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SureCritic / Werner Genesis
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Werner Genesis

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)
-6
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Score Details

5 stars
83%
4 stars
7%
3 stars
4%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
5
Total ReScores™
4.8
ReScore™ Average
-6
Net Promoter Score ®

Business Details

Categories
Contact
(850) 575-1000
No Business Hours Provided

Business Hours

* No Time Zone Provided
252 Sw Capital Circle Tallahassee, FL 32304
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(20 Reviews)
Write a Review
Recent Reviews
AT
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Andrew T.
Port Saint Joe, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2022
8
Category: Service
Changed Our Opinion ?
I left a scathing review before and was going into this appointment optimistic, but cautious. I couldn’t be happier that the past was just that … the past. We had service set up for December 13th. We arrived about 5 minutes early. It literally looked like Genesis day. There were several already being checked in, but they were super prompt and helped us immediately. They had our loaner car ready and we were on our way to run our errands in Tally. Approximately 2 hours later we got the text that our car was ready. We had just sat down to grab some lunch, so we ate and then headed back to Werner. The car was serviced, clean and ready to go. Everyone was extremely nice and there were absolutely no issues!! It was EXACTLY what we expect from a service department that deals in luxury vehicles. I called Trey out before (when things didn’t go so well) and I’m gonna call him out again … but this time it’s for being SUPER PROFESSIONAL and a pleasure to work with. Thanks Werner Genesis Service Dept. I hope you all have a Merry Christmas. ?
AT
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Andrew T.
Port Saint Joe, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2022
2
Category: Service
Werner Way Means NO SERVICE
Purchased a GV80 in September of 2022. The buying experience was great and James was outstanding. That is where the great service ended. We had purchased the Werner Way package and have had great service there with our previous vehicle.
No more. The total lack of communication and professionalism is beyond belief. We were supposed to have our vehicle picked up and a loaner exchanged for a communication error in the vehicle. We were supposed to have been contacted when the driver left and expected arrival time. Exchange was scheduled for 10am Eastern time. No contact was made from the dealership about the driver leaving. When we called the excuses started. “Driver thought there was a time difference”, “The driver has tried to call and text you” “The driver contacted the wrong number” which by the way was written out correctly on the paper the driver had. He finally shows up at 11:15am Eastern in a stripped down Hyundai. Which we we’re not informed that they didn’t have a Genesis loaner. So we refused to let the young man take our vehicle.
The dealership never tried to reach out to us and ask why it was refused or what they could do to help solve this issue. We left several messages for 2 days with no response. And you would be correct that we are fuming mad at this point. The following people were either left voice messages, text messages or emails. Marcus Ancheta, Justin Roberson, Trey, Jack Barron and even an email sent to Rick Gladwell. None of whom replied.
Trey did get on the phone today. I said my piece, he said his and then he promptly hung up. They have yet to just take responsibility and continue to make excuses.
SP
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Sundaben P.
Tallahassee, FL
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
10
Category: Service
Very good service and very good service management
Very good service and very good service management
Very good environment
Alfred H.
Crestview, FL
2021 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2022
2
Category: Service
My vehicle was turned in to your dealership to replace the front panoramic roof glass and for creaking/cracking noise in the rear cabin area.
My vehicle was turned in to your dealership to replace the front panoramic roof glass and for creaking/cracking noise in the rear cabin area. These problems were initially identified in Nov 2, 2021. The panoramic roof glass was successfully replaced Feb 17, 2022 (thanks). However, the noise problem was not taken care of. I addressed to recurring problem with the service department representatives and am still waiting for resolution. It is disappointing to say the lease, with no resolution in sight and I am still making monthly payments for a vehicle that supposed to be high quality/end, but instead is producing noises in the rear cabin area as if it were a low-end vehicle.
MARCUS D A. from Werner Genesis responded on 02/17/2022 06:10 AM

Thank you for your response and I hope Tre got everything cleared up with you and look forward to seeing you on Monday.

TL
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Tim L.
Enterprise, AL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2021
0
Category: Service
Almost 3 hours for oil change
I made appointment for an oil change and was told no loaner was available. I arrived 10 min early for my appointment, and my vehicle was taken into the bay shortly afterwards. After waiting over 2 1/2 hours I found a service advisor to ask when I could get my vehicle back. He searched for a while then told me it was waiting to be washed. He could give me no explanation why the oil change would take so long only that all Genesis service managers were out that day. It was 2 hours 50 minutes before I got my key back.
MD
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Marc D.
Tallahassee, FL
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customerVerified Customer
10
Category: Service
Great experience
I strongly recommend this dealership
Employees worked with
MA
MARCUS ANCHETA
Verified Customer
Lynn Haven, FL
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customerVerified Customer
Category: Service
Fast and friendly service
Once in line for service, we received our loaner to drive around Tallahassee which we did. It was a 2021 G80 and very nice. Our car was ready in three hours and was cleaned and detailed! Very pleased with Marcus Ancheta and Lee who worked in customer service.
Recommended
Employees worked with
MA
MARCUS ANCHETA
Verified Customer
Quincy, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
verified customerVerified Customer
Category: Service
No comment
No comments
Recommended
Employees worked with
MA
MARCUS ANCHETA
IA
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Iyad K A.
Tallahassee, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Service
Great service
Dee in service department is awesome. Oil change and maintenance appointments never been so smooth and fast. Enjoying the genesis service valet!
Recommended
Employees worked with
MA
MARCUS ANCHETA
Verified Customer
Tallahassee, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
verified customerVerified Customer
Category: Service
Car service
Overall great service
Recommended
BW
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Bette W.
Midway, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2020
verified customerVerified Customer
Category: Service
Everyone is so kind and always want to asst. you
Great dealership to purchase a car!
Recommended
EK
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Etele K.
Boca Raton, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2020
verified customerVerified Customer
Category: Service
Exceptional service!
The whole team was outstanding with service, performance and all!
Recommended
Employees worked with
MA
MARCUS ANCHETA
Verified Customer
Midway, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020
verified customerVerified Customer
Category: Service
Having great people
Great service -car salesperson-Mr.Credic
Recommended
Employees worked with
MA
MARCUS ANCHETA
Verified Customer
Tallahassee, FL
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2020
verified customerVerified Customer
Category: Service
Quality
I purchased by Genesis G90 at another dealership and had my first service with Werner Genesis this week. Every aspect of services from pickup, to delivery, to detailing was outstanding.
Recommended
Employees worked with
MA
MARCUS ANCHETA
DN
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Daniel N.
Tallahassee, FL
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/27/2020
verified customerVerified Customer
Category: Service
Great service
Love having the valet experience!
Recommended
Employees worked with
MA
MARCUS ANCHETA
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