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Import Authority

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,603 Reviews)
98
Write a Review
Schedule Appointment

Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores™
5.0
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Serving the Tallahassee area since 1994. Serving the Tallahassee area since 1994.

Categories
Auto Repair, Import Auto Repair, Car Maintenance
Contact
(850) 574-8588
Visit Website
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2877 W Tharpe St Tallahassee, FL 32303-1179
Get Directions
Import Authority's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,603 Reviews)
Write a Review
Recent Reviews
AF
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ANTHONY F.
Crawfordville, FL
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Awesome service
That you for your patience and fantastic service. Appreciate you always going the extra mile and your honest communication of the issue and repair options.
LD
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LAURA D.
Tallahassee, FL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Wouldn't trust anyone else!
As always, they did an excellent job and were extremely thorough. Went above and beyond to make sure everything was completed.
Verified Customer
Quincy, FL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Great Service
These guys never disappoint. Always great service and, this is huge, I can trust them to do a fantastic job.
HL
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HONG L.
Tallahassee, FL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Exceptional Service and Quality Products
The customer service was exceptional, as they kept me updated throughout the entire process.
I highly recommend this shop.
Verified Customer
Tallahassee, FL
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Awesome folks.
Great
MW
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MARY W.
Tallahassee, FL
Acura TSX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
New customer
Wet professional. Felt they were very honest.
JG
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JASMINE G.
Tallahassee, FL
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
The Best in Town
Import Authority is the Best in Town. Great staff, excellent service provided. Always providing impeccable customer service. Friendly staff and they are awesome at explaining the diagnostics and repairs required to repair your vehicle.
AG
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ANGIE G.
Tallahassee, FL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2025
verified customerVerified Customer
10
Excellent!
Import Authority is vehicle service at its very best. From diagnostics and repair to customer service, the fine folks at Import Authority have the character and expertise that take the worry and hassle out of the car repair experience. Thank you Import Authority for taking such great care of our whole family!
ML
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MICHAEL L.
Tallahassee, FL
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Excellent service, Friendly people
Nice work
Verified Customer
Tallahassee, FL
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
Everything went smoothly!
Professional and respectful! Well done!
TG
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Terry G.
Tallahassee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
10
This shop rocks!
I will not take my car anywhere else. This is a trustworthy shop with a sense of humor.
GM
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GAIL M.
Tallahassee, FL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
They listen and explain
I went for a second opinion to find out why my regular mechanic was having trouble fixing my car. Clinton talked with me for quite awhile on the phone, and made an appointment for me to bring it in. He called my mechanic letting him know how it needs to be repaired correctly. I couldn't pick it up that day, so they let me leave it there over the weekend. They also have a shuttle service in the morning.
DP
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DAVID P.
Tallahassee, FL
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Efficient, straight forward, honest service at a fair price.
Very pleased with service. Diagnosis of problem delivered in a straightforward manner. Advice offered valuable. Work done promptly. Price for service very fair.
RM
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ROBIN M.
Tallahassee, FL
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Headlight problem
It was my mistake that I didn’t push the bulb into the receptacle far enough. These guys got me in the next day, solved the problem and had me cheerfully out the door. No charge. This is a thoughtful, stable personable group of mechanics. Great shop!
Verified Customer
Tallahassee, FL
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Brake Inspection--determine need to replace
Import Authority went above and beyond normal expectations for my service (a senior citizen) on a wet, rainy day. I have been a loyal customer for over 30 years.
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