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West Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,142 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

http://shop14508.m1multisite001.wpengine.com/ http://shop14508.m1multisite001.wpengine.com/

Categories
Car Maintenance, Auto Repair, Tire Sales and Repair
Contact
(413) 684-1903

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
9:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
24 Depot St Dalton, MA 01226-1806
West Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,142 Reviews)

CS
Chip S.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Service, price excellent!
Service, spot on! Communication, spot on! Highly recommend to anyone

JJ
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Jim J.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
10
Rear brakes
Done quick, done right in a day.
West A. from West Automotive responded on 08/08/2025 06:40 AM

We're glad to hear that your experience was smooth and efficient! When it comes to getting things done, we like to think of ourselves as the superheroes of the automotive world. Quick and done right? That’s the goal! Your support means a lot to us.


SB
Steve B.
Massachusetts
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
Category: Service
Steve said every time he goes there, everybody knows what's going on and they know what to do right away. It's always been good and they're very knowledgeable.
Recommended
West A. from West Automotive responded on 08/10/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like you’ve found our team to be a well-oiled machine—ready to tackle any automotive adventure you bring their way. We're glad to hear you feel confident knowing that knowledge is just a conversation away. Here’s to keeping your vehicle running smoothly and efficiently!


JF
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JOHN F.
Peru, MA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
West Auto
Everything was done right, thank you
West A. from West Automotive responded on 08/06/2025 04:47 AM

We appreciate your feedback! It's great to hear that everything went smoothly and according to plan. We strive for perfection, and it seems like we hit the mark this time. If there's anything else we can help you with, just let us know—our toolbox is always ready for action!


SM
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STAN M.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Automobile work
Great work great shop
A+
West A. from West Automotive responded on 07/29/2025 04:59 AM

THANK YOU FOR YOUR FOR REVIEW. WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN 


JG
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JOE G.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
9
Side light
Tough spot to get to,west auto took care of it unsheduled.Great people to deal with.
West A. from West Automotive responded on 07/28/2025 04:11 AM

Thank you for your feedback! We're glad we could help you out, even when you found yourself in a tight spot. Our team aims to make those unexpected visits a bit smoother, and it's always nice to hear that our efforts are appreciated. We hope your vehicle is back on the road, and we’re here whenever you need us!


JJ
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James J.
Peru, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Front brakes
Done fast and done right as usual.
West A. from West Automotive responded on 07/25/2025 12:20 PM

We appreciate your feedback! It’s great to know that we could get things done quickly and correctly for you. Our team takes pride in their work, so hearing this really gives us a boost. We hope to keep the momentum going with future visits!


PC
Peter C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Exhaust repair
Exhaust broke and West Auto saved me a lot of money by repairing the area where exhaust pipe broke.
West A. from West Automotive responded on 07/24/2025 04:13 AM

We appreciate you sharing your experience with us! We're delighted that our team could come to the rescue and save you some cash while fixing up that exhaust problem. It's always our goal to help keep your car running smoothly—while keeping your wallet happy, of course. If any other automotive mysteries arise, give us a shout!


BW
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Brian W.
Peru, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Front end work on Ram
Had problem diagnosed elsewhere. Estimated for repair was too high. West's estimate for repair was much lower. Brought truck in for service and discovered that original diagnoses was incorrect. They promptly correctly diagnosed and repair front end issue.
West A. from West Automotive responded on 07/24/2025 04:12 AM

We appreciate you sharing your experience! It sounds like West Automotive saved the day and your wallet too. Misdiagnoses can feel like a bad plot twist, but we’re glad our team could turn the story around and get your truck back in prime condition. If only all problems could be resolved as easily as truck repairs! We hope you enjoy the smooth ride ahead.


DS
DOMINIC S.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
AC
AC went out. Got it fixed pretty quickly.
West A. from West Automotive responded on 07/24/2025 04:10 AM

We're glad to hear that we could help you out in a pinch! Nothing quite like the comfort of a cool breeze on a hot day, right? If your AC ever decides to act up again, you know where to find us. Appreciate your business!


MD
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Marlene D.
Windsor, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
New Brakes
Easy appointment and timely scheduling. Received a call before work was started with what it was going to cost. Done very quickly. Friendly, courteous drop off and check out. Thank you!!
West A. from West Automotive responded on 07/21/2025 09:33 AM

It sounds like we hit the sweet spot with your visit! We’re happy to hear that the appointment process was a breeze and that you were kept in the loop about costs. Quick service, friendly folks, and communication—sounds like our recipe for automotive success! Wishing you smooth driving ahead, and if your car ever needs a pit stop, you know where to find us.


BM
Benjamin M.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Great service! Goes above and beyond
Greg and team is always accommodating and pays attention to detail. Been using them for years and never disappoints.
West A. from West Automotive responded on 07/18/2025 08:07 AM

We're glad to hear that Greg and the team have earned your trust over the years! It sounds like they’ve got a keen eye for detail and a knack for making sure you feel accommodated. Here’s to many more years of keeping your vehicle running smoothly—and we promise we won't let the fame go to our heads!


Verified Customer
Peru, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Oil change
Swift service. Easy in and out.
West A. from West Automotive responded on 07/16/2025 01:47 PM

We're glad to hear that you found our service swift and convenient! In and out quicker than a cat chasing a laser pointer—now that’s what we aim for! Your satisfaction makes our day, and we appreciate you taking the time to share your experience with us. Here's to smooth rides ahead!


DH
Drew H.
Becket, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
A shop you can trust
West Automotive on Depot street in Dalton has helped me time and time again, whether my vehicle needed an oil change or had a major issue that needed to be looked at and fixed. The shop has professional mechanics that will get to the root of the problem with your vehicle and not gouge you with huge labor costs. I send all my family and friends to get their vehicles serviced and worked on by the skilled mechanics at West Automotive because they are people I can trust. I'd just like to say thank you to the owner Greg, Jesse at the front desk and all the skilled mechanics at West Automotive that have done such a great job through out the years! Thank you guys!
West A. from West Automotive responded on 07/15/2025 04:22 AM

It's fantastic to hear that West Automotive has become your go-to pit stop for everything from basic oil changes to major repairs. Our team prides itself on getting to the nitty-gritty of vehicle issues without emptying your wallet in the process – a win-win in our book. We appreciate you sending your family and friends our way; referrals are the highest compliment we can receive. We're glad to know that Greg, Jesse, and the rest of our skilled mechanics have kept your rides running smoothly over the years. Here's to many more miles ahead, all without the drama of unexpected car troubles!


JH
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Joseph H.
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Excellent Service
Jesse always strives to accommodate my schedule. The service is always excellent and reasonable.
West A. from West Automotive responded on 07/01/2025 07:01 AM

We’re pleased to hear that Jesse has been able to work his scheduling magic for you! It’s great to know that our service hit the mark for you—after all, excellent service shouldn't feel like a luxury. We appreciate your loyalty and look forward to keeping those wheels turning smoothly!


Displaying Review 1 - 15 of 1142 in total
Service Coupons and Posts
We’re honored to be your family’s go-to for car service! 🚗💨 Honesty and thoroughness are our middle names (okay, maybe not, but you get the point!). Thank you for choosing West Automotive! #CarCare #FamilyService
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Thanks a ton for the kind words! 🚗✨ Great service is what we aim for—like your car, we keep things running smoothly! We're delighted to have you as part of the West Automotive family. #CustomerCare #AutoLove
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We appreciate the love! 💖 We're thrilled you enjoyed our service and found our prices reasonable. We're here to keep your ride smooth and wallet happy! 🚗💨 Thank you for choosing West Automotive! #CustomerAppreciation #WestAutoCare
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We’re thrilled to hear you appreciated our thorough and prompt service! 🚗💨 At West Automotive, we believe every car deserves VIP treatment! Thanks for trusting us with your ride! 🌟 #CustomerAppreciation #WestAutomotive
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We love hearing that our customers feel respected! At West Automotive, you come in as a driver and leave as a VIP! 🚗✨ Thanks for the great review, and keep those engines running! 💪 #CustomerRespect #WestAutomotive
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Thank you for the kind words! We're all about honesty here—no patching up things that don’t need a tune-up! 🚗💨 Speedy service is our jam, and we're thrilled you noticed! Come back anytime for more car care! #CustomerAppreciation #WestAutomotive
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Thank you for the fantastic review! 🚗 We're glad we could keep your Honda CRV running smoothly and your check engine light off! We're always here to make car troubles a little less troublesome. 🛠️ #WestAutomotive #CarCareExperts
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Thank you for the great vibes! ?✨ Timely oil changes and tire rotations are our jam! We appreciate your trust in us to keep your ride smooth and speedy. Keep rolling with confidence! ? #WestAutomotive #SmoothRides
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Thanks for the high praise! We always strive to keep your ride running smoothly—like a well-oiled machine! ?? We're grateful for your trust in us! #BestService #WestAutomotive
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We love when we can silence those abnormal sounds! ?? Thanks for trusting us with your wheel bearing—you were back on the road in no time! ?? We appreciate the kind words and your recommendation! #WestAutomotive #CarCareExperts
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?? We're thrilled to hear about your smooth braking experience! Our team loves turning “pulsing” into “perfect”! Thanks for trusting us with your truck. We promise to keep the brakes on point and the smiles rolling! ? #BrakingBad #WestAutoCare
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? Thank you for the stellar review! ? We're thrilled to hear you had a great experience with Greg. Look forward to seeing you again! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review! We're thrilled we could help with all the car issues. ? Our team loves going the extra mile for customers like you! #HappyCustomers #CarCare
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? We're thrilled to hear that we could swiftly resolve the issue for you, and we appreciate your understanding! Thank you for the wonderful review, Carlton. Your support means the world to us! ?? #CustomerSatisfaction #CarCare
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Thanks for the 5-star review, Dick! ⭐️ We're thrilled you found our service timely and budget-friendly. Looking forward to keeping your wheels rolling smoothly! ? #HappyCustomers #WestAutomotive
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✨ Thanks for the stellar review, Kevin! ⭐️ We strive to keep things speedy without compromising quality. ?? We appreciate your support! #CustomerSatisfaction #WestAutomotive
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Thank you for your kind words, Brenda! ? We're so glad you trust us for your automotive needs. ? #WestAutomotive #Dalton
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Thank you for your kind words, Ivor! We're so glad we could help you get back on the road. ? #WestAutomotive #Dalton ???
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?? Thanks for choosing us! We're glad we could help you out. #OilChange #Dalton ??
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