Covid 19 and all the things that have come out us this, we are cosing our business after 45 years in Martin on Monday January 31, 2002. 

John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

MB
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MIKE B.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Awesome service!
Thanks again!

NA
NICHOLAS A.
Greenbrae, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Great response
I called West Bay after being recommended by Ron at Dependable who I have know for years after a radiator hose broke. With short notice they took the car in, quickly assessed the problem and the car was done in less that 24 hours.
It is not always easy to find fair and reliable experts for European cars, but I am glad I found them and most likely will be coming back.

JG
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JONATHAN G.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Consistent High Quality
John and the team do a great job of being transparent with what needs to be fixed vs nice to have
John B., President/General Manager from West Bay Bavarian responded on 12/16/2021 08:45 AM

Good morning Jonathan. Thank you for your great review of West Bay Bavarian and we truly appreciate the time you took to fill out the survey. This information is a very valued source for the team. We thank you for your business and will do everything we can to make your visit a successful one. Thank you again.

John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

BW
Bill W.
Bel Tiburon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
Category: Service
Bill said his visit was easy quick and all was good.
Recommended
John B., President/General Manager from West Bay Bavarian responded on 12/16/2021 08:48 AM

Bill good morning and Happy Holidays. Thank you again for your business and great review. We truly appreciate you taking the time to fill out the survey which helps us make sure that every time you come in for service it will be a good one. Thank you again.


John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

AK
Andy K.
California
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
Category: Service
Andy said the business provided timely service at an affordable price , he was overall very satisfied with his experience.
Recommended

RJ
ROBIN J.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Lovely Team!
West Bay takes care of not only my car, but me too!
John B., President/General Manager from West Bay Bavarian responded on 12/16/2021 08:51 AM

Good morning Robin and Happy Holidays. Thank you very much for your business and the time you took to fill out this survey. We greatly appreciate your business so thank you very much and Merry Christmas,Happy Holidays.

John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

HD
HARRY D.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Great!
Took my 328 i in for service. Professional, courteous, and very reasonable price. What more can I say!
John B., President/General Manager from West Bay Bavarian responded on 11/18/2021 09:45 AM

Good morning Harry.  Thank you very much for your great review of West Bay.  We know you have a choice where to have your BMW serviced and we appreciate your business and loyalty. I will pass your review along to the entire staff so they know what we are doing each day works.  Thank you again and see you down the road.

John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

RS
RICK S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Workmanship always done correct
Have been going to West Bay Bavarian for years. They provide one of the best customer experiences, they are very attentive to your and your car’s needs, honest, fair, and make sure everything is to your expectation. Highly recommend them.
John B., President/General Manager from West Bay Bavarian responded on 11/01/2021 12:08 PM

Good morning Rick. Just wanted to drop you a note and say thank you very much for your outstanding review. We appreciate your loyalty and business and I will let the group know of this review. Stay safe and have a wonderful Holiday season.

John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

JT
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JOHN T.
Richmond, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Outstanding service
I had an a/c issue with my car that ended up being an extremely difficult repair. West Bay Bavarian honored the estimate even after the added difficulty was discovered. They kept me informed during the process and offered me a loaner during the repair.
I could not be happier with the result.

AW
ANNE W.
Bel Tiburon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
10
Excellent Service!
Excellent, friendly, fast service!

WC
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WALTER C.
San Rafael, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
verified customerVerified Customer
10
Very professional
My vehicles have been serviced by W B V for over 20 years .They have always been fair and competitive with rates and services.

TT
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TOM T.
San Rafael, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
2011 M3
Good as new thanks to the folks at West Bavarian. Honest and reliable. Tom Tucker
John B., President/General Manager from West Bay Bavarian responded on 09/23/2021 09:38 AM

Good morning Tom. Thank you very much for your great review of West Bay Bavarian. I will pass this on to the group so they know their efforts are appreciated. We are also pleased that you enjoy driving your M3, great car.
Thank you again for your business and loyalty.

John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

TM
TYLER M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
verified customerVerified Customer
10
Quality, Honest BMW Techs
West Bay are the BMW pros in Marin. They have top notch quality work so when I go in for something, I know it’ll be done properly right down to the torque spec.

West Bay is also very communicative. I suggested some repairs and they called back and said the parts were still healthy and asked me if I still wanted to proceed. That shop honesty is what keeps me coming back.

DR
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DAVID R.
Novato, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customerVerified Customer
10
Great
Terrific work and great to work with. And a LOT less expensive than the dealer. Do not hesitate…just go.
John B., President/General Manager from West Bay Bavarian responded on 08/30/2021 08:55 AM

David thank you for your business and support of West Bay. The comments will be passed to the staff and thank you again for your loyalty.

John Bottari
President/General Manager
415-457-0820
West Bay Bavarian

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