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Import Authority

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,584 Reviews)
98
Write a Review
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
4
Total ReScores™
5.0
ReScore™ Average
98
Net Promoter Score ®

Business Details

About

Serving the Tallahassee area since 1994. Serving the Tallahassee area since 1994.

Categories
Auto Repair, Import Auto Repair, Car Maintenance
Contact
(850) 574-8588
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2877 W Tharpe St Tallahassee, FL 32303-1179
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Import Authority's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,584 Reviews)
Write a Review
Recent Reviews
JG
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JASMINE G.
Tallahassee, FL
Nissan Maxima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
The Best In Town
Import Authority has always been amazing to do business with. Great Service, Great Staff and Impeccable performance.

Thank you Import!
Verified Customer
Tallahassee, FL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Always courteous and professional
The service is excellent and staff is very knowledgeable.
JL
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JERRY L.
Tallahassee, FL
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Still giving great service
I've been a customer for many years and this shop is the best. Service is excellent. The guys know what they are taliking about and can explain what needs to be done in an uncomplicated manner. They keep my cars running well.
CN
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CHERYL N.
Tallahassee, FL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
This group of super-cool mechanics treat me with respect, as is my 600 mile/year driving record deserved it.
MY 2011 Honda CRV runs as nimbly as the day I got it; and , most importantly, the guys at Import Aurthority have assured that I have never been stranded on the road with some signal blinking on my dashboard. They anticipate what might happen because of my unusual driving habits and take care of it ahead of time. And, they're hilarious! If I have to get up at the @%$*# time it takes to get my car in, at least it's quite enjoyable once I get there.
RS
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ROBERT S.
Tallahassee, FL
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Major Service and problems resolved
I’ve got a 2007 Toyota 4Runner with an 187k miles and knew I was due for a timing belt and water pump and a bunch of other service items. Just before bringing it in for that, I had a bunch of warning lights go on on the dash. Clint kept me informed all along the way, including the discovery of critters that had chewed some of the wiring. They fixed everything, trucks running great and I’ve found my independent auto repair shop for my Toyotas going forward. Thanks guys.
Verified Customer
Tallahassee, FL
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Excellent service as always. The gold standard in Tallahassee
Excellent service as always. The good standard in Tallahassee.
AA
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ANN A.
Tallahassee, FL
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
The BEST!!!!!
The crew at Import is consistently professional, helpful, and cheerful. What more can I say?? The best part is the ambience which surrounds me while I indulge in the best sofa on the planet and the company of my fish friends as I await delivery of my revived Subaru. My experience set the mood for the rest of my day. Thank you, you guys, for the best customer service in Tallahassee!!!! ann
JM
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JEFF M.
Tallahassee, FL
Mazda CX-5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Always a pleasure
Two very important parts of good automotive service are expertise and empathy.
I can depend upon these folks to provide an accurate diagnosis, and to treat my vehicle as if it were their own.
That's a big relief :)
BB
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BOB B.
Tallahassee, FL
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
verified customerVerified Customer
10
Great people, great service!
I've never even considered using another service in the many years the Import Authority team has taken care of our cars. Good, reliable people, who are there to help us, and who stand behind their work.
MR
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MARK K R.
Tallahassee, FL
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Another Awesome Service
Thank you Import Authority for continuing to provide excellent service for my vehicles. You are certainly my “go-to” facility for all my vehicle service needs.
MR
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Mark R.
Tallahassee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
10
A trusted repair shop
Import Authority is my trusted repair facility for my vehicles. They provide excellent service at fair prices.
SF
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Steve F.
Tallahassee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
Only shop I take all my cars to.
This is a great shop, I can’t recommend them enough. They do great work, go far beyond all expectations. Pricing is fair, can’t say enough about how they have treated me.
LS
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Lawton S.
Tallahassee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
10
Over 20 years of perfect service to my family…
Just as important as maintenance and repair, they’ve been our automotive technical advisors for decades. Not only have they repaired all our vehicles perfectly, first time, on time, every time, they’ve also accurately predicted the demise of our vehicles allowing us to properly plan and avoid being stranded. They patiently share their vast knowledge about the reliability of all the different vehicles and technologies out there today. Frankly, I don’t make any auto purchases without talking to them first. They’re easy to communicate with, professional, and their work on 5 vehicles over 20 years has been perfect. There may be cheaper shops in town. I’ll never know because I’ll always use Import Authority.
LC
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Lisa C.
Tallahassee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Honest and thorough
I have been taking my car to Import Authority for 10 years. They have always been very honest and fair with me. They take me seriously and do not talk down to me, which is not the case at many shops when you are female. They have always done good work on the car that lasts. The car I just picked up from them (2012 Elantra) is running really well and has a new lease on life after a 100k mile checkup and list of repairs. Highly recommend them for your foreign car.
OA
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Oaula A.
Tallahassee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Always reliable and easy to work with
My husband and I absolutely love Import Authority. They are knowledgeable, reliable, good communicators, and stand behind their work. We refer everyone to Import Authority. And if their issue is something that has to be handled by a dealer, they’ll tell them so. Good people!
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