business image

West Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,106 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

http://shop14508.m1multisite001.wpengine.com/ http://shop14508.m1multisite001.wpengine.com/

Categories
Car Maintenance, Auto Repair, Tire Sales and Repair
Contact
(413) 684-1903

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
9:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
24 Depot St Dalton, MA 01226-1806
West Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,106 Reviews)

SV
SUE V.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
9
As always great service.
I have always had good service at West Auto. Questions, concerns always taken care of.
It’s is great having an auto maintenance and repair company in town.
West A. from West Automotive responded on 04/30/2025 05:01 AM

We appreciate your confidence in us at West Automotive! It’s fantastic to know that we’ve been able to address your questions and concerns effectively. We strive to provide quality service, and it’s always rewarding to hear that our efforts are making a difference. Here’s to keeping your vehicle happy and healthy!


TK
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Possibly the best auto repair in the Berkshires.
I or other family have had at least a dozen jobs done here. Amazingly upfront, very quick, great rates. They always know the right parts, oils, tires (not all garages do). Honestly, I can't understand how they do it when most other garages seem like they can't, then always charge more
. Not these guys. My whole family loves them.
West A. from West Automotive responded on 04/28/2025 04:11 AM

It sounds like you and your family have quite the relationship with us, and that makes our day! We're glad to hear you appreciate our upfront approach and quick service. We believe in fixing cars and not charging you an arm and a leg for it—just your trusty wheels and some cash! We promise to keep having the right parts and knowledge to give you a great experience every time. Your loyalty is what drives us, and we hope to keep earning that love from you and your family!


LW
Laurie W.
Massachusetts
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
Category: Service
Laurie said they are very courteous and on time. She said they do a good job and are reasonably priced.
Recommended
West A. from West Automotive responded on 04/29/2025 04:39 AM

We appreciate you taking the time to share your thoughts! It sounds like the team managed to impress you with their punctuality and courtesy – it’s like they have a sixth sense for timing and good manners! We’re also glad to hear you found our services reasonably priced. We aim to deliver quality work without requiring a second mortgage. Looking forward to your next visit!


KP
Keith P.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
Category: Service
Keith said that they did an awesome job at a reasonable price.
Recommended
West A. from West Automotive responded on 04/27/2025 09:33 AM

We appreciate your feedback! It sounds like our team hit the nail on the head with both quality and price—like finding the last piece of pizza in the fridge. We're glad you had a positive experience and look forward to keeping your vehicle in top shape for all your future adventures.


HA
Heather A.
Massachusetts
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Heather said they did everything in a timely fashion, were really honest about what it was, she thought it would be way more. She was very happy with the outcome and she will definitely be back there.
Recommended
West A. from West Automotive responded on 04/22/2025 04:34 AM

We appreciate you sharing your experience! It's great to hear that our team was honest and efficient. We all know that surprises are best left for birthdays, not car repairs. Glad we could help you avoid any unexpected bumps in the road, and we look forward to assisting you again in the future!


IP
gravatar
IVOR P.
Hinsdale, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2025
verified customerVerified Customer
10
Once again ALL BASES COVERED
OOPS The review platform is too complicated.
West A. from West Automotive responded on 04/17/2025 10:20 AM

We understand that navigating review platforms can sometimes feel like trying to decode an ancient script. We appreciate you taking the time to share your thoughts, even if the process wasn't a walk in the park. If there are any specific concerns or feedback you'd like to share, we're all ears! Your experience matters to us, and we're here to help make it smoother next time.


LT
gravatar
Lynn T.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Excellent
My vehicle was taken in very quickly and the requested oil change was done along with the inspection of my truck which I asked for and I also needed my rear brakes replaced which was done the same day at a reasonable price. Love the convenience of Intown automotive repairs at reasonable price
West A. from West Automotive responded on 04/16/2025 10:00 AM

It's fantastic to hear that your vehicle got the VIP treatment! We're glad we could accommodate your oil change, inspection, and rear brake replacement all in one visit—now that's what we call efficiency! We're all about keeping those wheels turning without breaking the bank. Here's to smooth rides and hassle-free automotive care!


DF
David F.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
New tires
Always a great job and on time
West A. from West Automotive responded on 04/13/2025 09:34 AM

We appreciate your feedback! It's fantastic to hear that we consistently hit our marks – both in quality and punctuality. We aim to keep your wheels turning without any unexpected pit stops. If there’s anything else we can do to keep that great experience rolling, just let us know!


EC
ED C.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Great service as always
West Automotive has been taking care of my vehicles for nearly 20 years. Always satisfied.
West A. from West Automotive responded on 04/01/2025 04:04 AM

We appreciate the loyalty you've shown us over nearly two decades! It's fantastic to hear that we've been able to keep you satisfied all this time. Here's to many more years of keeping your vehicles in tip-top shape! Your trust means the world to us, and we promise to keep delivering the quality service you deserve.


TA
Tina A.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
The very Best
Take care of what you need without trying to sell 10 things more and always with great customer service Highly recommend
West A. from West Automotive responded on 03/31/2025 04:08 AM

We appreciate your fantastic feedback! It's refreshing to hear that you experienced a no-nonsense approach while receiving top-notch customer service. We understand that car care shouldn't feel like a sales pitch—more like a friendly chat with a knowledgeable pal under the hood. Your recommendation means a lot to us, and we're here whenever you need anything for your vehicle. Drive safe out there!


AK
gravatar
Amanda K.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Excellent service
West Automotive does high quality work, communicates well, takes time to listen, makes sure you're happy with your service, & they have a clean comfortable waiting area. Couldn't be happier that we found them!
West A. from West Automotive responded on 03/18/2025 07:03 AM

We truly appreciate your wonderful feedback! It sounds like our team hit the nail on the head with both the service and the waiting area—who knew a clean space could be so comforting? We love that you're happy with our communication and care; after all, we believe every visit should feel like catching up with a friend. Here’s to keeping your vehicle in tip-top shape!


PH
PETE H.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Always good service
I’ve been doing business with West automotive for the last six years. I received nothing but quality service and dependability. I’d recommend them
West A. from West Automotive responded on 03/18/2025 04:58 AM

We genuinely appreciate your loyalty over the past six years. It seems like your car has become quite fond of our services, and who can blame it? Quality and dependability are the two things we aim for, so it’s great to hear we’ve hit the mark for you. Thanks for the recommendation—consider it treasure on our map of satisfied customers!


FB
Frank B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
We were referred to west automotive by a friend and this is our second time with them and we are very happy with their work. We highly recommend you to our friends to see them for car repairs.
We were referred to West Automotive by a friend and this is our second time with them and we are very happy with their work. We highly recommend to our friends to see them for car repairs.?
West A. from West Automotive responded on 03/17/2025 04:01 AM

We appreciate your kind words and are glad to know that your experience with us has been consistent and positive! It’s great to have friends spreading the word—we must be doing something right. If our team ever starts holding car repair classes, we’ll be sure to let you know. Until then, we'll keep the engines running and the smiles coming!


TC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Routine Service and vehicle check
Quick in and out appointment. Always excellent service. Customers here in the area are lucky to have you guys and we know it.
West A. from West Automotive responded on 03/13/2025 03:57 AM

We appreciate you taking the time to share your thoughts! We're glad to hear that your appointment was quick and that our service continues to meet your expectations. It’s great to know that customers in the area recognize the quality we strive for. We promise to keep up the speed and excellence—after all, nobody has time for a slow pit stop in the fast lane of life!


TC
TIM C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Excellent service as always
Be back with the car on Wednesday. Honest and professional
West A. from West Automotive responded on 03/11/2025 03:59 AM

We appreciate your trust in us and are glad to hear that you found our team honest and professional. We look forward to seeing you on Wednesday with your car—it’s always nice to have a return visit, especially when it involves automobiles rather than laundry! Safe travels until then!


Displaying Review 1 - 15 of 1106 in total
Service Coupons and Posts
We’re thrilled to hear you appreciated our thorough and prompt service! 🚗💨 At West Automotive, we believe every car deserves VIP treatment! Thanks for trusting us with your ride! 🌟 #CustomerAppreciation #WestAutomotive
Learn More

We love hearing that our customers feel respected! At West Automotive, you come in as a driver and leave as a VIP! 🚗✨ Thanks for the great review, and keep those engines running! 💪 #CustomerRespect #WestAutomotive
Learn More

Thank you for the kind words! We're all about honesty here—no patching up things that don’t need a tune-up! 🚗💨 Speedy service is our jam, and we're thrilled you noticed! Come back anytime for more car care! #CustomerAppreciation #WestAutomotive
Learn More

Thank you for the fantastic review! 🚗 We're glad we could keep your Honda CRV running smoothly and your check engine light off! We're always here to make car troubles a little less troublesome. 🛠️ #WestAutomotive #CarCareExperts
Learn More

Thank you for the great vibes! ?✨ Timely oil changes and tire rotations are our jam! We appreciate your trust in us to keep your ride smooth and speedy. Keep rolling with confidence! ? #WestAutomotive #SmoothRides
Learn More

Thanks for the high praise! We always strive to keep your ride running smoothly—like a well-oiled machine! ?? We're grateful for your trust in us! #BestService #WestAutomotive
Learn More

We love when we can silence those abnormal sounds! ?? Thanks for trusting us with your wheel bearing—you were back on the road in no time! ?? We appreciate the kind words and your recommendation! #WestAutomotive #CarCareExperts
Learn More


?? We're thrilled to hear about your smooth braking experience! Our team loves turning “pulsing” into “perfect”! Thanks for trusting us with your truck. We promise to keep the brakes on point and the smiles rolling! ? #BrakingBad #WestAutoCare
Learn More


? Thank you for the stellar review! ? We're thrilled to hear you had a great experience with Greg. Look forward to seeing you again! #CustomerSatisfaction #AutoCare
Learn More

Thanks for the 5-star review! We're thrilled we could help with all the car issues. ? Our team loves going the extra mile for customers like you! #HappyCustomers #CarCare
Learn More

? We're thrilled to hear that we could swiftly resolve the issue for you, and we appreciate your understanding! Thank you for the wonderful review, Carlton. Your support means the world to us! ?? #CustomerSatisfaction #CarCare
Learn More

Thanks for the 5-star review, Dick! ⭐️ We're thrilled you found our service timely and budget-friendly. Looking forward to keeping your wheels rolling smoothly! ? #HappyCustomers #WestAutomotive
Learn More

✨ Thanks for the stellar review, Kevin! ⭐️ We strive to keep things speedy without compromising quality. ?? We appreciate your support! #CustomerSatisfaction #WestAutomotive
Learn More


Thank you for your kind words, Brenda! ? We're so glad you trust us for your automotive needs. ? #WestAutomotive #Dalton
Learn More

Thank you for your kind words, Ivor! We're so glad we could help you get back on the road. ? #WestAutomotive #Dalton ???
Learn More

?? Thanks for choosing us! We're glad we could help you out. #OilChange #Dalton ??
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.